(Melanie) Ha Phuong Dang
Sunshine,VIC
Summary
For over 3 years working as a front-of-house attendant, I am grateful for the opportunities and experience the all workplaces provides me. One of my responsibilities and skills involve working effectively in a fast-paced setting, communicating with customers and colleagues, and promoting menu items to enhance their experience to contribute to the success of the business’ revenue. My co-workers have described me as an energetic, conscientious, and multitasking person. Afterall, I can see the importance of maintaining a positive attitude, attention to detail, and a strong work ethic, all of which I am excited to bring to any future role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Gloria Jeans
06.2024 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Followed exact recipes for mixing and preparing beverage and food items.
Crew Trainer
McDonald's
11.2021 - 02.2024
- Worked well with teammates and accepted coaching from the management team.
- Checked on dining areas to clean up spills, wipe down tables and restock stations.
- Front end cashier/cash handling, never accounted for a shortage of cash during shift on
register - Strong coffee making skills attained by handling every customer specification with 100% accuracy
- Ensuring all new crew are properly trained identifying the “how to” and “why” behind McDonalds standards procedures
- Reinforcing food safety, cleanliness, sanitation policy, workplace safety and security in accordance with Health and Safety Procedure
- Received and processed customer payments as well as estimated and communicated wait times accurately.
Food and Beverage Attendant (Hospitality course)
VenU restaurant
02.2023 - 11.2023
- Helped bartenders prepare cocktails, soft drinks and smoothies.
- Maintained high standards of cleanliness throughout establishment, preparation tables and dining areas.
- Processed cash and card payments, providing correct change and feedback forms.
- Ran food and drinks to tables within tight deadlines, maintaining smooth operations.
- Remembered key menu features, ingredients and allergen information.
- Took orders and made suggestions to guest tastes and preferences.
Education
BBA - Event Management
Victoria University
Melbourne, VIC11.2025
Diploma of Hospitality Management
Victoria University
2023
Bachelor of Business
Swinburne University of Technology
2022
VCE Certificate -
Footscray High School
2021
Skills
- Employee Performance Monitoring
- Wine, Beer and Cocktails Expertise
- Ability to handle pressure
- Sales Strategies
- Customer Service Skills
- Barista Techniques
- Friendly and outgoing
Certification
Responsible Service of Alcohol program (RSA) - Valid from 27 February 2023
Languages
Vietnamese
English
Full Professional
C1
Vietnamese
Native or Bilingual
Timeline
Barista
Gloria Jeans
06.2024 - Current
Food and Beverage Attendant (Hospitality course)
VenU restaurant
02.2023 - 11.2023
Crew Trainer
McDonald's
11.2021 - 02.2024
BBA - Event Management
Victoria University
Diploma of Hospitality Management
Victoria University
Bachelor of Business
Swinburne University of Technology
VCE Certificate -
Footscray High School
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