Melanie Davidson
Pascoe Vale,VIC
Summary
Dedicated hospitality/ customer service professional with a history of meeting and exceeding Key Performance Indicators (KPIs) while utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Functions & Bookings Manager/Assistant Bar Manager
Good Company Bar Group
02.2021 - 01.2024
- Conducted weekly stocktakes and implemented wastage control measures.
- Effectively managed social media channels to enhance online presence.
- Executed invoicing tasks with precision and attention to detail.
- Handled calendar management and coordinated bookings.
- Maintained accurate records of bookings and payment tracking.
- Managed communication channels, ensuring timely responses to inquiries.
- Managed stock levels by placing orders from various suppliers.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Played a key role in determining product and service prices.
- Proficiently managed staff scheduling/ rostering.
- Streamlined booking processes by implementing an efficient scheduling system.
- Supervised shifts to maintain operational efficiency and team productivity/
- Trained new employees.
Functions Manager /Duty Manager
Australian Venue Co.
03.2019 - 02.2021
- Executed sales promotions and campaigns to drive business growth.
- Handled customer inquiries and effectively managed feedback and complaints.
- Implemented wage control measures.
- Maintained regular communication with upper management.
- Monitored and reported on revenue and cash flow.
- Presented tours of function spaces to potential clients, showcasing the venue's offerings.
- Opened and closed the venue on a rotating roster.
- Provided effective supervision during shifts to ensure operational excellence.
- Successfully managed staff rostering.
Assistant Restaurant Manager
Grill'd Healthy Burgers
05.2016 - 03.2019
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Managed team of up to 25 restaurant and kitchen staff.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
Waitress/Restaurant Hostess
T.G.I. FRIDAY'S - Bar & Restaurant
01.2015 - 05.2016
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Barista/Wait Staff Member
The Coffee Club
11.2013 - 01.2015
- Consistently met or exceeded daily sales targets.
- Contributed to a positive team environment through effective communication.
- Efficiently prepared and served beverages.
- Maintained a clean and organised workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Supported training efforts for new hires.
Education
Certificate II - Animal Studies
Box Hill Institute of TAFE
Melbourne, VIC05.2020
High School Diploma -
Reynella East College
Reynella East, SA10.2014
Skills
- Administration and Reporting
- Customer Relations
- Data Entry and Analysis
- Event Planning & Coordination
- Inventory Management
- Managing Operations and Efficiency
- Negotiation and Conflict Resolution
- POS System Operation
- Social Media Marketing
- Staff Training and Development
- Time Management
- Vendor Relationship Management
- Verbal and Written Communication
Certification
CPR Certificate
First Aid Certificate
Responsible Service of alcohol
Victorian Drivers License
REFERENCES
Good Company Bar Group
Shanon Mclean – Venue Manager
shanon@circusbar.com.au
0409-702-456
Australian Venue Co.
Tamika Smith – Venue Manager
tamikalsmith1995@gmail.com
0417-997-798
Personal Reference
Dr. Sue North
snorth.south@optusnet.com.au
0400-628-882
Timeline
Functions & Bookings Manager/Assistant Bar Manager
Good Company Bar Group
02.2021 - 01.2024
Functions Manager /Duty Manager
Australian Venue Co.
03.2019 - 02.2021
Assistant Restaurant Manager
Grill'd Healthy Burgers
05.2016 - 03.2019
Waitress/Restaurant Hostess
T.G.I. FRIDAY'S - Bar & Restaurant
01.2015 - 05.2016
Barista/Wait Staff Member
The Coffee Club
11.2013 - 01.2015
Certificate II - Animal Studies
Box Hill Institute of TAFE
High School Diploma -
Reynella East College
CPR Certificate
First Aid Certificate
Responsible Service of alcohol
Victorian Drivers License
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