Melanie Devlin
Brisbane,QLD
Summary
Adept Senior Retail Manager with a proven track record at Tamahere Pharmacy, enhancing store revenue through strategic sales management and customer service excellence. Skilled in leadership development and inventory control, I successfully negotiated with vendors and trained teams, boosting customer satisfaction and operational efficiency. My approach prioritizes relationship building and performance analysis, driving significant business outcomes.
Overview
12
12
years of professional experience
Work History
Senior Retail Manager
Tamahere Pharmacy
Hamilton New Zealand
03.2021 - 06.2023
- Collaborated with marketing team to develop promotional campaigns that increased brand visibility and attracted new customers.
- Evaluated competitor offerings regularly to ensure our product mix and pricing strategies remained competitive in the marketplace.
- Optimized store layout for efficient customer flow, improving overall shopping experience and maximizing sales potential.
- Increased store revenue by implementing effective sales strategies and training staff on customer engagement techniques.
- Enhanced customer satisfaction by addressing issues promptly, implementing feedback-driven improvements to store policies and procedures.
- Developed strong relationships with vendors, negotiating favorable pricing and terms for merchandise purchases.
- Controlled store inventory and reviewed cash handling and operations reports.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Submitted reports to senior management to aid in business decision-making and planning.
Retail Pharmacy Assistant
Unichem Cambridge Pharmacy
Cambridge New Zealand
10.2017 - 03.2019
- Assisted customers in locating over-the-counter products, improving their overall shopping experience.
- Handled sensitive customer information with discretion, ensuring confidentiality of personal data at all times.
- Participated in ongoing training sessions to stay current on industry best practices and emerging trends.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Merchandised over-the-counter goods and rotated stock.
NZ Customs Officer
NZ Customs Service
Auckland New Zealand
02.2011 - 11.2012
- Reduced instances of human trafficking through vigilant observation, identification of red flags, and immediate reporting to appropriate authorities.
- Conducted outreach efforts to educate businesses and travelers about customs regulations, fostering a culture of compliance among stakeholders.
- Streamlined customs clearance process for legitimate travelers, reducing wait times at ports of entry.
- Facilitated efficient processing of foreign visitors by verifying visas and ensuring adherence to immigration requirements.
- Protected public health by identifying prohibited food products during agricultural inspections, preventing the spread of harmful diseases or pests.
- Enhanced border security by conducting thorough inspections and investigations of suspicious cargo and individuals.
- Collaborated with local and federal law enforcement agencies to apprehend criminals attempting to cross borders illegally.
- Identified potential threats by analyzing intelligence reports and data on high-risk individuals and organizations.
- Provided exceptional customer service to international travelers while maintaining a professional demeanor during stressful situations.
Education
Dargaville High School
Dargaville New ZealandSkills
- Store operations
- Sales management
- Performance Analysis
- Customer Service
- Cash Management
- Leadership Development
- Staff Management
- Complaint resolution
- Inventory Control
- Team training and development
- Visual Merchandising
- Relationship Building
- Professional Demeanor
Timeline
Senior Retail Manager
Tamahere Pharmacy
03.2021 - 06.2023
Retail Pharmacy Assistant
Unichem Cambridge Pharmacy
10.2017 - 03.2019
NZ Customs Officer
NZ Customs Service
02.2011 - 11.2012
Dargaville High School