Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Melanie Elms

Narrabri,Australia

Summary

Professional Engagement Specialist with over 20years experience working with cross-functional teams to accomplish short- and long-term project goals. Demonstrated understanding of regional and rural communities, building and maintaining relationships with a diverse range of stakeholders. Adept in creating and implementing effective communication strategies. Collaborative and committed to nurturing relationships with stakeholders, media and clients.

Overview

1
1
Certification

Work History

Stakeholder Engagement Lead

Inland Rail
  • Led development and implementation of best practice community and stakeholder engagement for N2NS P1 project, including development and implementation of plans, providing advice on engagement process, contributing to management of emerging issues and driving necessary engagement with communities and other stakeholders.
  • Enhanced project delivery strategy by effectively managing and prioritizing multiple engagements simultaneously.
  • Identified issues, risks and opportunities and provided appropriate strategies to mitigate.
  • Developed strong client relationships through consistent communication and regular progress updates, leading to successful project outcomes.
  • Oversee updating, implementation and evaluation of Construction Communications Plans
  • Ensure successful organisation of EIS public exhibition information sessions, CCCs, planned workshops.
  • Worked to engage with local advocates and develop new advocates to promote benefits of Inland Rail and gain traction with local communities
  • Delivered high-quality results by assembling cross-functional teams with diverse skill sets tailored to each engagement's specific needs.
  • Actively engaged with Property Team to ensure engagement requirements are met and landowner is at centre of Inland Rail’s approach to land access, acquisition and offsets, including applicable procedure development,
  • Achieved strong team culture, where all members are supported in flexible yet accountable environment.

Senior Electorate Officer

Member for Barwon Kevin Humphries
  • Senior role in NSW Government communications within Barwon electorate (44% state)
  • Responsible for local government and community engagement in NSW government infrastructure programs
  • Streamlined office processes by implementing efficient systems for document management and correspondence tracking.
  • Assisted constituents with inquiries and concerns, resulting in increased satisfaction and trust in their elected representative.
  • Conducted thorough research on policy issues to provide well-informed advice and support for representative's decision-making process.

Consultant

Seftons
  • Senior role in national communications company responsible for community consultation and project management.
  • Development and management of stakeholder engagement and communication strategies.
  • Achievements: Successful management of Corporate and government communication portfolios, valuing $4,000,000
  • Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Assisted clients in navigating complex industry challenges, offering expert guidance and strategic recommendations.
  • Provided ongoing support to client's post-implementation, ensuring long-term success of implemented solutions.

Community Engagement Manager

OPTUS
  • As part of the Corporate Social Responsibility & Sponsorship Group, within the Corporate and Regulatory Affairs Business Unit this role was responsible for the project management of specific Optus community engagement programs at a national level
  • Built strong community relationships by actively participating in local events and developing strategic partnerships.
  • Managed budgets for community programs, ensuring efficient resource allocation and cost-effective planning across all projects.
  • Mentored team members in best practices for community engagement, fostering a culture of professional growth and development within the department.

Education

University of Technology
Sydney

Skills

  • 20 years communications and consultation experience
  • Strong working knowledge of regional business stakeholder engagement and its ever changing environment
  • Sound understanding of how capacity-building activities have built resilience in regional communities
  • Ability to facilitate conflict resolution programs
  • Experience with liaison with internal and external communications teams for production and execution of communications plan
  • Flexibility to work as an embedded team member:
  • Ability to manage and implement strategies to meet deadlines
  • Enhanced skills to engage with key stakeholders to develop strategies that build sustainability for rural communities

Certification

  • National Association of Women In Construction NSW 2021 Awards for Excellence Winner - Roberts Co Award for Contribution to A Projects Development
  • Rail Industry Workers Certification
  • NSW White Card


Timeline

Stakeholder Engagement Lead

Inland Rail

Senior Electorate Officer

Member for Barwon Kevin Humphries

Consultant

Seftons

Community Engagement Manager

OPTUS

University of Technology

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Melanie Elms