Summary
Overview
Work History
Education
Skills
Attributes
Employment
Personal Information
Languages
Interests
Timeline
Generic

Melanie Flynn

Buderim

Summary

Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.

Overview

25
25
years of professional experience

Work History

Manager Ricks Garage

Ricks Garage
03.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Manager Aussie World

Aussie World Theme Park
02.2016 - 02.2024
  • Preparing events entertainment and marketing for events in park
  • Managing staff and rostering for attractions and performance
  • Maintaining safety of attractions and stage performance
  • Writing daily reports and safety check lists
  • Preparing shows and scripts for patron experience
  • Running Rehearsal, training and team growth seminars
  • Working in set up construction, maintenance and building mazes and park theming for events
  • Running entertainment team timing and movements throughout the park hours up to 25 staff at one time during holiday season
  • Opening and Closing attractions
  • Working early mornings and night functions frequently

Restaurant Manager

Ebb Waterfront Restaurant
08.2012 - 02.2024
  • Company Overview: 5 Star/Fine Dining Restaurant
  • Maintained expenses within budget through accurate planning, waste reduction, purchasing, and cost-effective operating procedures
  • Customer Service- Remained working on the floor tending to customers needs
  • Planned and managed significant remodelling projects that enhanced the ambiance of the facility
  • Accountable for budgeting, cost control and daily money handling
  • Developed marketing campaigns to suit demographics and determined advertising placement
  • Liaised with Head Chef in the Planning of menus, estimated food and beverage costs, and purchased inventory
  • Investigated and resolved food/beverage quality and service complaints, ensuring customer satisfaction and repeat business
  • Supervision and training of up to 12 employees
  • Trained service staff to enhance customer service and increase profits through suggestive selling
  • 5 Star/Fine Dining Restaurant
  • Successfully maintained the family business increasing functions and the standard of customer service
  • Received numerous Chefs Hats Awards
  • Maintained the restaurants 5 Star/Fine Dining Rating

Various Roles

06.2006 - 08.2012
  • Several Seasons Grape Picking including many other fruits
  • Maintaining Security Dog Kennels
  • Customer Service- Various Clothing Stores in France as required
  • Several Seasons working at The Lake District
  • Responsible for the opening and closing of the business, which had a daily turnover of around $20,000 Euro a day
  • Maintained expenses within budget and placed daily orders
  • Customer Service- Constantly working on the floor tending to customers needs
  • Prepared various types of takeaway foods
  • Accountable, cost control and daily money handling
  • Supervision and training of up to 30 employees
  • Successfully maintained business turnover
  • I was asked to return each year personally by the owner and the given promotions and more responsibility each year
  • Worked well with other staff that were from all over the world and differing backgrounds

Shop Assistant

Cue
01.2004 - 01.2006
  • Greeting customers who enter the shop and assisting clients in their purchase
  • Be involved in stock control and management and stocking shelves with merchandise
  • Being responsible for processing cash and card payments
  • Answering queries from customers
  • Reporting discrepancies and problems to the supervisor
  • Balancing cash registers with receipts and Dealing with customer refunds
  • Keeping the store tidy and clean, this includes hovering and mopping
  • Responsible dealing with customer complaints
  • Working within established guidelines, particularly with brands
  • Responsible for security within the store and being on the look out for shoplifters and fraudulent credit cards etc
  • Keeping up to date with special promotions and putting up displays
  • Personal thank you for my honesty and integrity when recommending clothing to a secret shopper, which turned out to his wife
  • Maintained my sales budget

Various Roles

01.2000 - 01.2004
  • Shop Assistant- Royal Copenhagen The Wharf Complex Mooloolaba
  • Shop Assistant- Esprit Sunshine Plaza Maroochydore
  • Shop Assistant/Barista- Gloria Jeans Sunshine Plaza Maroochydore

Education

Degree in Classical Music -

Skills

  • Self motivated
  • Persistent
  • Organised employee
  • Logical thinker
  • Interpersonal abilities
  • Customer Service
  • Strong Leadership skills
  • Decision-making
  • Staff training and development
  • Staff management

Attributes

  • Ability to work well with others
  • Outgoing nature
  • Loyal and honest
  • Desire for stability

Employment

Manager, Ricks Garage, 03/01/24, Aussie World Theme Park, Manager Ricks Garage, 03/01/24, Current, Aussie World Theme Park, Manager and Co-ordinator of department, 02/01/16, 02/01/24, Ebb Waterfront Restaurant, Restaurant Manager, 08/01/12, Current, Ebb Waterfront Restaurant, Restaurant Manager/Supervisor, 08/01/12, 02/01/16, Various Locations, Work Experience, 06/01/06, 08/01/12, Cue, Shop Assistant, 01/01/04, 01/01/06, Various Roles, Working Roles, 01/01/00, 01/01/04

Personal Information

Citizenship: Australian

Languages

English
Native or Bilingual
French
Full Professional

Interests

  • Cooking
  • Baking
  • Outdoor Recreation
  • Hiking
  • Adventure Travel

Timeline

Manager Ricks Garage

Ricks Garage
03.2024 - Current

Manager Aussie World

Aussie World Theme Park
02.2016 - 02.2024

Restaurant Manager

Ebb Waterfront Restaurant
08.2012 - 02.2024

Various Roles

06.2006 - 08.2012

Shop Assistant

Cue
01.2004 - 01.2006

Various Roles

01.2000 - 01.2004

Degree in Classical Music -

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Melanie Flynn