Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Melanie Forster

Stratford,VIC

Summary

Dynamic and compassionate NewAccess Coach with a proven track record at Richmond Fellowship Queensland, adept in reducing patient anxiety and enhancing well-being through effective communication and crisis intervention. Skilled in building relationships and employing evidence-based practices, I've significantly contributed to client safety and goal achievement. Expert in psychoeducation and life skills coaching, I excel in fostering client support and development.

Overview

8
8
years of professional experience
1
1
Certification

Work History

NewAccess Coach

Richmond Fellowship Queensland
05.2022 - Current
  • Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
  • Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
  • Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
  • Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
  • Encouraged self-care among patients by teaching coping strategies, stress management techniques, and relaxation exercises.
  • Contributed to positive team dynamics by maintaining open communication with colleagues about shared caseloads.
  • Documented client progress in confidential files.
  • Maintaining fidelity to the NewAccess model.

NewAccess Coach

Wellways
08.2019 - 05.2022
  • Maintained detailed case notes for each client session, supporting continuity of care within the treatment team setting.
  • Developed therapeutic relationships with diverse clientele from various cultural backgrounds, demonstrating empathy and understanding of unique life experiences.
  • Implemented evidence-based practices in cognitive behavioural therapy, ensuring optimal outcomes for clients.
  • Promoted a safe and judgment-free environment for clients during individual sessions.
  • Observed and monitored client behavior and responses to treatment.
  • Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.

Personal Trainer

East Gippsland Shire Council
07.2016 - 08.2019
  • Educated clients on proper exercise techniques, reducing risk of injury during workouts.
  • Motivated clients to stay on track with fitness goals with positive and friendly approach.
  • Trained clients during strength training, cardio vascular exercise, and stretching.
  • Assisted clients with personal fitness goals through realistic objectives.
  • Increased client retention through consistent communication, motivation, and support.
  • Maintained up-to-date knowledge of fitness training methods to inform approach.
  • Explained exercise modifications and contraindicated movements to participants with history of injury.

Skills

  • Effective communication
  • Group leadership
  • Personable and friendly
  • Building relationships
  • Safety awareness
  • Psychoeducation
  • Relapse prevention
  • Intake assessment
  • Life skills coaching
  • Discharge planning
  • Goal development
  • Building rapport
  • Client support
  • Developing relationships

Certification

  • First Aid Certification
  • CPR/AED Certification
  • Cognitive Behavioural Therapy CBT Institute November 2022
  • Certificate III and IV in fitness Australian Institute of Fitness 2013
  • Victorian Driver's License

Timeline

NewAccess Coach

Richmond Fellowship Queensland
05.2022 - Current

NewAccess Coach

Wellways
08.2019 - 05.2022

Personal Trainer

East Gippsland Shire Council
07.2016 - 08.2019

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Melanie Forster