Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Melanie Gane

Cessnock,NSW

Summary

I am currently working with the National Disability Insurance Agency as a Review Officer. l have extensive experience working in the disability sector. I am dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organisational goals.I understand the importance of maintaining confidentiality within the workplace and I exercise discretion and judgement regarding all interactions in home and work life.

I have completed all mandatory training required through LEAP and 4 weeks of frontline training within the NDIA, including PACE training.

I have a full license and my own car, current police check, Working with Children Check/ NDIS check, immunisation record, and have completed NDIS Worker Orientation Module, First Aid Certificate & Mental Health First Aid.

Overview

4
4
years of professional experience

Work History

Internal Review Officer

NDIA
Charlestown, NSW
01.2024 - Current
  • Completed 4 weeks of Frontline Training.
  • Completed Leap Modules.
  • PACE Training Completed, CRM.
  • Uploading documents and correspondence through PACE.
  • Completing end-to-end internal reviews.
  • I have been involved in different projects, such as the Early Resolution Project, Split Home and Living Decisions, and more recently the Early Childhood Project.
  • Liaising with participants and investigating requests.
  • Letter writing.
  • Reporting incidents and following WHS.
  • Reviewing decisions while following NDIS Guidelines, reasonable and necessary criteria, and the NDIS Acts and Rules.
  • Participated in regular meetings with upper management regarding progress updates on current initiatives.
  • Led training and development programs to enhance team skills and performance.
  • Ensured the security and confidentiality of sensitive information.
  • Enforced compliance with regulatory standards and company policies.
  • Identified needs of customers promptly and efficiently.
  • Maintained a positive working relationship with fellow staff and management.

House Coordinator /Manager

Greenleaf Care Services
06.2023 - 12.2023
  • Managed 5 Supported Independent Living properties and 10 community participants
  • Tasks Include: Assisted in coordinating the day-to-day activities, routines and systems which support the daily living of our participants and the operations of my allocated houses
  • Assist clients with their day-to-day care arrangements in accordance with shift plans as part of the regular support roster at least once per week in each allocated house, which can include social support, domestic assistance including yard maintenance and transport needs
  • Develop and implementing high quality Support/ Care/ Recovery plans
  • Collaborate with participants and relevant stakeholders to gather input for developing person-centred risk assessment, Care/ Support/ Recovery plans and assist participants to work towards achieving their individual goals
  • Ensure all the participants’ case notes, shift notes, incident reports, communication records, mileage and house files are up to date in the data management system (currently Flowlogic)
  • Undertake all necessary reporting including compliance reporting (reportable incidents, restrictive practices, etc.) in a timely manner
  • Deliver a consistent and quality customer service to internal and external stakeholders
  • Monitor, evaluate and provide feedback on participants’ shift notes, other relevant reports, recording charts and incidents to ensure delivery of quality services
  • Act as the first point of contact for all participants and houses
  • Assist and support my participants in their medical/ psychiatric reviews and NDIS Plan reviews.

Support Coordinator

ABILITY OPTIONS LTD
01.2021 - 06.2023
  • Previously I was working in a Support Coordinator role for 20 months and had been working with a caseload of 30 participants, in this role I have worked with Local Area Coordinators, NDIS Planners, Department of Criminal Justice, Case Workers, Advocacy Departments, Quality and Safeguards Commission, Public Guardians, families and participants to provide the participant with the best use of supports and services to achieve their goals within their NDIS plan
  • Tasks include: Connecting participants with informal, community and funded supports allowing participants to get the most from their plan and pursue goals Connect with providers, community, mainstream and other government services Assist participants to ensure a mix of supports are used to increase capacity building, live more independently and be included within the community
  • Assisting participants and families with the use of the NDIS portal to allow the participant to track their plan independently Crisis resolution Plan preparation with participant, writing reports, linking with providers to acquire relevant reports required for plan reassessments.

Education

Certificate 111 business administration -

01.2016

Certificate 111 Health service assistant in nursing acute care -

06.2014

Skills

  • Extensive experience working in a team environment
  • High level of organization
  • Excellent communication skills
  • Ability to develop and maintain positive relationships
  • Focused and committed to achieving goals
  • Professional and maintains confidentiality
  • Exercise discretion and judgment
  • Full license and own car
  • Current police check
  • Working with Children Check/NDIS check
  • Immunization record
  • Completed NDIS Worker orientation Module
  • First Aid Certificate
  • Mental Health First Aid completed
  • Uploading documents and correspondence through PACE
  • Completing end to end Internal Reviews
  • Liaising with participants and investigating requests
  • Letter writing
  • Reporting incidents and following WHS
  • Reviewing decisions while following NDIS Guidelines, reasonable and necessary criteria, and the NDIS Acts and Rules
  • Attending team meetings
  • Managed 5 Supported Independent Living properties and 10 community participants
  • Coordinating day-to-day activities, routines, and systems
  • Assisting clients with day-to-day care arrangements
  • Developing and implementing high-quality Support/Care/Recovery plans
  • Collaborating with participants and stakeholders
  • Ensuring all participants' case notes and records are up to date
  • Undertaking necessary reporting including compliance reporting
  • Delivering consistent and quality customer service
  • Monitoring, evaluating, and providing feedback on participants' shift notes and reports
  • Acting as the first point of contact for participants and houses
  • Assisting and supporting participants in medical/psychiatric reviews and NDIS Plan reviews
  • Working with Local Area Coordinators, NDIS Planners, Department of Criminal Justice, Case Workers, Advocacy Departments, Quality and Safeguards Commission, Public Guardians, families, and participants
  • Connecting participants with informal, community, and funded supports
  • Connecting with providers, community, mainstream, and other government services
  • Assisting participants and families with the use of the NDIS portal
  • Crisis resolution plan preparation
  • Certificate III in Health Service Assistant in Nursing Acute Care (June 2014)
  • Certificate III in Business Administration (2016)

References

References available upon request.

Timeline

Internal Review Officer

NDIA
01.2024 - Current

House Coordinator /Manager

Greenleaf Care Services
06.2023 - 12.2023

Support Coordinator

ABILITY OPTIONS LTD
01.2021 - 06.2023

Certificate 111 business administration -

Certificate 111 Health service assistant in nursing acute care -

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Melanie Gane