Melanie Gilding
WANGARATTA,VIC
Summary
Friendly and professional bartender with exceptional customer service skills and passion for my job. Successful in delivering quality service in fast-paced environments with high volumes of patrons. Confidently able to work both alone and as part of a team. Dependable and organised, committed to creating a positive working environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender
North Eastern Hotel
09.2018 - Current
Opening/closing venue
Serving customers in bar and bottle shop
Supervising staff
Operating TAB and Keno
Processing settlements for TAB and Keno
General cleaning duties
Price updates, labelling etc.
Restocking fridges
Cash and phone handling
Taking bookings for bar/bistro and accommodation
Retail Assistant
Chemist Warehouse
01.2021 - 06.2021
Register operation
Assisting customers with enquires
Restocking shelves
Setting up promotional displays
General cleaning
Bartender
Club Savoy
01.2018 - 09.2018
Opening/ closing venue
Gaming duties
Serving customers in bar, gaming area and bistro
Restocking fridges, shelves etc.
General cleaning
Cash/ phone handling
Cleaner
ISS Facility Services
02.2014 - 10.2017
Cleaning and disinfecting classrooms, offices, work spaces and bathrooms
Adhering to safe work and OHS practices
Ordering consumables, chemicals and equipment
Supervising staff and performing audits
Cleaner
Sebastian Property Service
01.2013 - 08.2016
Cleaning and disinfecting store, offices, and bathrooms
Adhering to safe work and OHS practices
Ordering consumables, chemicals and equipment
Education
Advanced Diploma - Multimedia (Web Design)
Swinburne University of Tech
Melbourne, VIC12.2009
VCE - Completed Year 12 -
Lynall Hall Community School
Richmond, VIC12.2007
Skills
- Customer Service
- Basic Accounting
- Beverage Preparation
- Payment Processing
- Upselling
- Promoting Products
Certification
RSA
TAB
Keno Basic
Keno Advanced
Keno Responsible Play
references
Jack Mulrooney (Former Manager - Northo)
0401 254 840
Steve Wilson (Owner - Northo)
0419 343 615
Timeline
Retail Assistant
Chemist Warehouse
01.2021 - 06.2021
Bartender
North Eastern Hotel
09.2018 - Current
Bartender
Club Savoy
01.2018 - 09.2018
Cleaner
ISS Facility Services
02.2014 - 10.2017
Cleaner
Sebastian Property Service
01.2013 - 08.2016
Advanced Diploma - Multimedia (Web Design)
Swinburne University of Tech
VCE - Completed Year 12 -
Lynall Hall Community School
RSA
TAB
Keno Basic
Keno Advanced
Keno Responsible Play
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