Melanie Goricanec
Newport,Vic
Summary
Highly skilled in leading learning and development initiatives, with a strong background in designing and implementing effective learning strategies that enhance employee skills and foster organisational growth. Possess robust knowledge of adult learning theories and instructional design models. Known for ability to leverage technology for innovative solutions and drive continuous improvement in learning and engagement initiatives.
Overview
16
16
years of professional experience
Work History
Employee Experience and Development Manager
RACV
01.2023 - Current
- Created the Employee Development and Engagement function which focused on engagement and learning activities across contact centre, hubs, and retail stores.
- Managed diverse team executing development and engagement initiatives for approximately 700 staff members.
- Developed and delivered strategies to enhance learning and engagement and introduce innovative practices.
- Coordinated with stakeholders to ensure timely and budget-compliant project delivery.
- Maintained current knowledge of development and engagement industry trends to recommend operational improvements.
- Analysed, designed, developed, and implemented blended learning programs.
- Evaluated learn and engagement initiatives to assess return on investment.
- Reviewed development programs to further improve compliance requirements across the call centre and retails space
- Coaching and developing team members in both engagement and learning practices
- Built and refined engagement initiatives including reward and recognition programs, engagement activities, Diversity Equity & Inclusion and Health Safety and Wellbeing.
- Oversaw recruitment, onboarding and learning journey for new starters in the contact centre
Member Relations Coordinator
RACV City Club
Melbourne
01.2015 - Current
- End to end coordination of events with more than 300 people
- Coordinate the box office theatre packages including sourcing tickets
- Member engagement
- Timely communication in correspondence to member enquiries
- Administration for Club Member Events
- Marketing for events
- Maintaining relationships with stakeholders
- Overseeing payment systems
- Budget responsibilities
Learning Lead
RACV
Melbourne
07.2020 - 01.2023
- Launched and coordinated New & Emerging Leaders Program with 100 corporate staff over 49 sessions
- Lead the launch and coordination of a new CRM blended learning program for 800 employees
- Program Managed a launch of an LMS and eLearn for external audience
- Vendor management with included procurement of new suppliers and ongoing invoicing
- Created and distributed monthly, quarterly and annual reports to management regarding performance.
- Motivated and empowered my team to develop and learn in their role
- Gathered business requirements from stakeholders to identify the learning need
- Time Management to ensure multiple projects are completed to deadline
Learning and Organisational Capability Coordinator
RACV
Melbourne
05.2019 - 07.2019
- Lead an implementation of an internal LMS
- Coordination of Inductions for the Call Centre and Retail
- System support for learners including LMS, LinkedIn Learning and Typsy
- Response to staff on general queries through a centralised inbox
- Troubleshoot when issues arise
Numerous Roles
RACV City Club
Melbourne
02.2010 - 01.2015
- Conference and Events Sales Coordinator
- Business Centre Coordinator
- Restaurant Reservations
- Co-Op student
- Conference and Events Waitress
Education
Post Graduate Certificate - Human Resources
Swinburne University
01.2016
Bachelor of Business - Events and Hospitality Management
Victoria University
01.2012
VET Certificate II Hospitality (Operations) -
William Angliss TAFE
01.2007
VCE -
Carey Baptist Grammar School
01.2007
Melbourne Business School
Skills
- Leadership experience
- Employee development
- Learning program design
- Stakeholder engagement
- Project coordination
- Budget management
- Attention to detail
- Time management
- Continuous skill improvement
- Organisational skills
- Effective communication
- Persistence and Resilience
- Team collaboration and independence
- Enthusiasm and versatility
- Promptness
References
Referees:
Provided when required
Timeline
Employee Experience and Development Manager
RACV
01.2023 - Current
Learning Lead
RACV
07.2020 - 01.2023
Learning and Organisational Capability Coordinator
RACV
05.2019 - 07.2019
Member Relations Coordinator
RACV City Club
01.2015 - Current
Numerous Roles
RACV City Club
02.2010 - 01.2015
Post Graduate Certificate - Human Resources
Swinburne University
Bachelor of Business - Events and Hospitality Management
Victoria University
VET Certificate II Hospitality (Operations) -
William Angliss TAFE
VCE -
Carey Baptist Grammar School
Melbourne Business School
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