Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Melanie Gucel

Melanie Gucel

Relocating to North Lakes,QLD

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional networks, influencing decision-makers and devising successful strategies. Very friendly and approachable person that enjoys making lasting relationships with colleagues and clients, and has a passion for customer satisfaction. Highly motivated individual that love's problem solving and thinking of ways to improve process's that don’t quite work. Extremely focused and detail-oriented individual who is capable of accurately analysing, measuring, quoting and coordinating the installation of manufactured goods to deliver exceptional customer service and exceed sales goals.

Overview

21
21
years of professional experience

Work History

Account Manager

Southwell Lifts And Hoists
11.2022 - Current
  • Built relationships with customers and their business to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Maintained current knowledge of evolving changes in marketplace.
  • Identified new business opportunities through networking, marketing and prospective database leads.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Attended weekly production and sales meetings and networking promotional events.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.
  • Contributed to team objectives in fast-paced environment.
  • Met existing customers to review current services and expand sales opportunities.
  • Verified customer requirements and organised detailed and accurate proposals, before deadlines.

Customer Development Manager

Mulford Plastics
05.2022 - 10.2022
  • Delivering the best possible customer service with a view to growing and supporting long-term relationships
  • Helping customers understand changes within the company and the market, or a change in access to products and services
  • Visited vendors to identify the selling potential of various products
  • Recommended new products to clients to establish new products in the market
  • Handled the execution of customer agreements
  • Recorded notes and kept accurate work logs
  • Educated customers on company products and offerings
  • Set up and maintained current supplier pricing
  • Made outbound telephone and cold calls to prospective customers and scheduled appointments to enhance sales opportunities with new products
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Sales Manager / All rounder

Inspire Garage Doors
05.2021 - 05.2022
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Organise the scheduling or all leads, installations and services.
  • Successfully handled visual merchandising, and worked to promote company vision.
  • Brought forth a service-oriented attitude dedicated to the customer experience.
  • Utilised solid sales competencies and knowledge of best practices.
  • Handled the execution of customer agreements.
  • Recorded notes and kept accurate work logs.
  • conducted accurate site measures and quotes.
  • Set up and maintained current supplier pricing.
  • Maintained all aspects of the business day to day operations.
  • Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Sales Consultant - B&D To You

B&D Garage Doors
02.2019 - 05.2021
  • Customer Consultations and site measures and provided on the spot quotations
  • Trained new sales professionals and provided coaching as needed to maintain company sales success
  • Analysed sales and financial performances to effectively plan for increased future opportunities, while identifying obvious weak trends
  • Worked with insurance companies efficiently to ensure a smooth process of replacement doors and openers
  • Worked with B&D's innovative team to design new and exciting products
  • Made calls, followed up on quotes, took credit card payments.

Installation Scheduler / Allrounder

B&D Garage Doors
01.2007 - 01.2019
  • Installation Scheduler for both Sydney and Wollongong installers
  • Release builder's measures and once back from measure order entered into SAP

Picture Framer

Man, Myth Or Legend
01.2003 - 01.2007
  • Anticipated design issues and proved to be proactive in developing effective solutions.
  • Met with customers and clients to determine project needs and prepared proposals incorporating production schedules, scopes of work, and budgets.
  • Fostered highly communicative, collaborative team culture on visual product projects.
  • Carefully prepared design layouts into prepress files for offset, web and digital printing.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assembling the frames, cutting timber to size and shaping with special tools.
  • Cutting out cardboard to line the back of the frame.
  • Securing the artwork, photograph or needlework in place using staples, screws and adhesive to keep it in place.
  • Cutting glass to fit the frame using special glass-cutting tools.

Education

Year 12 High School Certificate -

Freeman Catholic College
Bonnyrigg Heights
12.2002

Skills

  • Ability to Work in a Team
  • Adaptability
  • Critical thinking and problem solving
  • Customer Service
  • Effective Time Management
  • Computer Skills
  • Ability to Multitask
  • Fast Learner
  • Strong Communication Skills
  • An Eye for Detail
  • Takes appropriate action to achieve goals
  • Works well Independently
  • Well Organised
  • A "go get her" Attitude
  • Friendly and Approachable
  • Ownership
  • Contract Negotiation
  • Business-to-Business (B2B)
  • Account management
  • Sales
  • Solution selling

References

  • Trent Stokes, Sales Capability & Continuous Improvement Manager at Dulux Group (former B&D Garage Doors Manager), trent.stokes@bnd.com.au, 0447634450
  • Stephen Cantrill, National Operations Manager at Southwell Lifts and Hoists, stephen.cantrill@southwell.com.au, 0425326351
  • Daniel Andreassen, National Fiance Manager at Southwell Lifts and Hoists, dan.andreassen@southwell.com.au, 0450533952


Timeline

Account Manager

Southwell Lifts And Hoists
11.2022 - Current

Customer Development Manager

Mulford Plastics
05.2022 - 10.2022

Sales Manager / All rounder

Inspire Garage Doors
05.2021 - 05.2022

Sales Consultant - B&D To You

B&D Garage Doors
02.2019 - 05.2021

Installation Scheduler / Allrounder

B&D Garage Doors
01.2007 - 01.2019

Picture Framer

Man, Myth Or Legend
01.2003 - 01.2007

Year 12 High School Certificate -

Freeman Catholic College

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Melanie Gucel