Summary
Overview
Work History
Education
Skills
Timeline
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Melanie Hall

Warnbro,WA

Summary

Proven Shop Assistant with a track record of enhancing customer satisfaction and streamlining operations at Woolworths. Excelled in inventory management and customer service, significantly reducing wait times and improving shopping experiences. Skilled in cash handling and product knowledge, adept at fostering positive customer relations and executing efficient transactions.

Overview

6
6
years of professional experience

Work History

Shop Assistant

Woolworths
01.2009 - 11.2009
  • Completed daily tasks accurately and on-time to support shop needs.
  • Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.
  • Checked incoming orders and organized new stock.
  • Contributed to team success by supporting colleagues during peak periods or staff shortages.
  • Assisted customers in locating items, ensuring a positive shopping experience.
  • Organized shelves to remove slow moving items and add new merchandise.
  • Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
  • Greeted customers entering store and offered assistance with requirements.
  • Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
  • Helped managers with daily checklists and last-minute requirements.
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Maximized safety and production levels by frequently cleaning and organizing work areas.
  • Assisted in training new hires on store procedures, policies, and product knowledge.
  • Developed strong product knowledge to educate customers on features and benefits.
  • Reduced wait times by efficiently processing transactions at the cash register.
  • Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.

Shop Assistant

IGA Supermarket
01.2004 - 01.2009
  • Completed daily tasks accurately and on-time to support shop needs.
  • Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.
  • Checked incoming orders and organized new stock.
  • Contributed to team success by supporting colleagues during peak periods or staff shortages.
  • Assisted customers in locating items, ensuring a positive shopping experience.
  • Organized shelves to remove slow moving items and add new merchandise.
  • Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
  • Greeted customers entering store and offered assistance with requirements.
  • Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
  • Helped managers with daily checklists and last-minute requirements.
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Assisted in training new hires on store procedures, policies, and product knowledge.
  • Developed strong product knowledge to educate customers on features and benefits.
  • Reduced wait times by efficiently processing transactions at the cash register.
  • Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
  • Streamlined store operations with effective inventory management and restocking practices.
  • Handled customer returns according to company policies, ensuring a fair resolution for all parties involved.
  • Streamlined checkout process, reducing wait times and improving customer feedback ratings.
  • Coordinated with management team to identify and capitalize on sales opportunities during peak shopping periods.
  • Conducted regular stock takes to ensure inventory accuracy, avoiding discrepancies and potential sales issues.

Education

Cannington Senior High School
Cannington, WA

Skills

  • Customer service
  • Cash handling
  • Product knowledge
  • Inventory management

Timeline

Shop Assistant

Woolworths
01.2009 - 11.2009

Shop Assistant

IGA Supermarket
01.2004 - 01.2009

Cannington Senior High School

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Melanie Hall