Melanie Ham
Katoomba,NSW
Summary
Attentive and adaptable Teacher skilled in management of classroom operations. Effective in leveraging student feedback to create dynamic lesson plans that address individual strengths and weaknesses. Dedicated and motivated to encourage student growth through carefully monitored academic progress.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Casual Teacher
Various Schools
06.2024 - Current
- Secondary school (Stage 4-6) teaching a wide range of subjects including Math’s, Science, Tech, English, History, Drama and PDHPE
- Primary school (Stage 3)
Drama Workshop Co-Ordinator
01.2017 - Current
- Curated and lead multiple workshops in schools specialising in specific drama practices such as Suzuki and Commedia del Arte
Coach
CrossFit Altitude
Riverstone
10.2023 - 11.2024
- Provided guidance to participants to help them develop their skills and achieve their desired goals.
- Trained athletes in proper use of equipment for safety and maximum results.
- Suggested exercise modifications to individual athletes to avoid strain and injury.
Duty Manager
The Fiddler
Rouse Hill
01.2021 - 01.2024
- Worked and managed successfully with a diverse group of employees to accomplish goals and address issues related to our products and services
- Demonstrated leadership by making improvements to work processes, and helping to train others.
- Maintained updated knowledge through continuing education and advanced training
- Modified existing software systems to enhance performance and add new features
- Managed and created a weekly roster for over 100 staff
- Created positive work environment for employees and delivered exceptional customer service.
Food and Beverage Attendant
The Fiddler
Rouse Hill
09.2017 - 05.2021
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Trained new staff on restaurant protocols, customer service, and safety procedures.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Café Manager
Bee & Bear Café
Berrima
01.2019 - 01.2020
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Collaborated with Boutique Tours to provide prepared lunch stops for their clients.
- Recruited, trained, managed and evaluated cafe staff performance.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
Bartender/Barista
Thredbo Alpine Hotel
Thredbo
06.2017 - 09.2017
- Served food and beverages to patrons and confirmed complete orders.
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Assistant Group Leader
Office of Sport and Recreation
01.2015 - 08.2015
- Assisting with and leading various activities for kids' camps involving campfires, cookouts, orienteering, water sports, ball games, and high ropes courses.
Education
Master of Education - Secondary, Drama & History
Excelsia College
01.2020
Bachelor of Dramatic Art - Performance
Excelsia College
01.2017
Skills
- Lesson delivery
- Student rapport
- Positive role model and mentor
- Empathy and patience
- Differentiated instruction
- Student-centered learning
- Behavior management
Certification
- WWCC
- First Aid
- RSA/RCG/ARCG
- CrossFit Level 1
Professional Development
- Aboriginal Cultural Education – Let’s take the first step together
- Anaphylaxis for teaching and administrative staff
- Anti-Racism Policy Training
- Child Protection Awareness Induction Training & Child Protection Update 2024
- Code of Conduct Online
- Cyber Security training
- Data Breach Response Plan - Reporting Data Breaches
- e-Emergency Care
- Fraud and Corruption Control
- Public interest disclosures (PIDs) - reporting serious wrongdoing.
- Work Health & Safety Induction for Employees
- Code of Ethics and Conduct (PSC)
Timeline
Casual Teacher
Various Schools
06.2024 - Current
Coach
CrossFit Altitude
10.2023 - 11.2024
Duty Manager
The Fiddler
01.2021 - 01.2024
Café Manager
Bee & Bear Café
01.2019 - 01.2020
Food and Beverage Attendant
The Fiddler
09.2017 - 05.2021
Bartender/Barista
Thredbo Alpine Hotel
06.2017 - 09.2017
Drama Workshop Co-Ordinator
01.2017 - Current
Assistant Group Leader
Office of Sport and Recreation
01.2015 - 08.2015
Master of Education - Secondary, Drama & History
Excelsia College
Bachelor of Dramatic Art - Performance
Excelsia College
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