Melanie Harris
Blackmans Bay,TAS
Summary
Hardworking Medical Receptionist at Margate Health Centre, adept in organisation and customer relations, significantly enhanced patient trust and streamlined administrative processes. Time management and multi-line telephone operation skills to efficiently manage patient flow and support healthcare providers, contributing to a more effective, patient-centred environment. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organising mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Margate Health Centre - GP Collective
09.2024 - Current
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Prepared and processed patient referrals and transfer requests.
- Conducted patient intake interviews, recording and documenting relevant information.
- Managed office bookkeeping with insurance billing and patient payments.
- Received and routed laboratory results to correct clinical staff members.
- Placed new supply orders, managed inventory and restocked both medical and clerical spaces.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
Receptionist
Snug Medical Centre
07.2021 - Current
- Coordinate patient scheduling, check-in, check-out and payments for billing.
- Manage high call volumes, directing calls to appropriate Doctors while maintaining a polite and professional manner.
- Place new supply orders of medical consumables, vaccines and manage inventory and restocking.
- Conduct patient intake interviews, recording and documenting relevant information.
- Manage multi-line phone system and pleasantly greeting patients.
- Providing compassionate customer service, creating a welcoming atmosphere for patients and their families fostering loyalty and trust in the practice''s services..
- Assist healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Transcribe phone messages and relay to appropriate personnel.
- Coordinate specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Handle billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Dispensary Assistant
Healthpoint Pharmacy
08.2017 - 10.2022
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed opening and closing duties for pharmacy.
- Precisely measured and combined ingredients to deliver formulation on customer compound prescription orders.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Assisted patients with product selection, ensuring optimal therapeutic benefits and proper dosing guidelines.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Hand counted controlled medications, measured liquids and reconstituted antibiotics.
- Packed and delivered Webster packs to meet the needs of both community patients and nursing home residents
Pharmacy Assistant
Margate Pharmacy
08.2014 - 08.2017
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Kept pharmacy counter and related areas clean, neat and organized.
- Received incoming supplies and stocked in correct locations.
- Assisted pharmacy staff with preparing medications and filling orders.
Education
High School Diploma -
Geeveston District High School
12.1980
Skills
- Organisation and Time Management skills
- Courteous and Professional
- Data Entry
- Customer and client relations
- Office Administration
- Multi-line telephone operation
- Mail handling and distribution
- Punctual and Reliable
- Records management
- Electronic medical records
- Medical terminology
- Payment collection
- Appointment scheduling
- Typing and filing
- Petty cash management
- Front desk operations
- Telephone etiquette
Certification
First Aid certificate
S2/S3 Training plus many other QCPP training certificates
Timeline
Medical Receptionist
Margate Health Centre - GP Collective
09.2024 - Current
Receptionist
Snug Medical Centre
07.2021 - Current
Dispensary Assistant
Healthpoint Pharmacy
08.2017 - 10.2022
Pharmacy Assistant
Margate Pharmacy
08.2014 - 08.2017
High School Diploma -
Geeveston District High School
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