Melanie Harris
Orange,NSW
Summary
Dynamic healthcare professional with extensive experience at Western NSW LHD, excelling in case management and clinical education. Proven leadership and critical thinking skills fostered collaborative problem-solving and enhanced patient outcomes. Recognized for establishing strong customer relations and implementing safety compliance measures, ensuring high-quality care delivery across diverse healthcare settings.
Professional ready to contribute to organizational success with strong operational and administrative skills. History of delivering impactful support and fostering team collaboration to meet dynamic needs. Reliable and adaptable, with focus on effective communication and problem-solving.
Professional, experienced staff member prepared for this role. Strong focus on team collaboration and achieving results. Reliable and adaptable with changing needs. Skilled in communication, problem-solving, and time management. Known for integrity, efficiency, and proactive approach to challenges.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Staff Health Risk Management
Western NSW LHD
11.2024 - Current
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Update staff health profiles in both Folio and Vaxlink
- Understanding of vaccinations requirements for staff members entering into our updating with NSW Health
- Case management plans with return to work staff from non work related injuries
- liaise with other health professionals and work together for best outcomes for the safe return to work for staff
Clinical Product Manager
Western NSW LHD
07.2018 - 11.2024
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Analyzed metrics to measure product performance.
- Maintained positive vendor relations to build strong partnerships.
- Implemented Agile methodologies for more efficient project management and team collaboration.
- Managed stakeholder expectations effectively throughout the entire product development process.
- Sole CPM for the 40 facilities across the LHD
- Maintain safe and efficient clinical products for patients and staff
- Work within the frame work of NSW health and the NSW Health clinical contracts
- Meeting with key suppliers and developed a working relationship
- Education and roll out of new clinical products and equipment
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Coordinated project planning and execution with team members and team leads.
- Managed product demonstrations and testimonials for performance evaluation.
- Continuously monitored customer feedback channels after launch to gather insightful data for future iterations or updates.
- Directed planning and budgeting efforts.
- Set goals and formalized policies to maximize team performance and keep project on-task.
- Facilitated partnerships with key stakeholders to expand product reach and enhance value proposition.
Training Manager EHealth Western NSW
Western NSW LHD
01.2017 - 07.2018
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
- Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
- Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
- Responsible for training and implementing eMR2 roll out across WST and Far West NSW
Clinical Nurse Educator, Surgical Ward Orange Heal
Western NSW LHD
02.2007 - 01.2017
- Maintained strong working relationships with physicians and ancillary staff, fostering a collaborative approach to patient care delivery.
- Responded to patient emergencies to provide prompt and correct intervention .
- Educated patients and families to increase understanding of condition and best ways to manage.
- Collaborated with interdisciplinary teams for optimal patient outcomes and efficient care coordination.
- Mentored new nursing staff, fostering professional growth and team building within the unit.
- Administered medications and treatments to manage patient's condition.
- Utilized evidence-based practice to assess and provide care for patients.
- Participated in quality improvement initiatives to improve patient care outcomes.
- Utilized advanced assessment skills to identify early indications of deterioration in a patient''s condition, enabling prompt intervention when needed.
- Demonstrated knowledge of technical procedures and proper equipment use.
- Developed strong rapport with patients and families, promoting open communication channels for effective collaboration in treatment plans.
- Ensured accurate documentation of all patient records, contributing to improved quality assurance measures.
Case Manager Child and Adolescent Mental Health
Western NSW LHD
01.2006 - 02.2007
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Intensive Care Registered Nurse
Western NSW LHD
02.2000 - 08.2005
- Monitored patients' respiratory status and ventilator operation and made adjustments to promote stabilization.
- Utilized critical thinking skills to identify potential issues or complications in a timely manner, taking appropriate action to mitigate risks.
- Assisted physicians with diagnostic tests and invasive procedures as needed while maintaining strict adherence to established safety guidelines.
- Improved patient outcomes by implementing evidence-based nursing practices and providing high-quality care in the ICU setting.
- Promoted a culture of safety within the ICU environment by adhering to established protocols and procedures, reporting potential hazards, and participating in ongoing education opportunities.
- Provided compassionate end-of-life care for terminally ill patients, offering comfort and support to both patients and families during difficult times.
- Managed ventilator settings for mechanically ventilated patients based on physician orders and clinical assessment findings.
- Implemented infection control protocols within the ICU environment, minimizing the risk of cross-contamination between patients.
- Coordinated patient transfers between units or facilities while ensuring continuity of care and seamless transitions for patients and their families.
- Monitored patients'' vital signs and responded promptly to changes or abnormalities, maintaining patient stability and preventing complications.
- Prepared patients for surgery by conducting preoperative assessments and providing emotional support to minimize anxiety levels.
- Maintained respectful treatment environment that honored patients' and families' cultural and religious traditions and preferences.
Paediatric Intensive Care Registered Nurse
Westmead Childrens Hospital, Hawkesbury Rd
01.1995 - 07.2000
- Enhanced teamwork among healthcare professionals through effective communication, collaboration, and coordination of patient care plans.
- Conducted comprehensive assessments for critically ill patients, developing individualized care plans to address their unique medical needs.
- Administered prescribed medications and treatments to ICU patients, ensuring accurate dosage and timely administration for optimal results.
- Collaborated with multidisciplinary teams in the development of long-term care plans for complex cases, ensuring continuity of care throughout hospitalization and discharge process.
- Delivered age-appropriate medical care for child adolescent, and ICU patients.
- Mentored new nursing staff members on best practices in intensive care nursing, fostering professional growth among colleagues within the unit.
- Advocated for patients'' healthcare needs and preferences, collaborating with physicians to ensure that individualized treatment plans were developed.
- Delivered age-appropriate medical care for adult, adolescent, and geriatric ICU patients.
Registered Nurse Case Manager
Ryde Community Mental Health
01.1994 - 12.1994
- Evaluated patient progress and adjusted care plans accordingly, ensuring continuity of care across all healthcare settings.
- Provided education and support to patients and families, empowering them to make informed decisions regarding their healthcare needs.
- Collaborated with physicians and other healthcare providers to ensure appropriate resource utilization for complex cases.
- Improved patient outcomes by consistently providing comprehensive assessments and developing tailored care plans.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Participated in on-call rotations to deliver after-hours care.
Registered Nurse, Medical-Surgical Unit
Ryde Hospital
11.1991 - 01.1994
- Collaborated with interdisciplinary teams for optimal patient care, ensuring seamless communication between healthcare providers.
- Consistently maintained accurate documentation of patient assessments, interventions, and outcomes in accordance with regulatory requirements.
- Skillfully performed venipuncture, IV insertion, and catheterizations, ensuring proper technique and adherence to infection control standards.
- Provided health education to patients and families regarding discharge instructions and plans of care.
- Administered medications and treatment to patients and monitored responses.
- Developed strong rapport with patients and families through active listening, empathy, and clear communication during challenging situations.
- Enhanced patient satisfaction with compassionate, personalized nursing care tailored to each individual''s needs.
- Educated patients and families on medical-surgical procedures, therapeutic regimens, and pain management techniques.
Education
Bachelor's of Nursing - Nursing
University Of Technology Sydney
Sydney NSW02-1991
Skills
- Strong teamwork
- Interpersonal communcation
- Customer relations skills
- Safety compliance
- Safe equipment operations
- Active listening
- Leadership qualities
- Employee mentoring
- Collaborative problem solving
- WHS Audit Training
- Computer skills
- Critical thinker
- Problem solver
Certification
- Cert IV Training and Assessing
- Venepuncture and Cannulation
- Post Graduate Certificate in Paediatric ICU
- Post Graduate Certificate in Mental Health Rehabilitation
- Post Graduate Certificate in Surgical Nursing
- Post Graduate Corticate in Nurse Education
Timeline
Staff Health Risk Management
Western NSW LHD
11.2024 - Current
Clinical Product Manager
Western NSW LHD
07.2018 - 11.2024
Training Manager EHealth Western NSW
Western NSW LHD
01.2017 - 07.2018
Clinical Nurse Educator, Surgical Ward Orange Heal
Western NSW LHD
02.2007 - 01.2017
Case Manager Child and Adolescent Mental Health
Western NSW LHD
01.2006 - 02.2007
Intensive Care Registered Nurse
Western NSW LHD
02.2000 - 08.2005
Paediatric Intensive Care Registered Nurse
Westmead Childrens Hospital, Hawkesbury Rd
01.1995 - 07.2000
Registered Nurse Case Manager
Ryde Community Mental Health
01.1994 - 12.1994
Registered Nurse, Medical-Surgical Unit
Ryde Hospital
11.1991 - 01.1994
Bachelor's of Nursing - Nursing
University Of Technology Sydney
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