Melanie Hart
Administrative Assistant / Copywriter
Gold Coast,QLD
Summary
Executive Assistant with over 5 years of experience working for a major global finance company.
Enthusiastic office support / administration officer eager to contribute to team success through hard work, attention to detail and excellent organisational skills.
Clear understanding of internal and external client relationships with experience working with high level stakeholders.
Motivated to learn, grow and excel within a team environment, with the ability to work autonomously.
Excellent reputation for resolving problems and improving customer satisfaction.
Recognised consistently for performance excellence and contributions to success in all areas.
Demonstrates a high level of initiative and is a self starter
Overview
7
7
years of post-secondary education
23
23
years of professional experience
Work History
Copywriter
Revolution Creative Group
Southport, QLD
08.2020 - Current
- Edited content produced by senior executives, modifying text to conform to company-wide branding standards and publication guidelines.
- Write advertising copy for online content, adhering to employers' overarching brand identity and personality.
- Liaised with content partners to develop short and long-term media outreach strategies.
- Provided editorial guidance to other departments, including marketing team devoted to delivery of top-quality content.
- Incorporated SEO keywords into copy to increase search result rankings, producing
- Write 3 - 4 Informational content Blogs per week for varied clients within Childcare, Finance and I.T sectors.
Sole Trader
TravelManagers Australia
Gold Coast, QLD
04.2015 - 04.2021
- Sole Trading Multi Skilled Travel Agent.
- Can work under pressure. Self-starter.
- Posses ability to work on multiple tasks with multiple deadlines and deliver within timelines.
- Understand importance of client confidentiality
- Maintained relationships with clients long term and posses ability to maintain relationships within management on all levels.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork and fulfilled quote requests to deliver excellent customer support.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Developed advanced product knowledge to share current information while generating and delivering products quotes.
Executive Assistant
American Express
Sydney, NSW
01.2005 - 03.2010
- Executive Assistant to Vice President of Global Travel Sales, American Express.
- Provided timely and knowledgeable responses to information by email, screen and transfer calls.
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
- Developed and maintained automated alert system for upcoming deadlines on incoming requests and events.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
- Processed travel expenses and reimbursements for 10 direct report executive team and senior management group.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Screened calls and emails and initiated actions to respond or direct messages for 3 managers.
- Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services for all sales team members within Asia Pacific for approximately 50 people.
- Organised and coordinated sales conference conferences and monthly meetings for sales team within Asia Pacific.
- Streamlined operations and prioritised tasks, allowing senior staff to increase productivity.
- Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.
- Worked with senior management to initiate new projects and assist in various processes.
- Developed and updated spreadsheets and databases to track, analyse and report on performance and sales data.
- Obtained high marks on all performance reviews, with final year rating of L1 / G1.
- Valued and trusted “go to” assistant who was flexible, helpful and knowledgeable.
- Promoted team productivity by keeping supplies organised and well-stocked.
Senior Travel Consultant
Various Travel Agencies, Incl American Express
Sydney, NSW
01.1994 - 01.2005
- Various Travel Agencies - My career began in 1994 as a Junior Travel Consultant, working for varied Travel Agencies and Airlines, working up to senior level in similar roles each time as Domestic and International Travel Consultant.
- Business Travel Managed all domestic and international travel arrangements for dedicated multinational accounts.
- Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
- Assessed client needs and recommended appropriate products and services to meet preferences and budget.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Skills and type of work is same as previous roles in other workplaces.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
- Enhanced recordkeeping and documentation approaches to ensure client confidentiality and security at all times.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
Education
HSC -
Galston High School
01.1987 - 01.1992
Diploma - Travel And Tourism And Office Administation
Williams Business College
Epping, NSW 01.1992 - 12.1992
Certificate IV - Travel And Tourism Cert 4
TAFE NSW
Sydney, NSW 02.2016 - 10.2016
Skills
Team contribution
Timeline
Copywriter
Revolution Creative Group
08.2020 - Current
Certificate IV - Travel And Tourism Cert 4
TAFE NSW
02.2016 - 10.2016
Sole Trader
TravelManagers Australia
04.2015 - 04.2021
Executive Assistant
American Express
01.2005 - 03.2010
Senior Travel Consultant
Various Travel Agencies, Incl American Express
01.1994 - 01.2005
Diploma - Travel And Tourism And Office Administation
Williams Business College
01.1992 - 12.1992
HSC -
Galston High School
01.1987 - 01.1992
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