Melanie Hay
Chinchilla,QLD
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable with a positive attitude and willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Family Daycare Educator
Owner Operater
06.2023 - Current
- Ensured a safe and nurturing environment for children by maintaining clean facilities, adhering to safety guidelines, and closely monitoring all indoor and outdoor activities.
- Managed daily schedules efficiently while ensuring smooth transitions between structured activities and free playtime for optimal child engagement.
- Enhanced children''s emotional and social development by implementing engaging activities and fostering positive relationships.
- Facilitated regular parent-educator meetings to discuss individual child progress, address concerns, or answer questions about curriculum content.
- Adapted learning materials to accommodate varying developmental stages or special needs within the daycare setting.
- Promoted early literacy by introducing various books, storytelling, and language-focused games in daily routines.
- Developed age-appropriate lesson plans to foster cognitive growth and enhance motor skills through hands-on learning experiences.
- Continuously sought professional development opportunities to stay current on best practices in early childhood education and maintain state-mandated training requirements.
- Provided compassionate care during naptime routines by creating calming environments conducive to restful sleep patterns for young children.
- Collaborated with other educators to share best practices, exchange ideas on curricula enhancements, or coordinate joint events for families within the daycare community.
- Monitored each child''s progress through regular observation and assessment tools, identifying areas for improvement or additional support as needed.
- Improved communication skills among children by encouraging group activities and interactive play sessions.
- Maintained accurate records of each child''s attendance, medical information, emergency contacts, allergies or dietary restrictions as required by state regulations.
- Boosted creativity among children with the implementation of art projects, music, and imaginative play sessions.
- Served as a positive role model for children by exhibiting patience, empathy, and respect in all interactions with them.
- Established positive relationships with students and families.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Supported students in developing self-esteem and self-confidence.
Early Childhood Educator
Little Scholars Redland Bay South
10.2021 - 12.2022
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Boosted children''s social skills development through group projects and collaborative games.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Cultivated a safe and inclusive classroom environment that fostered respect, empathy, and cultural awareness among students.
- Fostered creativity in the classroom through art projects, dramatic play, storytelling exercises, and other imaginative pursuits.
- Promoted sensory development by providing access to different textures.
- Organized and supervised large and small group activities.
- Guided students to develop social, emotional and physical skills.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behaviour.
Commis Chef
Lighthouse Restaurant
03.2018 - 05.2020
- Enhanced culinary skills by assisting in the preparation of various dishes under the guidance of experienced chefs.
- Contributed to a well-organized and efficient kitchen by maintaining clean workstations and following sanitation guidelines.
- Assisted other chefs with ingredients preparation in support of recipes designed by head chef.
- Maintained well-organized mise en place to keep work consistent.
- Developed strong multitasking abilities by managing multiple cooking stations during peak hours, ensuring consistent quality output.
- Maintained a safe working environment by adhering to established safety protocols and promptly addressing potential hazards as they arose.
- Gained comprehensive knowledge of various cooking techniques through hands-on experience and ongoing professional development opportunities.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Disciplined and dedicated to meeting high-quality standards.
- Monitored food production to verify quality and consistency.
- Set up and broke down kitchen for service.
- Trained and managed kitchen personnel and supervised related culinary activity.
- Modified recipes to accommodate dietary restrictions and allergies.
Centre Cook
Good Start Early Learning
01.2017 - 03.2018
Apprentice Chef (1st Year)
Toowoomba Sports Club
01.2016 - 01.2017
Bar and Gaming Attendant, Waitress
Toowoomba Sports Club
01.2015 - 01.2016
Bar and Gaming Attendant
Club Hotel Chinchilla
01.2015
Bar and Gaming Attendant
RSL Memorial Club
01.2013 - 01.2015
Bar and Gaming Attendant
Commercial Hotel
01.2012 - 01.2013
Bar and Gaming Attendant
Leichardt Hotel Motel
01.2010 - 01.2012
Storeperson
True Value Hardware
01.2009 - 01.2010
Storeperson
True Value Hardware
01.2006 - 01.2007
Bar and Gaming Attendant
Taroom Golf Club
01.2007
Bar and Gaming Attendant
Sydney Turf Club
01.2008
Bar and Gaming Attendant
Taroom Bowls Club
01.2009
Education
Certificate III - Commercial Cooking
Workskills
Brisbane, QLD2019
Certificate IV - Early Language And Literacy
Australian Literacy And Numeracy Foundation
Brisbane, QLD07.2024
Certificate III - Early Childhood Education
Kath Dickson Learning Centre
Toowoomba, QLD06.2024
Skills
- Strong Work Ethic
- Cash handling proficiency
- Customer service expertise
- Hygiene practices
- Work under pressure
- Food Preparation
- Cooking techniques
- Stock Rotation
- Portion Control
- Allergen awareness
- Food Safety
- Employee Training
- Early Childhood Education
- CPR and First Aid
Certification
- Open Driver Licence
- First Aid
- CPR
- Blue Card
References
- Libby Kissel, Lead Educator, Little Scholars Redland Bay South, 0449098113
- Jasen Watkins, Manager, Club Hotel Chinchilla, 0423213624
- Sonia Hancock, Manager, Club Hotel Chinchilla, 0418930839
- Ashley Adcock, Captain, Taroom Fire Brigade, 0427462734
Timeline
Family Daycare Educator
Owner Operater
06.2023 - Current
Early Childhood Educator
Little Scholars Redland Bay South
10.2021 - 12.2022
Commis Chef
Lighthouse Restaurant
03.2018 - 05.2020
Centre Cook
Good Start Early Learning
01.2017 - 03.2018
Apprentice Chef (1st Year)
Toowoomba Sports Club
01.2016 - 01.2017
Bar and Gaming Attendant, Waitress
Toowoomba Sports Club
01.2015 - 01.2016
Bar and Gaming Attendant
Club Hotel Chinchilla
01.2015
Bar and Gaming Attendant
RSL Memorial Club
01.2013 - 01.2015
Bar and Gaming Attendant
Commercial Hotel
01.2012 - 01.2013
Bar and Gaming Attendant
Leichardt Hotel Motel
01.2010 - 01.2012
Storeperson
True Value Hardware
01.2009 - 01.2010
Bar and Gaming Attendant
Taroom Bowls Club
01.2009
Bar and Gaming Attendant
Sydney Turf Club
01.2008
Bar and Gaming Attendant
Taroom Golf Club
01.2007
Storeperson
True Value Hardware
01.2006 - 01.2007
Certificate III - Commercial Cooking
Workskills
Certificate IV - Early Language And Literacy
Australian Literacy And Numeracy Foundation
Certificate III - Early Childhood Education
Kath Dickson Learning Centre
Similar Profiles
Daymoo HtooDaymoo Htoo
Delivery Driver at Owner OperaterDelivery Driver at Owner Operater
Mark Tarabochia Jr.Mark Tarabochia Jr.
Commercial Fishing at Owner OperaterCommercial Fishing at Owner Operater
Joshua StuartJoshua Stuart
Ispired Moving LLC at Owner OperaterIspired Moving LLC at Owner Operater
Jeremy ConleyJeremy Conley
Painter at Owner OperaterPainter at Owner Operater
Shirlene SoutarShirlene Soutar
Independent Disability Support Worker at Self Employed ServicesIndependent Disability Support Worker at Self Employed Services