Summary
Overview
Work History
Skills
Training
Timeline
Generic

MELANIE HAZELL

Kidman Park

Summary

Highly motivated with years of experience in providing high-level support to a variety of levels of people in State Government. Ability to work independently under broad direction with limited supervision, but also team orientated. High-level of communication and interpersonal skills with a proven ability to develop and maintain positive and cooperative relationships and preempt and manage conflict well.

Overview

27
27
years of professional experience

Work History

Academic Services Officer (HEO4)

University of South Australia
05.2024 - Current
  • Undertake a broad range of activities to support the delivery of UniSA's Master of Business Administration (MBA) program.
  • Establish effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
  • Implement process improvements that streamline workflows and increase operational efficiency.
  • Provide administrative support to academic staff.
  • Provide support to current and new students.
  • Maintain systems, manage documents, and ensure accuracy.
  • Handle confidential and sensitive information with tact and discretion, ensuring compliance with organisational guidelines.

Office Administration Manager

Just the Thing Furniture Warehouse Pty Ltd
01.2021 - 01.2024
  • Manage day-to-day operations.
  • Oversee office and operations staff - management of productivity, training and development.
  • Manage staff contracts and employee handbooks.
  • Responsible for marketing and advertising.
  • Provide high-level customer service.
  • Manage customer queries, order and complaints.
  • Liaise and negotiate with suppliers.
  • Manage website content.
  • Data entry and management of stock systems and customer databases.
  • Manage stock taking process.
  • Coordinate various procedures and systems.
  • Review process and procedures to ensure efficiency and effectiveness.
  • Participate in delivery schedule and documentation for operations staff.
  • Active Director.

Senior Executive Council Clerk (ASO8)

Department of the Premier and Cabinet
01.2005 - 01.2021
  • Fulfill role and responsibility of Clerk of Executive Council (appointment made by the Governor on the recommendation of the Premier).
  • Provide high-level, confidential support to the Governor, Lieutenant-Governor, Premier, Ministers, Chief Executive of the Department of the Premier and Cabinet and other government agencies.
  • Prepare legal instruments for approval by the Governor in Executive Council.
  • Provide verbal and written briefings to the Governor, Lieutenant-Governor, Premier, Ministers and Chief Executives.
  • Provide a quality control and advisory service for ministerial and agency staff on Cabinet, Executive Council and Parliamentary procedures.
  • Prepare documentation and liaise with a wide range of department and agencies regarding day-to-day processes and matters such as swearing-in ceremonies (Governor, Lieutenant-Governor, Premier and Ministers), State election procedures, Senate election and vacancy procedures, Parliamentary procedures, records management and preparation of Cabinet and Executive Council submissions.
  • Supervise the Executive Council Clerk position and other administrative staff within the unit.
  • Provide training to ministerial and agency staff.
  • Undertake research projects.
  • Manage record keeping electronic system/database.
  • Maintain a high-degree of accuracy and attention to detail.
  • Handle highly-confidential information and documents with discretion and adhere to protocols and procedures accordingly.
  • Assist the Deputy Chairman, State Disaster, Emergency Management, when required.
  • Assist the Executive Council Clerk, when required.

Executive Council Clerk (ASO6)

Department of the Premier and Cabinet
01.2000 - 01.2005
  • Fulfill role and responsibility of Clerk of Executive Council (appointment made by the Governor on the recommendation of the Premier).
  • Provide high-level, confidential support to the Governor, Lieutenant-Governor, Premier, Ministers, Chief Executive of the Department of the Premier and Cabinet and other government agencies.
  • Assist with the preparation of legal instruments for approval by the Governor in Executive Council.
  • Assist with verbal and written briefings for the Governor, Lieutenant-Governor, Premier, Ministers and Chief Executives.
  • Prepare documentation and briefings for swearing- in of Governor, Lieutenant-Governor, Premier and Ministers.
  • Provide a quality control and advisory service for ministerial and agency staff on Cabinet, Executive Council and Parliamentary procedures.
  • Manage publishing of items in the Government Gazette.
  • Undertake research projects.
  • Develop and maintain storage, archival and retrieval systems.
  • Assist with training to ministerial and agency staff.
  • Assist with National security classified material - clearance of ‘secret’ level granted in May 2000.
  • Manage record keeping electronic system/database.
  • Maintain a high degree of accuracy and attention to detail.
  • Handle highly-confidential information and documents with discretion and adhere to protocols and procedures accordingly.
  • 2021 - Senior Fire Warden.

Executive Assistant (ASO4)

Department of the Premier and Cabinet
01.1999 - 01.2000
  • Provide high-level, confidential support to the Director of Cabinet Secretariat.
  • Manage appointment diary, emails and meetings.
  • Manage relevant documentation for meetings and appointments and prepare follow-up correspondence.
  • Undertake research projects.
  • Maintain a high-level of customer service over the phone and face-to-face.
  • Liaise with a wide range of people in other departments and agencies.
  • Assist with National security classified material - clearance of ‘secret’ level granted in May 2000.

Administrative Officer (ASO2)

Department of the Premier and Cabinet
01.1998 - 01.1999
  • Provide high-level, confidential support to the Director of the Cabinet Secretariat.
  • Manage appointment diary, emails and meetings.
  • Manage relevant documentation for meetings and appointments and prepare follow-up correspondence.
  • Undertake research projects.
  • Maintain a high-level of customer service over the phone and face-to-face.
  • Liaise with a wide range of people in different departments and agencies.
  • Organise meetings and documentation for Cabinet Committees.
  • Maintain a high-degree of accuracy and attention to detail.
  • Handle highly-confidential information and documents with discretion and adhere to protocols and procedures accordingly.

Skills

  • Strong organisational and time-management skills
  • Exceptional communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Ability to work with limited supervision and exercise judgement in the discharge of duties
  • Detail-oriented and able to handle multiple tasks simultaneously
  • Handle confidential information and documentation with tact and discretion
  • Computer proficient

Training

  • Manager Essentials
  • Frontline Communication
  • Effective Communication
  • Ethical Conduct
  • Code of Conduct
  • Diversity and Culture Awareness
  • Conflict of Interest
  • Negotiation and Conflict Management
  • Records Management
  • Security Awareness
  • Occupational, Work, Health and Safety

Timeline

Academic Services Officer (HEO4)

University of South Australia
05.2024 - Current

Office Administration Manager

Just the Thing Furniture Warehouse Pty Ltd
01.2021 - 01.2024

Senior Executive Council Clerk (ASO8)

Department of the Premier and Cabinet
01.2005 - 01.2021

Executive Council Clerk (ASO6)

Department of the Premier and Cabinet
01.2000 - 01.2005

Executive Assistant (ASO4)

Department of the Premier and Cabinet
01.1999 - 01.2000

Administrative Officer (ASO2)

Department of the Premier and Cabinet
01.1998 - 01.1999

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MELANIE HAZELL