Melanie Hill
Largs,NSW
Summary
Patient-oriented Nurse with 9 years of diverse experience in direct patient care, both inpatient and outpatient operations. Skilled at multitasking and prioritizing patient needs and daily assignments. Offering expertise with wound care and management of simple and complex wounds with 3 1/2 years of experience working in The Maitland Hospital Orthopaedic outpatient clinic.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Endorsed Enrolled Nurse
Hunter New England Health
10.2015 - Current
- Enhance patient care by implementing evidence-based nursing practices and protocols.
- Reduce medication errors through thorough double-checking of prescriptions and dosages.
- Improve patient satisfaction by delivering compassionate and personalized care.
- Collaborate with interdisciplinary teams for optimized patient treatment plans and outcomes.
- Implement infection control measures that significantly reduce hospital-acquired infections.
- Educate patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Increase quality of care by participating in ongoing professional development opportunities.
- Provide emotional support to patients' family members during critical incidents, strengthening overall trust in the healthcare team.
- Perform accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administer medications via oral, IV, and intramuscular injections and monitor responses.
- Advise patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Explain course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Manage patients recovering from medical or surgical procedures.
- Streamline communication between patients, families, and healthcare providers to ensure comprehensive understanding of care plans.
Full Time Mother
Self-employeed
04.2009 - 10.2015
Independent Linen Sales Consultant
Self Employed
12.2007 - 04.2009
- Liaised with customers to better understand customer needs and recommend appropriate solutions.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Full Time Mother
Self-employeed
06.2005 - 12.2007
Restaurant Owner
Self-employeed
11.2001 - 08.2005
- Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.
- Implemented effective inventory management systems to minimize waste and control food costs.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons.
- Managed payroll, daily deposits, and cost controls.
- Handled customer concerns to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained effective supply levels by monitoring and reordering food stock.
- Motivated staff to perform efficiently.
Business Partner Industry Hair and Beauty Supplies
Self Eployed
04.1998 - 04.2002
- Increased client satisfaction by streamlining business processes and implementing innovative solutions.
- Secured lucrative partnerships through effective negotiation tactics and relationship building skills.
- Supported the successful launch of new product lines through market research, planning, and execution.
- Provided exceptional customer service to clients, addressing their needs promptly.
- Interacted well with customers to build connections and nurture relationships.
Senior Hair Stylist
Emelle Hair Salon
01.1995 - 04.1998
- Enhanced client satisfaction by providing personalized hair consultations.
- Increased salon revenue by upselling various hair care products and services to clients during appointments.
- Mentored junior hairstylists.
- Collaborated with a diverse clientele, accommodating unique needs and ensuring exceptional customer service experiences.
- Implemented quality control measures to ensure consistency in service delivery across all stylists within the salon setting.
- Contributed to maintaining a clean work environment by following sanitation guidelines diligently as per regulatory standards.
- Resolved customer complaints promptly, demonstrating excellent conflict resolution skills while safeguarding the reputation of the salon.
- Strengthened client loyalty by providing exceptional follow-up care and addressing any post-appointment concerns or questions.
- Initiated and engaged clients in conversations as part of personalized service.
- Studied effects of techniques on body, skin and hair to determine most beneficial services.
Apprentice Hairdresser
Charles Nicholas Hairdressing
12.1990 - 01.1995
- Assisted senior hairdressers in complex tasks, ensuring smooth salon operations and timely service delivery.
- Developed strong relationships with clients through excellent communication and customer service skills.
- Contributed to the salon''s success by actively participating in promotional events and marketing initiatives.
Education
Diploma of Nursing (Enrolled-Division 2 Nursing) - Nursing
Hunter Tafe
Tighes Hill, NSW09.2014
Skills
- Wound Management
- Cleansing and Debridement of Wounds
- Suture Removal
- Proficient in Application of Negative Pressure Wound Therapy (VAC dressings)
- Appropriate Wound dressing selection
- Medication and IV administration
- Clinical judgment
- Patient Assessment
- Compassionate Care
- Surgical care
- Medical Recordkeeping
- Appointment Scheduling
- Mobility Assistance
- Telemetry monitoring
Certification
AHPRA Registration NMW001918666
Working With Children WWC0484281E
Timeline
Endorsed Enrolled Nurse
Hunter New England Health
10.2015 - Current
Full Time Mother
Self-employeed
04.2009 - 10.2015
Independent Linen Sales Consultant
Self Employed
12.2007 - 04.2009
Full Time Mother
Self-employeed
06.2005 - 12.2007
Restaurant Owner
Self-employeed
11.2001 - 08.2005
Business Partner Industry Hair and Beauty Supplies
Self Eployed
04.1998 - 04.2002
Senior Hair Stylist
Emelle Hair Salon
01.1995 - 04.1998
Apprentice Hairdresser
Charles Nicholas Hairdressing
12.1990 - 01.1995
Diploma of Nursing (Enrolled-Division 2 Nursing) - Nursing
Hunter Tafe
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