Melanie Hondema
Byford,WA
Summary
Dynamic Veterinary Nurse with a proven track record at The Animal Hospital @ Murdoch University, excelling in patient triage. Leveraging strong client care and time management skills, I enhanced service efficiency and fostered client relationships, ensuring optimal treatment outcomes and satisfaction.
Experienced with animal care and clinical support, offering high-standard veterinary services. Utilizes expertise in administering treatments and assisting in medical procedures to ensure patient well-being. Knowledge of veterinary protocols and client interaction, fostering trust and effective care delivery.
Overview
6
6
years of professional experience
Work History
Veterinary Nurse
The Animal Hospital @ Murdoch University- Emergency
10.2020 - Current
- Triaged incoming patients to determine treatment needs and urgency of care.
- Maintained accurate medical records for efficient patient care and treatment, using EzyVet/ RX Works.
- Interacted with clients in person and over the phone regarding animal health, questions and concerns.
- Cleaned and disinfected exam areas, reception, treatment room, cages.
- Processed EFTPOS and cash payments, assisted with Vetpay.
Administrative Assistant
Hycon Hydraulic Systems
04.2019 - Current
- Delivered excellent customer service through prompt responses to client inquiries and work in progress reports.
- Improved efficiency in the workshop with appropriate scheduling of repairs.
- Increased sales by building strong customer relationships and providing accurate and prompt sales quotations.
- Managed a large volume of incoming repair jobs for quotation, prioritizing tasks effectively to meet tight deadlines consistently.
- Managed purchase orders from both local and overseas suppliers, ensuring accuracy and best pricing/ lead time.
Education
Certificate IV - Veterinary Nursing
Applied Vocational Training
Perth, WA02-2008
Skills
- Data entry
- Attention to detail
- Time management/ task prioritisation
- Client care/ service
Timeline
Veterinary Nurse
The Animal Hospital @ Murdoch University- Emergency
10.2020 - Current
Administrative Assistant
Hycon Hydraulic Systems
04.2019 - Current
Certificate IV - Veterinary Nursing
Applied Vocational Training
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