Melanie Hugg
Bonython,ACT
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organisational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.
Overview
27
27
years of professional experience
Work History
Hall Markets Manager - Fundraising & Events
Hartley Lifecare
01.2019 - Current
- A commitment to addressing the needs of people with disabilities, their families and/or representatives, including the ability to work closely with families to enable the person with disability to live their best life
- Experience working in a community based and/or the not-for-profit sector
- Ability to perform duties while respecting the confidentiality and dignity of individuals
- Ability to work independently and as part of a team
- Strong interpersonal and communication skills, including strong written, oral and presentation skills
- Ability to efficiently use Microsoft Word, Excel, Outlook, Xero, Sitetrak and other computer software
- Understanding of the principles of equity, diversity and Work Health and Safety practices
- Demonstrated experience in managing a community market or similar events/activities
- Excellent coordination skills and the ability to plan well and complete tasks in accordance with organisational priorities, relevant time frames and budget(s)
Business Owner
Zarche Gifts (Handmade Giftware)
01.2012 - 01.2017
- Great ability to work effectively with others in a team-oriented environment and provide excellent customer service
- Managing all daily takings of the shop
- Ensure the highest level of service is given to each customer
- Complete any regular sales transactions involving cash, credit, checks, etc
- Greet customers in the store and assist them in finding the right product.
Lounge Host
Virgin Australia
01.2008 - 01.2012
- Maintaining counters and serving customers
- Ensuring that areas of work and tables are kept to a high standard of cleanliness throughout the day
- Completing production, wastage, temperature and cleaning records
- Report discrepancies to the Head Chef
- Maintaining stocks and supplies, working with Chefs and back of house staff to provide an efficient service
- Maintaining portion control
- Complying with all company and legal procedures relating to food safety, hygiene, health and safety and personal requirements.
Guest Relations Officer
Virgin Blue Canberra Airport
01.2005 - 01.2008
- Coordinate and assist transportation requirements of guest
- Build and maintain a good relationship with guests
- Liaising with Virgin Blue guest’s staff and senior management
- Time management.
Cabin Crew Member
Virgin Blue
01.2003 - 01.2005
- Greeted passengers as they board the plane
- Assisted passengers with storage of additional baggage
- Checked tickets at the same time as boarding, answering any last-minute flight questions
- Assisted passengers in locating seats
- Ensured the safety of passengers during the flight
- Provided additional space for passengers with disabilities and customers with small children
- Offered beverage and food service to passengers.
Flight Attendant
Emirates Airline
01.2001 - 01.2002
- Welcome passengers as they arrive and check their tickets
- Assist passengers in finding their seat and escort them to their seats
- Ascertained that all passengers are safely seated and belted in
- Checked each seated passenger to ensure appropriate head count
- Demonstrate the use of safety equipment such as oxygen masks and provided advice on what to do during emergency situations.
Guest Liaison Officer
Hamilton Island – Whitsunday
01.1997 - 01.2001
- Meeting all of guests needs and requirements
- Being in contact via radio with guests
- Meeting guests upon arrival and wishing them well.
Education
Business Administration And Management
TasTAFE
Devonport, TAS12.1994
Skills
- Workforce Management
- Marketing
- Performance Management
- Policy Implementation
- Teamwork and Collaboration
- Relationship Building
- Supervision and leadership
- Team building
- MS Office
- Decision-Making
- First Aid/CPR
- Excellent Communication
Attributes
- Genuine interest in dealing with the public.
- Possession of a self-disciplined and professional attitude.
- Meticulous attention to detail.
- Eagerness to learn and develop to the highest possible standard.
- Ability to undertake and accept responsibility.
- Capable of working effectively within a team environment.
- Ability to converse with people of all ages and social standings.
- Reliable, honest, trustworthy and punctual.
- High Standard of work output.
- Self-motivated and dedicated to succeeding.
- Customer/guest relations experienced.
- Supervisory and staff training skills.
- Organisational and time management skills
- Meeting deadlines and working well under pressure
- Stock and quality control.
Timeline
Hall Markets Manager - Fundraising & Events
Hartley Lifecare
01.2019 - Current
Business Owner
Zarche Gifts (Handmade Giftware)
01.2012 - 01.2017
Lounge Host
Virgin Australia
01.2008 - 01.2012
Guest Relations Officer
Virgin Blue Canberra Airport
01.2005 - 01.2008
Cabin Crew Member
Virgin Blue
01.2003 - 01.2005
Flight Attendant
Emirates Airline
01.2001 - 01.2002
Guest Liaison Officer
Hamilton Island – Whitsunday
01.1997 - 01.2001
Business Administration And Management
TasTAFE
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