Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

MELANIE IRWIN

Kalkallo

Summary

Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Significant experience, skills, and knowledge in Disability and detailed understanding of NDIS funding bodies

Overview

5
5
years of professional experience

Work History

Client Planning Administrator

Able Australia
11.2022 - Current
  • Develop and maintain strong relationships with stakeholder groups including clients, families, Operations, Finance and government bodies to ensure the provision of high quality, innovative and person-centered planning
  • Achieve identified growth targets in accordance with established financial budgets by Monitoring funding outcomes for clients
  • Actively work with Operations team to ensure client funding is used to support clients achieve their goals
  • Ensure all supports are quoted and discussed with the client to ensure they are fully informed for their planning
  • Prepare and review client ROCs in collaboration with Area Managers
  • Contribute to business development opportunities, planning and implementation
  • Create a strong emphasis on client outcomes and impact including social impact
  • Investigate opportunities to work collaboratively with participants to improve their understanding of Funding Bodies to improve funding outcomes as well as market reputation.

Churn Operator

Everest Australia
12.2014 - 6 2019
  • Planned, scheduled and delegated daily work
  • Set up and verify the functionality of safety equipment and production line
  • Responsible for achieving production requirements to a high quality
  • Calibrated machines to keep them running to maintain optimal productivity
  • Monitored machine operation and diagnosed malfunctions
  • Ensured that all health and safety guidelines are followed
  • Monitored product standards and quality-control programmes
  • Direct staff to perform assembly and manufacture of production line
  • Maintained quality assurance to SQF standards and customer satisfaction objectives.

Residential Services Lead

Able Australia
05.2021 - 11.2022
  • Ensures Clients receive high quality individualized services from oneself and others that enable Clients to successfully achieve Support Plan goals, take part in meaningful activities, engage in social relationships, and enjoy a quality of life
  • Reviews and manages Client-related documentation, including person-centered plans, health, behavioural plans, Tickit incident and feedback reports
  • Provides coaching and support to team members to ensure they provide personal care excellence to Clients, including leading weekly communication meetings with staff, monthly supervision and completing annual performance reviews
  • Maintains quality assurance, risk management, compliance and complies with and champions Able Australia’s policies and procedures
  • Proactively collaborates with Able Australia’s central rostering team to develop rosters that meet Clients and team member needs, and are in line with available funding and management requirements.

Workforce Coordinator

Annecto
07.2020 - 04.2021
  • Management of rostering requirements for support workers in Housing & Support
  • Rostering of Disability and NDIS clients using Carelink & digital transformation into Alayacare
  • Undertake a leadership role in supervising, mentoring and coaching all internal support workers
  • Support individuals and their families in a manner which is respectful and reflects an approach to individual planning, and improving social networks and skill development for individuals as identified through their plan
  • Work collaboratively and professionally with a range of community organizations and services to ensure the best outcome for the individual
  • Ensure compliance with all training, industrial and government requirements undertaken into all support workers and team leaders
  • Administrative support across Housing and Support Team – including coordination of meetings, credit card reconciliation, data acquittals, audit preparation and preparation of reports as required
  • Conduct phone screening, interviews and reference checks for recruitment of support workers.

Disability Support Worker

Annecto
07.2019 - 07.2020
  • Assisting with all aspects of daily living tasks in Supported Independent Living setting to support clients of High Needs to meet and achieve goals
  • Complete all duties and tasks as specified in individual plan and in accordance to individualized specific heath management plans
  • Delivering supports of high intensity, manual handling, assisting with medication
  • Ensure supports delivered maximise opportunities for individuals to lead decision making and exercise choice
  • Ensure supports delivered enable strengthening of independence and autonomy
  • Documentation such as assessments, tenant routines, daily progressive notes
  • Solid knowledge of Carelink
  • Filing management, updating support routines, rostering staff, creating timesheets and tenant rosters
  • Comply with all HSW policies and procedure.

Education

Skills

  • Multitasking Abilities

  • Relationship Development

  • Organizational Skills

  • Process Improvement

  • Teamwork and Collaboration

  • Attention to Detail

  • Project Coordination

  • Budget Management

  • Interpersonal Communication

  • Strategic Planning

  • Analytical Skills

  • Adaptability

References

  • Jonathan Cheng, Client Planning Administrator, Jonathan.cheng@ableaustralia.org.au, 0407 150 000
  • Lisa Brotherton, Area Manager, Lisa.brotherton@ableaustralia.org.au, 0413 157 558
  • Abdul Mohammed, Practice Leader - Annecto, 0478 772 742
  • Lovey Roberts, Floor Manager – Everest, 0435 359 703

Timeline

Client Planning Administrator

Able Australia
11.2022 - Current

Residential Services Lead

Able Australia
05.2021 - 11.2022

Workforce Coordinator

Annecto
07.2020 - 04.2021

Disability Support Worker

Annecto
07.2019 - 07.2020

Churn Operator

Everest Australia
12.2014 - 6 2019

Similar Profiles

CREATE PROFILE
MELANIE IRWIN