Melanie Jackson
Ropes Crossing,Australia
Summary
Enthusiastic and dedicated support worker with a diploma in community services (case management). Seeking an opportunity to expand skill set and contribute to a positive and inclusive learning environment. Committed to fostering clients success through innovative and engaging approaches. Eager to learn and grow while making a meaningful impact.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Community Support Worker
Sunnyfield Disability Services
Blacktown, NSW
02.2024 - Current
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced clients well-being by providing comprehensive support and resources tailored to individual needs.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
- Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.
- Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.
- Maintained professional development through ongoing training courses, staying current on best practices in the field of community support work.
- Connected clients with appropriate community resources, effectively navigating complex systems on their behalf.
- Advocated for client rights, ensuring equitable access to necessary services and resources across diverse populations.
- Supported clients in crisis situations by providing immediate interventions and coordinating with emergency services.
- Enhanced client life skills through development and implementation of educational programs and activities.
- Facilitated group activities that promoted social interaction and skill development among clients.
- Facilitated access to community resources for clients, improving their quality of life and independence.
Community Liaison Officer
Randstad/ Western Sydney International Airport.
Luddenham, NSW
07.2023 - Current
- Community Engagement: Actively engage with community groups, local leaders, and residents to understand their needs and concerns related to airport operations.
- Communication: Develop and implement communication strategies to keep the community informed about airport activities, projects, and initiatives.
- Issue Resolution: Identify and address community concerns and issues related to noise, traffic, environmental impact, and other relevant areas.
- Relationship Building: Build and maintain strong relationships with community stakeholders, fostering trust and understanding.
- Event Coordination: Organise and participate in community events and forums to promote positive engagement.
- Reporting: Prepare regular reports on community engagement activities and issues, providing insights for decision-making.
- Collaboration:Work closely with airport staff, external agencies, and consultants to ensure a coordinated approach to community engagement.
Independent Contractor
Mable
Sydney, NSW
10.2023 - 02.2024
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
Youth Disability Support Worker
Youthlink Salvation Army
Blacktown, Australia
02.2019 - 02.2024
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced clients well-being by providing comprehensive support and resources tailored to individual needs.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
- Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.
- Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.
- Maintained professional development through ongoing training courses, staying current on best practices in the field of community support work.
- Connected clients with appropriate community resources, effectively navigating complex systems on their behalf.
- Advocated for client rights, ensuring equitable access to necessary services and resources across diverse populations.
- Supported clients in crisis situations by providing immediate interventions and coordinating with emergency services.
- Enhanced client life skills through development and implementation of educational programs and activities.
- Facilitated group activities that promoted social interaction and skill development among clients.
- Facilitated access to community resources for clients, improving their quality of life and independence.
Education
Diploma Of Community Services ( Case Management) -
TAFE NSW
NSW10.2023
CPI VERBAL INTERVENTION & CPI SAFETY INTERVENTION -
Eva Burrows College
Redfern, NSW09.2022
CERTIFICATE 3 - COMMUNITY SERVICES
TAFE
Quakers Hill, NSW ( Nirimba )12.2019
Skills
- Client advocacy
- Recreational activities
- Life skills training
- Personal care assistance
- Problem-solving
- Attention to detail
- Decision-making
- Time management
- Teamwork and collaboration
- Relationship building
- Excellent communication
- Emotional awareness
- Multitasking Abilities
- Organisational skills
- Reliability
- Adaptability and flexibility
- Self motivation
- Goal setting
- Professionalism
- Crisis intervention
Certification
- Certificate 3 Community Services, TAFE Nirimba, 12/01/19, 05/01/23
- National Criminal History Record Check, NSW Police, 05/01/23
- Working with Children Check Clearance, Service NSW, 05/01/23
- First Aid, TAFE NSW, 05/01/23
- Diploma of Community Services, TAFE NSW Granville.
- Youth mental health First Aid certification of completion.
Hobbies and Interests
- I enjoy recreational activities.
- I love spending time with my children.
- I love camping and outdoors.
- I enjoy watching documentaries.
Personal Information
- Date of Birth: 16/08/1995
- Gender: Female
Timeline
Community Support Worker
Sunnyfield Disability Services
02.2024 - Current
Independent Contractor
Mable
10.2023 - 02.2024
Community Liaison Officer
Randstad/ Western Sydney International Airport.
07.2023 - Current
Youth Disability Support Worker
Youthlink Salvation Army
02.2019 - 02.2024
Diploma Of Community Services ( Case Management) -
TAFE NSW
CPI VERBAL INTERVENTION & CPI SAFETY INTERVENTION -
Eva Burrows College
CERTIFICATE 3 - COMMUNITY SERVICES
TAFE