Melanie Jackson Resume
Townsville,Qld
Summary
One Saturday per month I volunteer for the Townsville Coast Guard, QF8. I’ve been a volunteer for 14 years. My training is always ongoing, as are the rescues. Rotary Rescue and hold a Master 5, MED 3.
I have resided in Japan, USA, Mexico and Canada. Spending the most part of a decade residing overseas.
My joys in life are travelling, boat driving, scuba diving, doggies, entertaining friends and family, helping the environment by education.
I am reliable, honest, caring, have excellent people skills with a high standard of customer service. I am positive and can think outside the box. I really do enjoy life and all it has on offer.
Overview
13
13
years of professional experience
Work History
Marine Security Guard Safety Representative
Port Of Townsville Limited
Townsville, Qld
07.2022 - Current
- Monitored security communications, controlled access of vehicles and pedestrians
- Detected and reported unauthorized personnel and activities when required
- Monitor berths, property entrances and exits to detect intrusions and protect assets.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Identified suspicious activity to determine appropriate response
- Reviewed security logs regularly to identify areas requiring additional protection measures.
- Provided training for new Marine Security Guards on operational procedures.
- Prepared detailed incident reports following any security breach or violation.
- Maintained high levels of alertness throughout shifts.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Provided friendly and professional assistance to employees, visitors and customers.
- Adhered to strict confidentiality regarding sensitive information concerning personnel, operations.
QF 8 Coast Guard Skipper
Volunteer
Townsville, Qld
11.2011 - Current
- Follow marine regulations, QF8 standing orders applicable to the situation for the rescue
- Inspected equipment and completed basic repairs to maintain safety and efficiency of the rescue vessel
- Maintain peak performance of crew and vessel in varying conditions and researched weather, wind, current and tide conditions to avoid and manage issues
- Perform rescues of distressed vessels in all weather conditions, under all circumstances
- Training of crew, all levels
- Refuel vessels
- Lead a number of rescue vessels in an emergency search for body in water
- Use iPad for input of engineering information as well as risk assessments, start up procedures, training logs
Coxswain
Coral Reef Foundation
Lizard Island, Qld
06.2018 - 07.2019
- Boat driver, chef, group leader for Lizard Island marine biology eco tours
- Operated equipment and machinery according to safety guidelines.
- Assist with lectures regarding marine eco systems and marine biology, snorkeling adventures
- preparation of all meals
- Handled delegated tasks.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to any situations that arose
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Understood and followed oral and written directions.
- Maintained schedule of class assignments to meet deadlines.
Senior Cruise Attendant
Sea Link Queensland
Townsville, Qld
05.2013 - 12.2018
- Deckhand/Senior cruise attendant
- Preparation of vessels for departures and arrivals at both terminals, including the safe embarkation and disembarkation of passengers
- Monitor security cameras for safety and security
- Know and follow SOPs and company policies at all times
- Partake in regular safety drills and scenarios
- Transfer freight to vessel
- Maintain communication with the Master of the vessel via marine radio or telephone, regarding all incidents
- Handling of luggage, live freight, and special needs passengers.
- Cash handling, stock take, cleanliness.
- Work in wet and rough weather and work to the schedule
- Use of vessel microphone for safety announcements
- Preparation of vessels prior to cyclones
- Training of new crew in all aspects of vessel procedures and safety
- Cleaning of vessels daily, and weekly
- As well as information about Magnetic Island and all it has to offer first time visitors
Passenger Attendant
Fanta Sea Arcadia
Townsville, QLD
04.2011 - 03.2013
- Duties are to load passengers and RORO vehicles onto barge in a safe and organised manner
- Food and beverage preparation including stock take, stock control and reloading vessel of all food and beverage items
- Live voice departure/arrival and safety announcements on microphone
- Ticket sales, money handling and end of day banking
- Cleaning of bathrooms, galley, kiosk area and decks
- Comprehend all fire/first aid and emergency drills while on the vessel
- Provide emergency first aid
- Managed wide variety of customer service and administrative tasks to resolve customer issues.
- Participated in ongoing training to enhance job skills and knowledge.
Education
Current First Aid and CPR. - First Aid
ABC First Aid
Townsville03-2025
Workplace Health & Safety - Health & Safety Representative
Work Safe Connect
Townsville, QLD09.2023
Mental Health First Aider - Mental Health
Mental Health First Aid Australia
Townsville06.2023
Marine Engineering - Marine
Marine Engine Driver 3
Coast Guard Academy03.2023
Master 5 (NC) 12583 - Marine
Coast Guard Academy
Townsville11.2019
Marine - Coxwain (NC) QC 037586
Navigation Centre
Townsville06.2015
Elements of Shipboard Safety - Marine
Coast Guard Academy
Townsville, QLD07.2011
AMC – Marine Radio Operators Certificate -
01.2011
Salt Dive – Dive Master Certification -
01.2011
Skills
- Employee and Visitor Screening
- Verbal and Written Communication
- CPR Certified
- Ground Patrol
- Security Operations
- Restricted Area Protection
- Attentive and Observant
- Professional Demeanor
- CCTV Monitoring
- Intrusion Detection
- Detailed Activity Logs
- Customer Service
- Public Safety
- Honest and Dependable
References
- Richard Boulton, Port Services Officer 0409 890 664
- Jack Downie VTS operater 0429 781 703
- Dr Andy Lewis Reef Eco Tours 0419 712 579
- Wayne Millar Goondooloo Charters 0418 778 436
- Paul Crocombe Adrenalin Dive 0419 986 661
Timeline
Marine Security Guard Safety Representative
Port Of Townsville Limited
07.2022 - Current
Coxswain
Coral Reef Foundation
06.2018 - 07.2019
Senior Cruise Attendant
Sea Link Queensland
05.2013 - 12.2018
QF 8 Coast Guard Skipper
Volunteer
11.2011 - Current
Passenger Attendant
Fanta Sea Arcadia
04.2011 - 03.2013
Current First Aid and CPR. - First Aid
ABC First Aid
Workplace Health & Safety - Health & Safety Representative
Work Safe Connect
Mental Health First Aider - Mental Health
Mental Health First Aid Australia
Marine Engineering - Marine
Marine Engine Driver 3
Master 5 (NC) 12583 - Marine
Coast Guard Academy
Marine - Coxwain (NC) QC 037586
Navigation Centre
Elements of Shipboard Safety - Marine
Coast Guard Academy
AMC – Marine Radio Operators Certificate -
Salt Dive – Dive Master Certification -
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