Hi, I’m
Melanie Kafkias
Hairdresser
Scoresby,VIC
Summary
Dynamic and creative Hairdresser with extensive experience at Lattouf International, renowned for exceptional customer service and a strong ability to enhance client satisfaction through innovative styling and personalized hair consultations. Skilled in balayage and client consultation, I've successfully increased repeat clientele and maintained high-quality service standards. Passionate about continuing education and staying ahead of industry trends to deliver outstanding results.
Overview
25
years of professional experience
Work History
Eva Wigs
Hairdresser
02.2020 - 10.2022
Job overview
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
- Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Boosted salon revenue by upselling hair care products and services based on individual client needs.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Increased repeat clientele through exceptional customer service and attention to detail in hair styling techniques.
- Consistently met performance targets set forth by the salon management while maintaining high standards of quality workmanship.
- Demonstrated versatility in hairstyling by mastering various techniques for different hair types and textures.
- Supported fellow stylists during peak times by assisting them with shampooing or blow-drying tasks when needed.
- Improved client retention rates by establishing trust through thorough consultations before performing any hair treatments or services.
- Attended industry seminars and workshops to stay current on the latest trends and techniques in hairstyling.
- Mentored junior stylists, sharing expertise in advanced cutting, coloring, and styling methods.
- Answered over Number phone calls daily to assess customer needs, schedule appointments, and give advice about hairstyle and color options.
- Collaborated with colleagues to create unique hairstyles for special events such as weddings and fashion shows.
- Counted and documented opening and closing cash amounts daily.
- Organized sales area and work station to showcase products and boost sales.
- Educated customers on products to maximize benefits.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Mixed pigments and used proper techniques to achieve desired color.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Resolved guest complaints about service or style.
- Distributed business cards outside of salon to generate new business.
- Determined appropriate hair treatments based on conditions and textures.
- Answered phone calls and emails to schedule client appointments.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Used social media platforms to promote salon and services.
- Developed loyal following of clients by providing high-quality services.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Demonstrated thorough knowledge of all salon products and services.
- Offered professional cuts, color services and extensions to salon customers.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Maintained regular client list and successfully handled walk-in customers.
- Styled hair, makeup and nails for customers for special events and occasions.
- Developed creative techniques to provide clients with latest hairstyles.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Trained new cosmetologists on makeup and skincare products and techniques.
- Increased revenue through effective customer service and inventory management.
Lattouf International
Manager
06.2014 - 06.2019
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Launched quality assurance practices for each phase of development
Hairhouse Warehouse
Hairdresser
08.2012 - 08.2013
Job overview
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.
- Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
- Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Boosted salon revenue by upselling hair care products and services based on individual client needs.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Consistently met performance targets set forth by the salon management while maintaining high standards of quality workmanship.
- Increased repeat clientele through exceptional customer service and attention to detail in hair styling techniques.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Supported fellow stylists during peak times by assisting them with shampooing or blow-drying tasks when needed.
- Demonstrated versatility in hairstyling by mastering various techniques for different hair types and textures.
- Mentored junior stylists, sharing expertise in advanced cutting, coloring, and styling methods.
- Attended industry seminars and workshops to stay current on the latest trends and techniques in hairstyling.
- Improved client retention rates by establishing trust through thorough consultations before performing any hair treatments or services.
- Counted and documented opening and closing cash amounts daily.
- Collaborated with colleagues to create unique hairstyles for special events such as weddings and fashion shows.
- Answered over Number phone calls daily to assess customer needs, schedule appointments, and give advice about hairstyle and color options.
- Mixed pigments and used proper techniques to achieve desired color.
- Educated customers on products to maximize benefits.
- Organized sales area and work station to showcase products and boost sales.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Resolved guest complaints about service or style.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Distributed business cards outside of salon to generate new business.
- Determined appropriate hair treatments based on conditions and textures.
- Developed loyal following of clients by providing high-quality services.
- Used social media platforms to promote salon and services.
- Answered phone calls and emails to schedule client appointments.
- Demonstrated thorough knowledge of all salon products and services.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Offered professional cuts, color services and extensions to salon customers.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Developed creative techniques to provide clients with latest hairstyles.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Maintained regular client list and successfully handled walk-in customers.
- Styled hair, makeup and nails for customers for special events and occasions.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Trained new cosmetologists on makeup and skincare products and techniques.
- Increased revenue through effective customer service and inventory management.
Lattouf International
Hairdresser
10.1997 - 07.2012
Job overview
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
- Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Boosted salon revenue by upselling hair care products and services based on individual client needs.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Increased repeat clientele through exceptional customer service and attention to detail in hair styling techniques.
- Consistently met performance targets set forth by the salon management while maintaining high standards of quality workmanship.
- Demonstrated versatility in hairstyling by mastering various techniques for different hair types and textures.
- Improved client retention rates by establishing trust through thorough consultations before performing any hair treatments or services.
- Supported fellow stylists during peak times by assisting them with shampooing or blow-drying tasks when needed.
- Attended industry seminars and workshops to stay current on the latest trends and techniques in hairstyling.
- Mentored junior stylists, sharing expertise in advanced cutting, coloring, and styling methods.
- Answered over Number phone calls daily to assess customer needs, schedule appointments, and give advice about hairstyle and color options.
- Collaborated with colleagues to create unique hairstyles for special events such as weddings and fashion shows.
- Counted and documented opening and closing cash amounts daily.
- Organized sales area and work station to showcase products and boost sales.
- Educated customers on products to maximize benefits.
- Mixed pigments and used proper techniques to achieve desired color.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Determined appropriate hair treatments based on conditions and textures.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Resolved guest complaints about service or style.
- Used social media platforms to promote salon and services.
- Answered phone calls and emails to schedule client appointments.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Distributed business cards outside of salon to generate new business.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Developed loyal following of clients by providing high-quality services.
- Offered professional cuts, color services and extensions to salon customers.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Demonstrated thorough knowledge of all salon products and services.
- Developed creative techniques to provide clients with latest hairstyles.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Maintained regular client list and successfully handled walk-in customers.
- Styled hair, makeup and nails for customers for special events and occasions.
- Increased revenue through effective customer service and inventory management.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Trained new cosmetologists on makeup and skincare products and techniques.
Education
Headmaster Melbourne, VIC
Certificate III from Hairdressing
08.2001
Skills
- Balayage technique
- Hair straightening
- Blow-drying expertise
- Chemical safety
- Hair styling techniques
- Appointment scheduling
- Cleaning and sanitizing
- Client consultation
- Hair extensions
- Creative coloring
- Color correction
- Hair analysis
- Supply management
- Salon marketing
- Scalp treatments
- Braiding techniques
- Sanitation practices
- Texture services
- Continuing education
- Service coordination
- Chemical application
- Social media promotion
- Updo creations
- Foils and balayage
- Precision cutting
- Highlights and lowlights
- Color principles
- Outstanding client retention
- Quick learner
- Styling tools
- Hair maintenance expert
- Customer consultation
- Cuts for women
- Schedule management
- Highly motivated self-starter
- Appointment coordination
- Endurance
- Photoshoot hairstyling
- Color corrections
- Team leadership
- Safety compliance
- Color application
- Salon treatments
- Outstanding customer service
- Customer consulting
- Salon maintenance
- Scalp massage
- Relationship building
- Hair cutting and trimming
- Data entry
- Product knowledge
Timeline
Hairdresser
Eva Wigs
02.2020 - 10.2022
Manager
Lattouf International
06.2014 - 06.2019
Hairdresser
Hairhouse Warehouse
08.2012 - 08.2013
Hairdresser
Lattouf International
10.1997 - 07.2012
Headmaster
Certificate III from Hairdressing
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