Melanie Kalin
Byron Bay,NSW
Summary
Results-oriented hospitality professional with diverse experience in restaurant and bar management. Skilled in time management, team leadership, and delivering exceptional guest experiences. Successful at fostering positive work culture, exceeding customer expectations, and driving operational efficiency.
Overview
4
4
years of professional experience
Work History
Venue Manager
The Smoking Camel
12.2022 - Current
- Spearheaded the launch and management of a successful Middle Eastern restaurant bar.
- Developed menu concepts, ensuring a unique and appealing culinary experience.
- Created and implemented a back-of-house computer system for seamless operations.
- Oversaw all aspects of the business, including hiring, training, and staff management.
- Managed finances, inventory, and vendor relationships for optimal cost control.
- Maintain high standards of customer service, resulting in positive reviews and repeat business.
- Built strong relationships with suppliers, ensuring quality ingredients and timely deliveries.
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
Assistant Manager
Treehouse On Belongil
11.2019 - 12.2022
- Assisted in managing day-to-day operations of a woodfired pizza restaurant bar.
- Collaborated with the management team to develop and implement effective business strategies.
- Oversaw staff scheduling, training, and performance evaluation.
- Maintained high standards of customer service and ensured guest satisfaction.
- Managed inventory, ordering, and vendor relationships.
- Handled cash management and financial reporting.
- Developed and maintained positive relationships with customers, suppliers, and stakeholders.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Floor Supervisor
The Loft
04.2019 - 11.2019
- Supervised the dining floor operations of a busy restaurant.
- Trained and mentored the serving staff to deliver exceptional customer service.
- Managed guest seating, reservations, and special requests.
- Collaborated with the kitchen and bar staff to ensure smooth service flow.
- Handled customer inquiries, complaints, and conflict resolution.
- Assisted with inventory management and ordering supplies.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
Diploma - Business Sustainability
Lexis English
Byron Bay10.2022
Bachelor of Arts - International Affairs And Political Science
University of Colorado
Boulder, Colorado 05.2018
Skills
- Excellent leadership and team management abilities
- Strong customer service and interpersonal skills
- Proficient in restaurant operations and systems
- Menu development and concept creation
- Back-of-house computer system implementation
- Hiring, training, and staff management
- Financial management and cost control
- Ability to work well under pressure and in a fast-paced environment
- Attention to detail and strong organizational skills
- Proficient in [relevant software or tools, eg, POS systems, Microsoft Office Suite]
Languages
French
Professional Working
Timeline
Venue Manager
The Smoking Camel
12.2022 - Current
Assistant Manager
Treehouse On Belongil
11.2019 - 12.2022
Floor Supervisor
The Loft
04.2019 - 11.2019
Diploma - Business Sustainability
Lexis English
Bachelor of Arts - International Affairs And Political Science
University of Colorado
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