Melanie Kalin
Byron Bay
Summary
Results-driven operations manager with 10 years of experience leading high-performing teams and transforming business operations. Proven ability to design and implement end-to-end systems that boost efficiency, profitability, and team cohesion. Adept at managing cross-functional teams, scaling operational frameworks, and delivering outstanding customer experiences. Currently seeking to transition into back-end operations, business support, project management.
Overview
6
6
years of professional experience
Work History
Project Manager
Fisher Property Maintenance
06.2025 - Current
- Planned, designed, and scheduled phases for large projects.
- Liaised with Property Managers and Tradesmen to formulate accurate quotes, purchase orders and material orders.
- Successfully formulated schedules and job placements between multiple trades, companies, and industries.
- Overhauled the business operations- generating new profit and loss statements, project coordination documents, and contractual agreements.
- Managed all invoicing and payments for private contractors and real estate agencies.
- Properly managed all aspects of the companies accounting including payroll, BAS, payment reconciliation, and account tracking.
Venue & Operations Manager
Tokyo Doll
06.2024 - Current
- Spearheaded a complete overhaul of all business operations and branding within an 8-month period, rebuilding the venue's systems from the ground up
- Designed and executed new procedures for service flow, stocktaking, menu costing, cash management, and financial tracking
- Developed all-new training content, including menu guides, cultural storytelling elements, allergen protocols, wine and sake education, and host training
- Managed live services across a multi-zone venue (dining, bar, karaoke), leading large FOH teams with a focus on communication and service flow
- Created scheduling tools and forecasting sheets to optimize staffing and wage control
- Maintained key business metrics such as wage percentage, spend per head, and total revenue targets
- Secured new liquor partnerships, launched updated marketing collateral, and worked with event planners to promote the venue for private functions
Food & Beverage Manager
The Smoking Camel
12.2022 - 04.2024
- Played a central role in launching a successful Middle Eastern restaurant from the ground up
- Created all training materials and standard operating procedures (SOPs) for front-of-house operations
- Led all hiring and training initiatives, building a high-performing team aligned with the brand vision
- Coordinated closely with the kitchen, beverage coordinator, bookings manager, and external marketing/PR teams on a weekly basis
- Managed all back-of-house systems, supplier relationships, cost control, and service standards
- Built a strong guest experience foundation that contributed to a loyal customer base and ongoing positive reviews
Food & Beverage Manager
Light Years Asian Diner
12.2022 - 04.2024
- Managed beverage programs and staff performance across a fast-paced Asian fusion venue
- Led training initiatives and maintained high-quality service across busy shifts
- Adjusted pricing and promotions to maximize profitability
- Supported ongoing operational strategy in alignment with broader company goals
Food & Beverage Manager
Treehouse on Belongil
11.2019 - 12.2022
- Oversaw day-to-day operations, team performance, inventory, and supplier relations
- Partnered with ownership to develop business strategies and optimize customer service
Education
Diploma - Business Sustainability
Lexis English
Byron Bay, NSW10.2022
Bachelor of Arts - International Affairs & Political Science
University of Colorado
Boulder, CO05.2018
Skills
- Operational Overhaul & System Implementation
- Team Leadership & Cross-Department Coordination
- Financial Forecasting, Budgeting & Cost Control
- Training & Development Programs
- Project & Event Management
- Vendor & Stakeholder Negotiation
- Menu Engineering & Concept Development
- Inventory, POS, and Back-of-House Systems
- Fluent in French (Professional Working Proficiency)
- Project management
- Team collaboration
Languages
French – Professional Working Proficiency
Timeline
Project Manager
Fisher Property Maintenance
06.2025 - Current
Venue & Operations Manager
Tokyo Doll
06.2024 - Current
Food & Beverage Manager
Light Years Asian Diner
12.2022 - 04.2024
Food & Beverage Manager
The Smoking Camel
12.2022 - 04.2024
Food & Beverage Manager
Treehouse on Belongil
11.2019 - 12.2022
Bachelor of Arts - International Affairs & Political Science
University of Colorado
Diploma - Business Sustainability
Lexis English
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