Melanie Keilar
Ararat,VIC
Summary
Dedicated and highly organised professional with proven experience in coordinating and delivering detailed documentation and client services. Skilled in both team settings and client-facing environments. Strong background in client and customer service, with a focus on collaboration with outside organisations, achieving desired outcomes. Adaptable and self-motivated, with excellent communication skills. Known for completing administrative tasks accurately and efficiently in fast-paced workplaces.
Overview
28
28
years of professional experience
Work History
Disability Group Coordinator
VMCH Ararat
12.2021 - Current
- Designed and implemented group programs aligned with participant needs and NDIS goals & guidelines.
- Managed program budgets, optimising resources to maximise outcomes and minimise costs.
- Completed quotes, Schedules of Support, Service Agreements, Support Plans, and sign-up documentation.
- Coordinated group activities, adhered to deadlines, and ensured efficient program execution.
- Identified and mitigated risks in group programs to safeguard outcomes, ensuring program areas were well maintained.
- Developed procedure manuals and trained staff to increase accuracy and improve evaluation.
- Created day & overnight camp programs with meticulous administrative detail, monitoring budgets, medical information, support plans & mobility requirements.
- Planned and coordinated 'open to public' events, delegating tasks to team members, ensuring smooth execution of event.
- Established community partnerships & collaboration to engage participants in volunteer roles with employment potential.
- Built strong relationships with external services and community organisations.
- Built rapport with clients, families and carers to establish a trusting relationship.
- Modelled professional communication and respectful behaviour in all client and staff interactions.
- Fostered a positive team environment, boosting morale and productivity by using open communication with team and management to support collaborative decisions & desired results.
- Attended and integrated learnings from staff meetings and training.
- Streamlined processes and program structures, improving efficiency and outcomes.
Disability Coordinator
VMCH Ararat
10.2019 - 12.2021
- Coordinated staff to individual and group supports working in a face paced environment & situations.
- Sign up new clients to their chosen support including completing and recording all necessary documentation with meticulous detail, adhering to NDIS guidelines.
- Maintained detailed records of client progress with focus on documentation of services and case notes.
- Liaise with clients, carers and support teams to ensure the highest standard of care and service provided.
- Induct new staff, providing information and documentation to facilitate supports confidently according to policies & procedures.
Personal Care Assistant/Cleaner
Silverback Cleaning And Maintenance
11.2016 - 12.2019
- Provided social support during community outings, including transport to events and appointments.
- Built rapport with clients to ensure person-centered care & trust to build client confidence.
- Applied mobility assistance knowledge to safely support clients in varied environments.
- Maintained clean residences and care areas for client safety and comfort.
- Planned and assisted with activities based on clients' interests, supporting their physical, mental, and social wellbeing.
Norwex Independent Sales Consultant
Self Employed - Currently Exists As A Hobby
03.2015 - Current
- Grew a Norwex sales hobby into a full-time business, later transitioning it back to a hobby while pursuing external work.
- Led and trained a team of 65 consultants on products, company policies, and systems.Managed end-to-end sales, training, presentations, and customer support, achieving $114,000 in first-year sales (2nd top sales person nationally).
- Boosted sales through print, social media, and digital marketing.
- Provided tailored product recommendations and ongoing client support.
Pharmacy Assistant & Retail Manager
Ararat Healthwise Pharmacy
11.1999 - 09.2015
- Implemented the Pharmacy Quality Care Program and authored our Pharmacy Procedure Manual as Retail Manager.
- Managed staff recruitment, rostering, payroll, banking, and office administration.
- Handled inventory, ordering, merchandising, and customer analysis to drive sales.
- Received stock, including restricted medications, and supported pharmacists with daily operations.
- Delivered quality customer service, advising on products and communicating medication instructions.
- Completed training in pharmacy operations, marketing, and merchandising.
Community Care Worker
Ararat Rural City Council
07.2012 - 06.2013
- Supported clients with personal care, hygiene, grooming, and maintaining clean living spaces.
- Provided safe mobility assistance using lifting equipment across varied environments.
- Handled sensitive situations professionally, reporting changes to the Aged Care Manager.
- Built strong rapport to ensure clients felt comfortable and respected in their homes.
Personal Care Attendant
Gorrinn Village (Ararat Retirement Village)
10.2010 - 03.2011
- Assisted residents with personal care, safe mobility, and daily living to support wellbeing and dignity.
- Provided repositioning support for bed-bound residents to prevent pressure injuries.
- Maintained accurate client records, documenting behaviours, incidents, and outcomes.
- Reported urgent concerns and collaborated with staff to optimise resident care.
- Worked independently and within a team to ensure timely, high-quality support.
Disability Support Worker
McGregor House
03.2001 - 06.2001
- Delivered weekend respite programs for children, supporting social engagement and family relief.
- Assisted with personal care, meals, mobility, and tailored in-facility activities.
- Collaborated with parents to support each child's physical and mental wellbeing.
Disability Support Worker
Smith Reid Personnel - Department Of Human Services
09.1998 - 11.1998
- Supported client transition during residential move, providing continuity with familiar staff.
- Assisted with personal care, mobility, medication, and daily living to promote wellness and independence.
- Prepared nutritious meals and maintained clean living environments.
- Monitored and documented behaviours, reporting concerns to ensure consistent, high-quality care.
Disability Support Worker/Office Manager
DisAbility Assist
05.1997 - 12.1998
- Coordinated external programs and social outings for Kew Cottages residents to encourage engagement.
- Processed payroll, generated timesheets and filled shifts in a face-paced office.
- Collaborated with managers to assess cases and develop personalised daily care plans.
- Maintained detailed logs of care, behaviours, incidents, and outcomes.Provided mobility, personal care, and mealtime support in home and community settings.
- Transported clients to activities and offered social support.
- Worked remotely (Ararat based) to create camp programs in Halls Gap & local area for the organisation.
Education
Working With Children Check | Exp: 09/2029
09-2024
First Aide & CPR | Grampians First Aide
Ararat07-2024
NDIS Worker Screening Check | Exp: 09/2027
09-2022
Certificate 3 in Aged Care | BRACE
Ararat12-2010
Cert. 2 & 3 Business Office Administration | TAFE
Ararat09-1999
VCE - Year 12 | Ararat Secondary College
Ararat11-1996
Skills
- Strong client rapport, advocacy, compassion, and understanding
- Experienced in program development, documentation, goal setting, and progress tracking
- Skilled in liaising with staff, clients, and support services to coordinate desired outcomes
- Proven ability to establish community relationships and promote collaboration
- Understanding importance of adherence to policy compliances, procedural guidelines and continuous improvement
- Background in staff supervision, teamwork, and managerial/clerical operations
- Excellent communication, active listening, time management, and adaptability
References
Employer reference:
Kim Dallinger - Previous Team Leader - VMCH Ararat
Ph: 0419 500 757
Employer reference:
Jason Hosemans - Previous Employer - Managing Pharmacist - Blooms Pharmacy Ararat
Ph: 0409 954 028
Personal reference:
Patricia Sexton-McGrath - Previous NDIS client
Ph: 0413875481
Timeline
Disability Group Coordinator
VMCH Ararat
12.2021 - Current
Disability Coordinator
VMCH Ararat
10.2019 - 12.2021
Personal Care Assistant/Cleaner
Silverback Cleaning And Maintenance
11.2016 - 12.2019
Norwex Independent Sales Consultant
Self Employed - Currently Exists As A Hobby
03.2015 - Current
Community Care Worker
Ararat Rural City Council
07.2012 - 06.2013
Personal Care Attendant
Gorrinn Village (Ararat Retirement Village)
10.2010 - 03.2011
Disability Support Worker
McGregor House
03.2001 - 06.2001
Pharmacy Assistant & Retail Manager
Ararat Healthwise Pharmacy
11.1999 - 09.2015
Disability Support Worker
Smith Reid Personnel - Department Of Human Services
09.1998 - 11.1998
Disability Support Worker/Office Manager
DisAbility Assist
05.1997 - 12.1998
Working With Children Check | Exp: 09/2029
First Aide & CPR | Grampians First Aide
NDIS Worker Screening Check | Exp: 09/2027
Certificate 3 in Aged Care | BRACE
Cert. 2 & 3 Business Office Administration | TAFE
VCE - Year 12 | Ararat Secondary College
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