Melanie Kelly

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Helped clients manage and reach individual goals, supporting independent progression and social skills.
• Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
• Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
• Facilitated menu planning, shopping, and meal preparation, which helped individuals maintain a balanced diet
• Organized and led social group activities, fostering community engagement and creating opportunities for social interaction among participants.
• Assisted with personal care tasks, ensuring a respectful and dignified approach that supported participants' hygiene and comfort.
• Supported participants in the Transition to Work Program, specifically in cafe support roles, helping them gain valuable work experience.
• Established trusting relationships with clients and their families through empathetic communication and active listening.
• Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
• Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.

• Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
• Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
• Performed cash handling activities
• Conducted regular employee evaluations to assess performance, provide constructive feedback, and set goals for improvement.
• Oversaw inventory management processes for Front of House supplies, ensuring adequate stock levels are maintained at all times without excess waste or costs incurred.
• Acted as a liaison between Front of House and Back of House departments, ensuring clear communication for seamless service delivery.
• Collaborated with chefs to create seasonal menus and promotional offers.
• Streamlined event planning processes for increased efficiency and reduced costs.
• Managed post-event follow-up tasks, including invoice reconciliation and evaluating feedback for continuous improvement opportunities.
• Implemented creative marketing strategies to increase attendance at public functions and boost overall awareness of the organization''s offerings.
• Rostering
• Marketing

• Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
• Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
• Prepared meals efficiently under time constraints for timely service during peak hours.
• Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
• Maintained food safety and sanitation standards.
• Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
• Managed opening and closing shift kitchen tasks.

• Established strong customer relationships through excellent communication and attentive service.
• Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
• Consulted with customers to assess needs and propose optimal solutions.
• Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.

• Custom Designs

• Seamstress

• Maintained a safe and clean environment for the children by adhering to health and safety protocols.
• Established rapport with parents during pick-up and drop-off times, fostering open lines of communication.
• Enhanced children''s social skills by facilitating group activities and promoting positive interactions.
• Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
• Managed daily routines, including meal preparation and nap times, ensuring a structured and nurturing environment for the children.
• Assisted children with special needs by effectively implementing accommodations for their success in various tasks.
• Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
• Dispensed snacks and meals to children in accordance with nutritional guidelines.
• Documented children's growth and development.