Customer-oriented Retail Manager with over 16 years of experience in all aspects of the retail industry, developing marketing campaigns, cultivating partnerships, retaining top accounts and growing profit channels. Tactical team builder with expertise in introducing products, implementing pricing models and determining customer needs to deliver effective solutions.
Overview
20
20
years of professional experience
Work History
Retail Manager
Graham House Community Center
Murgon, QLD
01.2023 - Current
Managed daily operations of the store, including opening and closing procedures.
Supervised staff to ensure customer satisfaction and proper performance of duties.
Developed strategies for increasing sales and improving customer service.
Implemented new policies and procedures to improve efficiency.
Analyzed financial data to identify areas of improvement for profitability.
Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
Created merchandising plans based on customer buying habits and trends in the industry.
Developed promotional strategies to increase sales of featured products.
Analyzed inventory levels and made adjustments accordingly for maximum profitability.
Assisted customers with locating desired items within store locations.
Maintained a clean and organized work environment at all times.
Set up attractive window displays that encouraged customers to enter the store.
Generated reports detailing current stock levels, sales figures, markdown information.
Coordinated promotional events such as special sales or clearance items.
Provided training and support for new staff members in regards to merchandising operations.
Arranged items in favorable positions and areas of store to attract customers and optimize sales.
Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
Retail Assistant
Gympie Saddleworld
Gympie , QLD
11.2021 - 01.2023
Assisted customers with product selection, answered queries and provided advice.
Greeted customers upon entry to the store and provided a positive shopping experience.
Processed payments using cash register, credit card machine and POS system.
Rang up purchases accurately on the point-of-sale system.
Operated cash registers efficiently during peak hours of business.
Dispensary Technician
Ramsay Pharmacy
Gympie , QLD
03.2018 - 11.2021
All aspects of pharmacy and running a very busy dispensary.
Life Enrichment Assistant/Skilled Nursing Unit/ WBC at Acts Retirement Community Center/Manor House SeafordLife Enrichment Assistant/Skilled Nursing Unit/ WBC at Acts Retirement Community Center/Manor House Seaford