Melanie Leyden
Instacare
Boronia,VIC
1
Certification
2027
years of professional experience
Experienced administration, customer service and sales support professional with a strong background across, administration through various industries, scheduling, reception, retail sales and client relationship management. Known for clear communication, reliable, strong attention to detail and a warm, professional approach with clients, carers, providers, with team members and customers. Shows initiative and dedication. Confident using Salesforce, Outlook, Zoom, Teams, Excel, Word, MYOB, Live Chat Interflow, Xref and other related administration systems.
Work History
- Assisted customers with product enquiries, styling needs, register sales, Myer One card applications and coordinating Fashion shows.
- Completed visual merchandising, promotional displays, stock checks, customer orders, held stock and stock replenishment.
- Supported sales promotions and concession offers during peak retail periods including stocktake, Easter and Christmas campaigns.
Relationships Consultant / Customer Support Consultant
2 Years 5 Months- Supported NDIS participants, principal carers and providers with plan management enquiries, onboarding requirements, payment approval follow-up and account verification processes.
- Managed incoming phone enquiries, Zoom messages, live chat and Outlook requests with a professional and supportive communication style.
- Used Salesforce, Instacare systems, SPARK, NDIS PACE/PRODA, Outlook and Zoom to record enquiries, update client information and complete CRM follow-up.
- Built positive client relationships by explaining processes clearly, following up leads and assisting participants who required guidance with NDIS funds.
- Completed data processing, electronic filing, email templates and administration support for internal departments, participants and providers.
Retail Credit NZ Administration Officer – Contract
10 Months- Provided administration support to the Retail Credit NZ team, including dealership phone enquiries, message handling, credit inbox management and settlement support.
- Maintained pre-settlement queues, created and updated files in Livelink and processed information through POS, Inteflow, Equifax and related systems.
- Completed driver licence, AML, ID Plus and fraud check administration with strong accuracy and attention to detail.
- Prepared approval confirmations, Excel spreadsheets, internal presentations and meeting information for managers across NZ and Australia.
- Created a Confluence training module for new staff, including process guidance and screenshot examples.
Scheduling / Administration / HR Administration
6 Months- Managed rostering, backfills, shadow shifts, newsfeed posts and meeting coordination using Deputy and Outlook.
- Handled calls, emails and enquiries from NDIS and aged care clients, support workers, case managers and staff, including urgent and sensitive situations.
- Maintained Excel and Word documents, scanned and saved client information and supported accurate client and staff administration records.
- Assisted recruitment administration through Seek, Indeed and Head Office systems, including creating job posts, candidate screening, Zoom interviews and confirmation emails.
- Prepared employment documents, induction materials, reference checks through Xref, registers, reports and HR correspondence.
Receptionist / Showroom Consultant
1 Year 1 Month- Delivered reception and showroom support across Bayswater and Moonee Ponds locations, including incoming calls, customers, appointment coordination and general enquiries.
- Completed administration tasks including MYOB data entry, filing, customer file setup, mail, faxes, payments and email management.
- Supported sales activity by qualifying showroom and walk-in enquiries, organising designer appointments and following up warm leads.
- Prepared and updated Word documents, Excel spreadsheets and staff procedures.
Fashion Consultant
2 Years 1 Month- Assisted customers with product enquiries, styling needs, register sales, Myer One card applications and coordinating Fashion shows.
- Completed visual merchandising, promotional displays, stock checks, customer orders, held stock and stock replenishment.
- Supported sales promotions and concession offers during peak retail periods including stocktake, Easter and Christmas campaigns.
Education
- Personal Stylist
Qualification - Makeup Artistry
Diploma - Cosmeticians
Diploma - Cosmeticians and Beauty
Diploma - Nail Extension Course
- Effective Marketing
- Excel 7 for Windows
- Introduction to Microsoft Windows 3.1
Year 11 Certificate
Year 10 Certificate
Skills
Administration support
data entry
electronic filing and document management and training team members
Customer service
client enquiries
phone support and email communication
NDIS participant and provider support
onboarding and plan management administration
Sales support
new/warm leads
follow-ups
showroom website enquiries and relationship building closure of sales targets and KPI’s.
Scheduling
diary coordination
meeting coordination and inbox management
CRM and office systems including Salesforce
Outlook
Zoom
Teams
Outlook
Excel
Word
MYOB
Deputy and Livelink with more listed below
HR Recruitment administration
candidate communication
onboarding paperwork arranging interviews conducting the interviews completion procedures and reference checks. Assisting with policies and requirements and training.
Reliable
approachable
adaptable and able to work independently or as part of a team
Certification
- NDIS Orientation Module Certificate
- NDIS Worker Screening Check
- Police Check
- Working With Children Check
Interests
Spending time with family and friends
walking my dog
dancing and singing
Timeline
Relationships Consultant / Customer Support Consultant
Instacare
02.2024 - 07.2026Read More
Retail Credit NZ Administration Officer – Contract
Mercedes-Benz
05.2022 - 03.2023Read More
Scheduling / Administration / HR Administration
Simply Helping Loddon Mallee
03.2021 - 09.2021Read More
Receptionist / Showroom Consultant
Direct Kitchens
09.2019 - 10.2020Read More
Fashion Consultant
MYER
08.2016 - 09.2018Read More
Carmel College
Year 10 Certificate
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East Doncaster High School
Year 11 Certificate
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from Introduction to Microsoft Windows 3.1
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Aztec Computer Training
from Excel 7 for Windows
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from Effective Marketing
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Diploma from Nail Extension Course
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Diploma from Cosmeticians and Beauty
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Cosmetician Studio
Diploma from Cosmeticians
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Makeup Studio
Qualification from Makeup Artistry
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from Personal Stylist
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