Melanie Lord
Seven Hills
Summary
Honest, reliable and dedicated professional with extensive experience at Lone Star Rib House, excelling in customer service and strong multitasking. Proven ability to enhance guest satisfaction and promote repeat business through attentive service and accurate money handling. Committed to maintaining high standards and fostering team collaboration in fast-paced environments.
Great at delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.
Overview
7
7
years of professional experience
Work History
Waitress /Assistant Bartender
Lone Star Rib House
01.2020 - 02.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Closed out cash register and prepared cashier report at close of business.
- Opened store and prepared cash register.
- Maintained strict adherence to local alcohol laws regarding identification checks and responsible service practices for guest safety.
- Continuously improved personal skills through participation in training sessions, workshops, or industry events to stay current with beverage trends and enhance overall bar performance.
Cashier
Pendle Hill Meat Market
04.2016 - 01.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized shelves.
- Assisted customers with returns, refunds and resolving transaction issues.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
Education
High School Diploma -
Kamo High School
New Zealand09-1993
Skills
- Customer service
- Strong multitasking
- Team collaboration
- Attention to detail
- Service prioritization
- Accurate money handling
- Basic math
Timeline
Waitress /Assistant Bartender
Lone Star Rib House
01.2020 - 02.2023
Cashier
Pendle Hill Meat Market
04.2016 - 01.2019
High School Diploma -
Kamo High School
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