Melanie Loth

For the past year, I have been exploring the vast and beautiful landscapes of Australia with my motorhome and loyal dog Stormy .

Effective leadership that provides foundation for a successful business operation

• Fleet management, team development & engagement, training
• recruitment & on-boarding
• Crisis management during the pandemic
• Stock management
• Supplier relationship management
• Property management
• Sale vehicle refurbishing management
• Subcontractor management
• branch KPI strategy development & implementation across all departments
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded
• Achievements in this role:
• Winner of workplace health and safety award 2018 and 2019 and 2020 with a score of 98%
• high team retention & engagement, happy workplace with focus on work-life balance
• Leading my team through the Apollo/THL merger and overseeing the seamless transition of branches, fleet, and staff
• Consistently driven customer satisfaction to new heights, resulting in significant improvements in customer retention and loyalty
• Successfully leading the busiest and most remote RV depot in AU
• High team retention & engagement
• Happy workplace with focus on work-life balance
  

• Recommending potential products or services to management by collecting customer information and analyzing customer needs
• Allocating vehicles for upcoming rentals
• Opening and closing motorhome rental contracts including checking vehicles in and out
• Selling liability reduction options and ancillary products and services
• Processing of rental agreements, accident and damage reports
• Maintaining customer records by updating account information
• Quality check vehicles on a daily basis to make sure they meet Apollo standards.
• Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.

• Acknowledge all Guests on arrival or when entering our premises
• Always serve our guests in a friendly and efficient manner
• Vehicle demonstrations: Show and explain the use of the rental vehicle and all equipment in the living area to our guests
• Actively inform our guests about all ancillary sales items and strive to achieve branch ancillary sales and conversion targets
• Provide quotes and vehicle demonstrations to customers who enquire about a rental vehicle
• Make sure that all vehicles in the branch are clean and quality controlled.

• Opening and closing motorhome rental contracts including checking vehicles in and out
• Selling liability reduction options and ancillary products and services
• Processing of rental agreements
• Accident and damage reports
• Demonstrating functions of motorhomes and campervans
• Maintaining customer records by updating account information
• Quality check vehicles on a daily basis to make sure they meet Apollo standards.
• Built strong relationships with repeat guests, recognizing their preferences and anticipating their needs upon arrival.

• Taking responsibility for the business performance of the restaurant,
• Analyzing and planning restaurant sales levels and profitability
• Organizing marketing activities, such as promotional events and discount schemes
• Preparing reports at the end of the shift/week including staff control, food control as well as creating and executing plans for department sales profit and staff development
• Closed out cash register and prepared cashier report at close of business.
• Mentored and trained staff members to ensure exceptional customer service standards.

• Operational running of restaurant and bar & room service
• participating in the recruitment, selection, training and development of staff
• supervision and staff delegation of 7 staff on shift
• providing outstanding customer service and guest satisfaction as first priority at all times
• Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
• Trained employees in essential job functions.
• Mentored and supported junior staff members to apply best practices and follow procedures.