Summary
Overview
Work History
Education
Skills
References
Timeline
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MELANIE LUCAS

MELANIE LUCAS

GOLD COAST,QLD

Summary

Dynamic administrative operations professional with a robust background in customer service, developed at Arlu Innovations. Proven skills in front desk coordination and professional telephone reception, complemented by expertise in Xero Software. Achievements include enhancing administrative workflows and consistently improving client satisfaction rates. Career aspirations focus on leveraging these strengths to streamline operations further and elevate customer experiences.

Overview

9
9
years of professional experience

Work History

Administration Assistant

Arlu Innovations
Gold Coast, QLD
11.2023 - Current
  • Provided general clerical support as required by departmental needs.
  • Organized and maintained files, including electronic records.
  • Supported HR functions by preparing new hire packets and conducting onboarding activities.
  • Provided administrative support to management team.
  • Answered incoming calls in a professional manner.
  • Performed general clerical duties such as photocopying, faxing, mailing and scanning documents.
  • Processed incoming mail on a daily basis and responded to inquiries from internal and external customers in a timely manner.
  • Performed data entry tasks accurately within specified timeframes.

Receptionist

OMB Solicitors
Gold Coast, QLD
03.2016 - 12.2018
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Updated daily log book with information about visitors entering the premises.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Greeted visitors and provided them with assistance.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Scheduled appointments for clients, customers, and other visitors.

Education

Graduate Certificate - E-commerce

Google Digital Marketing & E-commerce
02-2025

Advanced Diploma - Share Trading & Investments

Wealth Within
Melbourne, VIC
10-2016

Diploma - Share Trading & Investments

Wealth Within
Melbourne, VIC
10-2014

Skills

  • Front Desk Coordination
  • Professional Telephone Reception
  • Administrative operations
  • Appointment Coordination
  • Accurate Data Entry
  • Customer service experience
  • Proficient in Managing Multiple Tasks
  • Xero Software Knowledge

References

References available upon request.

Timeline

Administration Assistant

Arlu Innovations
11.2023 - Current

Receptionist

OMB Solicitors
03.2016 - 12.2018

Graduate Certificate - E-commerce

Google Digital Marketing & E-commerce

Advanced Diploma - Share Trading & Investments

Wealth Within

Diploma - Share Trading & Investments

Wealth Within

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MELANIE LUCAS