Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Melanie Mallyon

Brinsmead ,QLD

Summary

Proven track record in enhancing customer satisfaction and sales at Cairns Tobacconist through exceptional service and product expertise. Adept at team collaboration and working independently, demonstrating a strong willingness to learn and adapt. Achieved significant improvements in cleanliness and operational efficiency at Agnes Waters Beachside Apartments, showcasing hard-working nature and strong customer service skills.

Overview

8
8
years of professional experience

Work History

Customer Service

Cairns Tobacconist
01.2023 - 12.2023
  • Increased sales by providing exceptional customer service and product knowledge.
  • Managed daily operations for better customer service and increased revenue.
  • Maintained excellent customer service and positive attitude.
  • Opening & closing of store
  • Handling cash incl. filling up ATM
  • Ordering of stock
  • Unpacking deliveries & rotation of stock
  • Organising staff roster
  • Extensive knowledge of all stock incl. tobacco/cigarettes, vapes etc..


Cleaning Supervisor

Agnes Waters Beachside Apartments
03.2018 - 10.2018
  • Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
  • Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
  • Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
  • Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Cleaning of dormitories (1 x male 1x female & 1 mixed) , hotel rooms (8) & apartments (14 x 1 & 2 bedrooms)
  • Duties incl. supervision of other cleaning staff, all aspects of cleaning ( beds baths kitchens floors windows etc)
  • Making sure all rooms are up to standard at days end

Customer Service

Station Stop Cafe
02.2016 - 12.2017
  • Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
  • Maintained a clean and sanitary workspace, adhering to strict health and safety standards for optimal work conditions.
  • Organized and re-stocked various stations and self-service items.
  • Made food according to standard recipes with requested changes for customer satisfaction
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Guaranteed customer satisfaction by quickly delivering orders.
  • Opening & closing of cafe
  • Taking orders & service
  • Handling of cash
  • Refilling drink & dessert fridges
  • Ordering & rotation of stock
  • Cleaning of kitchen area & Cafe eating areas

Food Service Worker

Showgrounds Fish & Chips
07.2019 - 12.2019
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Portioned and wrapped food to place directly on plates for service to patrons.

Housekeeping Room Attendant

Double Tree by Hilton
04.2023 - 10.2023
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.

Education

Year 10 -

Scoresby Secondary College
Scoresby, VIC

VCE Equivalent -

Tafe Victoria
Phillip Island, VIC

Skills

  • Customer service and assistance
  • Strong customer service & understanding
  • Hard-working
  • Work well unsupervised & as part of a team
  • Willingness to learn new skills

Timeline

Housekeeping Room Attendant

Double Tree by Hilton
04.2023 - 10.2023

Customer Service

Cairns Tobacconist
01.2023 - 12.2023

Food Service Worker

Showgrounds Fish & Chips
07.2019 - 12.2019

Cleaning Supervisor

Agnes Waters Beachside Apartments
03.2018 - 10.2018

Customer Service

Station Stop Cafe
02.2016 - 12.2017

Year 10 -

Scoresby Secondary College

VCE Equivalent -

Tafe Victoria

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Melanie Mallyon