Melanie Mann
Perth
Summary
Solid foundation in sales, adept at building strong client relationships and driving revenue growth. Proven track record of meeting sales targets and contributing to team success. Demonstrates effective communication and negotiation skills.
Experienced with team leadership, fostering environment of collaboration and efficiency.
Utilizes strong organizational skills to ensure smooth operations and high-quality customer service. Track record of effective communication and conflict resolution, driving team success.
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Representative
Invictus United
07.2023 - Current
- Working as a team as well as autonomously
- Coaching and empowering other employees to achieve greater success for the company
- Conducting face to face sales with enthusiasm and professionalism
- Objection handling customers professionally and with confidence
- Selling business to business
Waitstaff and Bartender
Sarbas Restaurant
04.2023 - 07.2023
- Greeting and seating customers
- Providing excellent table service to customers
- Some bar duties
- Barista experience
Team Leader
Daydream Island Resort
06.2022 - 03.2023
- Responsible for ensuring service runs smoothly and efficiently
- Dealing with any staff or customer complaints
- Responsible for the creation and execution of cocktail menus across all bars and restaurants on the island
- Responsible for briefing and debriefing staff before and after service
- High problem-solving skills
- Responsible for the bar and cocktail training for staff, including bar training program
Bartender
Distill
05.2021 - 05.2022
- Extensive nightclub experience
- Extensive cocktail making and knowledge
- Extensive alcohol knowledge
- Opening and closing of nightclub and cocktail bar
Team Leader
48 Flavours
10.2021 - 04.2022
- Responsible for ensuring all daily tasks are complete
- Counting and finalising tills
- Managing a small team per shift
- Responsible for ice-cream cake orders, ensuring they're all done and up to date
Supervisor
Hudson's Coffee
05.2021 - 10.2021
- Counting tills
- Responsible for appropriate opening and closing of store
- Daily reporting and tracking of sales
- Managing other staff members
- Barista experience
Bartender
The Firm Gentlemen's Club
12.2020 - 05.2021
- Service of alcohol to patrons
- Exceptional professional service to customers
- Preparation of bottle services
- Handling large volumes of money (EFTPOS and cash)
- Professional customer service skills
- Cleaning and closing procedures of the club
- Alcohol and cocktail knowledge
- Bartending experience
- Use of H&L POS system
- Greeting customers at the door, processing door charges and promoting services provided by the venue
Barista
Café Lago
09.2020 - 12.2020
- Waitressing and food/beverage preparation
- Use of a POS system
- EFTPOS and cash handling
- Barista experience
Crew Member
McDonalds
09.2015 - 02.2020
- Teamwork/collaboration
- Customer service experience
- EFTPOS and cash handling
- Multi-tasking
- Hygiene and safe food handling practices
Education
High School Diploma -
Faith Lutheran College
Tanunda, SA11-2019
Certificate III - Fitness
Active Training
Adelaide, SA11-2019
Skills
- Customer service
- Customer relationship building
- Interpersonal communication skills
- Product and service knowledge
- Sales presentations
- Sales closing
- Objection handling
- Staff training
- Barista training
- Strong multitasking
- Patience and tolerance
- Outgoing personality
Certification
Responsible Service of Alcohol (2020)
Timeline
Sales Representative
Invictus United
07.2023 - Current
Waitstaff and Bartender
Sarbas Restaurant
04.2023 - 07.2023
Team Leader
Daydream Island Resort
06.2022 - 03.2023
Team Leader
48 Flavours
10.2021 - 04.2022
Bartender
Distill
05.2021 - 05.2022
Supervisor
Hudson's Coffee
05.2021 - 10.2021
Bartender
The Firm Gentlemen's Club
12.2020 - 05.2021
Barista
Café Lago
09.2020 - 12.2020
Crew Member
McDonalds
09.2015 - 02.2020
Responsible Service of Alcohol (2020)
High School Diploma -
Faith Lutheran College
Certificate III - Fitness
Active Training
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