Melanie Mareczky
Morwell,VIC
Summary
Adept at driving customer satisfaction, I leveraged complaint resolution and general inquiry skills at Simply Energy to enhance service quality. Fluent in Hungarian, my proficiency in gathering information and problem-solving significantly reduced downtime. My experience as a Cashier at IGA Dandenong further honed my cash handling and customer engagement abilities, contributing to a positive and efficient service environment.
Overview
6
6
years of professional experience
Work History
Call Center Representative
Simply Energy
Melbourne, VIC
09.2016 - 03.2017
- Attended regular training sessions on updates and changes within the industry or organization.
- Provided top quality control and eliminated downtime to maximize revenue.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Navigated through computer systems to review information and respond appropriately to callers.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained accurate records of customer interactions for future reference.
- Updated customer accounts, addresses and contact information within call management databases.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated system with order specifics and customer details, preferences, and billing information.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Collected deposits or payments and arranged for billing.
- Maintained high levels of professionalism while interacting with customers via phone or email.
Cashier
IGA Dandenong
Dandenong, Vic
01.2011 - 01.2014
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Helped customers find specific products, answered questions, and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Education
High School Diploma -
Dandenong High School
Dandenong, VIC07-2011
Skills
- Proficient in Sales Closure
- Account updating
- Complaint resolution
- Gathering information
- Customer service
- Cash handling
- FLUENT IN HUNGARIAN
- Inbound phone calls
- Problem-solving skills
Timeline
Call Center Representative
Simply Energy
09.2016 - 03.2017
Cashier
IGA Dandenong
01.2011 - 01.2014
High School Diploma -
Dandenong High School
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