Melanie Marshall
Saint Clair NSW
Summary
Experienced Bank Teller and Office Administrator with a strong background in customer service, cash counting and administrative tasks. Skilled in communication, teamwork, active listening, and time management. Proven ability to work under pressure and effectively manage multiple tasks. Proficient in computer skills and demonstrated leadership qualities. Accomplished in providing exceptional service and building relationships with customers. Seeking a position that would provide me with opportunities to learn more and enhance my professional skills. I am offering my 100% flexibility and commitment, I am wanting a position that utilises my 10 years of experience in customer service and cash handling and a job that I would be passionate about.
Overview
10
10
years of professional experience
Work History
Bank Teller
St George Bank
01.2008 - 12.2011
- Provided excellent customer service by assisting customers with their banking needs and inquiries
- Processed various financial transactions accurately and efficiently
- Maintained a high level of accuracy and attention to detail when handling cash and sensitive customer information
- Identified and addressed customer concerns or issues, ensuring their satisfaction
- Collaborated with team members to achieve branch targets and deliver a positive banking experience
- Investigate cash & account discrepancies
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Utilize computerised banking applications
- Attend to irate customer, establish rapport and seek amicable solutions to problems whilst restoring harmonious relations
- Explain advise & promote bank products to customers
- Ensure adherence to OH&S Legislation, Policies, Practices and Procedures
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
Office Administration
Woolworth's
01.2002 - 11.2007
- Provided administrative support to the office team, including data entry, filing, and document management
- Count and balance all floats and account for all cash at end of each day
- Correctly documenting & reconciling any cash discrepancy
- Accurately and efficiently completing all daily task & paperwork while adhering to company policies and procedures
- Distribute and collection of cash before and after shifts
- Perform regular pick ups an change orders throughout the day when required
- Confidently handling large quantities of cash
- Following all guidelines & policies set out by the company
- Count and balance safe
- Managed incoming and outgoing correspondence, ensuring timely and accurate communication
- Collaborated with team members to complete tasks and projects in a timely manner
- Contributed to the overall efficiency and organization of the office
- Supervision of staff
Education
Certificate lll in Financial Services -
St George Bank
Certificate ll Computer Applications for Office -
Narimba TAFE
10.2006
Year 12 -
Bidwill High School
12.1993
Higher School Certificate -
Bidwill High School
12.1993
Skills
- Customer Service
- Administrative Tasks
- Communication
- Money Handling
- Deposit and withdrawal management
- Cash counting
- Banking Software Familiarity
- Transaction Processing
- Strong numeracy skills
- Attention to detail
- Sales and Cross-Selling
- Data Entry Efficiency
- Computer Skills
- Teamwork
- Time Management
- Ability to Multitask
- Fast Learner
- Ability to Work Under Pressure
Details
St Clair NSW, Australia, 0410476331, melkbc4ever@gmail.com
References
References available upon request
Timeline
Bank Teller
St George Bank
01.2008 - 12.2011
Office Administration
Woolworth's
01.2002 - 11.2007
Certificate lll in Financial Services -
St George Bank
Certificate ll Computer Applications for Office -
Narimba TAFE
Year 12 -
Bidwill High School
Higher School Certificate -
Bidwill High School