Summary
With a diverse and successful career spanning over 28 years in real estate, medical sales, and specialist practice management, I bring a rare combination of commercial acumen, compassionate service, and relationship-driven results. My career has been defined by my ability to connect with people, build trust, and deliver exceptional outcomes—whether guiding clients through property transactions, supporting patients in a specialist medical setting, or driving business growth through strategic sales initiatives. I am now seeking to align my professional experience with my personal values in a retirement sales role, where I can help people navigate one of life's most meaningful transitions. Dedicated, ethical, and motivated by purpose, I offer a well-rounded skill set and a genuine passion for making a positive impact.
Overview
30
30
years of professional experience
Work History
Real Estate Agent
Cutcliffe Properties
06.2022 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Hosted open houses and private showings to showcase properties effectively, ultimately securing offers from interested parties.
- Coordinated inspections, appraisals, repairs, and other steps in the transaction process as required by buyer or seller needs for smooth closings.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Communicated with clients to understand property needs and preferences.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Advised clients on market conditions and property value for informed decision-making.
- Negotiated favourable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
Practice Manager
Sydney Norwest Surgical Services
01.2018 - 05.2022
- Setting up a new practice from inception; creating and implementing workplace policies and procedures, application for Doctors Medicare provider numbers, arrangements with health funds, set up of IT and software system, office fit out, liaising with hospital and professional service providers, ordering medical and office supplies
- Managing Allied health and secretarial staff including three administration staff, Psychologist, Dietitians, Personal Trainers.
- Managing 8 staff in total.
- Managing the renting of the practice rooms to other specialists' surgeons
- Patient scheduling, billing and Medicare claims
- Patient enquiries
- Booking patients for surgery
- Managing general day to day running of the office
- Marketing and staff recruitment
- Dictation and liaising with referring Doctors
- Accounts
Receptionist & Secretary
HSS Orthopaedics
01.2017 - 03.2018
- Front Desk duties, including attending to phones, meeting and greeting patients and visitors
- Preparing of paperwork required for patients
- Data Entry
- Basic Accounts functions
- Liaising with Doctors, secretaries and other staff regarding patient requirements
Administration / Hospital Admissions
Hospital for Specialist Surgery
01.2015 - 03.2018
- Admitting patients into the hospital for surgery
- Conduct Health Fund checks to ensure they are eligible for their surgery
- Data Entry patients' admissions papers
- Liaising with Doctors secretaries regarding patient surgery
- Front Desk of the Hospital, meeting and greeting Doctors, patients and visitors
- Preparing of all hospital paperwork required for a patients stay within the hospital
Cosmetic Consultant
Dr Jake Lim Plastic Surgeon
01.2011 - 01.2013
- Patient Pre and Post Operative instructions
- Patient quotation for surgery
- Selling of Rational Skincare Product
- Booking surgeries and follow-up appointments
- Office Administration
- Marketing
Medical Reception
Hand Injury Centre
01.2008
- Telephone attendant for Hotline/Receptionist
- Taking emergency calls for hand injuries
- Liaising with patients, employers, Hand Specialists & Hospitals
- Booking surgeries and follow up appointments with doctors & patients
- Diary management, data creation and management, preparation of weekly reports
Orthopaedic Product Specialist / Northern NSW Sales Representative
Medical & Optical
01.2003 - 01.2006
- Managing all accounts, Orthopaedic Surgeons and Hospitals within Northern NSW
- Increasing sales of Orthopaedic prosthesis and meeting all sales targets set
- Training staff members in Orthopaedic product knowledge and sales techniques
- Attending in operating theatres giving assistance to Doctors and Nurses in relation to inserting our Orthopaedic prosthesis
- Product management of Foot and Ankle Products
- Achievements include but not limited to; Awarded Salesperson of the year, always achieving above and beyond all sales targets
Sales Assistant
Australand Holdings Pty Ltd
01.2002 - 01.2003
- Direct selling to clients including provision of comprehensive information in regards to House and Land packages and associated products and services
- Preparation of preliminary house plans and quotations
- Customer service and administrative duties
- Staff training, evaluation and management of display office
Marketing Coordinator/ Product Manager
Environmental Recovery Services
01.2001 - 01.2003
- Core functions included marketing of existing and new products and services, nationally and internationally
- Corporate proposals and tenders composed, coordinated and presented to large corporations
- Editor of quarterly internal magazine
- Business analysis, brand design implementation and management
Marketing Assistant
Century 21 Carroll & Partners
01.2001
- All advertising including adverts, editorials and development and maintenance of website
- Liaising and assisting Sales Representatives with property appraisals and portfolios
- Appointments with prospective purchasers for property inspections
- Assistance with preparation and implementation of property auctions
- Real Estate licence
Sales Assistant
Australand Holdings Pty Ltd
01.1995 - 01.2000
- See above for details
Education
Bachelor of Commerce - Marketing Major
01.1999
Higher School Certificate - undefined
01.1995
Skills
- Client Services
- Client Base Retention
- Client assessments
- Exceptional interpersonal and communication skills
- Strong ability to build trust and long-term client relationships
- Empathetic, client-focused approach to service
- High emotional intelligence and active listening
- Proven ability to connect with people from all walks of life
- Motivated by helping others through important life transitions
- Integrity-driven and committed to ethical practice
- Skilled in property presentation and guided tours
- Lead generation and conversion expertise
- Strategic sales planning and pipeline management
- Negotiation and closing skills across complex sales cycles
- CRM/database management and detailed record keeping
- Sales event planning and execution (open homes, community engagement)
- Consistent track record of exceeding sales targets
- Medical practice setup and operational management
- Appointment scheduling and patient liaison experience
- Understanding of healthcare compliance and confidentiality
- Coordination of clinical and administrative workflows
- Stakeholder engagement across healthcare and business sectors
- Adaptable, self-motivated, and proactive with a strong work ethic
Qualifications
Certificate IV in Real Estate Practice, Under The Hammer, 2023
Certificate of Registration in Real Estate, Under The Hammer, 2022
Timeline
Real Estate Agent - Cutcliffe Properties
06.2022 - Current
Practice Manager - Sydney Norwest Surgical Services
01.2018 - 05.2022
Receptionist & Secretary - HSS Orthopaedics
01.2017 - 03.2018
Administration / Hospital Admissions - Hospital for Specialist Surgery
01.2015 - 03.2018
Cosmetic Consultant - Dr Jake Lim Plastic Surgeon
01.2011 - 01.2013
Medical Reception - Hand Injury Centre
01.2008
Orthopaedic Product Specialist / Northern NSW Sales Representative - Medical & Optical
01.2003 - 01.2006
Sales Assistant - Australand Holdings Pty Ltd
01.2002 - 01.2003
Marketing Coordinator/ Product Manager - Environmental Recovery Services
01.2001 - 01.2003
Marketing Assistant - Century 21 Carroll & Partners
01.2001
Sales Assistant - Australand Holdings Pty Ltd
01.1995 - 01.2000
Marian College - Higher School Certificate,
University of Western Sydney - Bachelor of Commerce, Marketing Major
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