Melanie McDonnell
Townsville,QLD
Summary
High-energy Assistant Grocery Manager with solid background in retail environments and specialty experience in grocery management. Proficient in organizing and minimizing shrinkage of perishable goods. Skillful delegator and organizational problem-solver. Detail-oriented Grocery Manager with knowledge to oversee proper staffing and volume activity standards. Highly trained professional with passion for meeting and engaging customers and mentoring team members. Proven success in hard turnarounds of underperforming locations.
Overview
15
15
years of professional experience
Work History
Assistant Grocery Manager
Woolworths Supermarket
08.2022 - Current
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Performed key tasks to promote inviting grocery store appearance.
- Orchestrated performance-oriented environment by closely supporting team members.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Planogram organisation and implementation with client companies.
Grocery Team Member
Woolworths Supermarket
01.2021 - 08.2022
- Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers with purchases by providing knowledgeable recommendations and suggestions, educating customers on standard preparation and food pairing.
- Retrieved items for customers and verified prices.
- Planogram Co-Ordination and execution.
Store Services Compliance Officer
Woolworths Supermarket
11.2020 - 01.2021
- Completed incident reports and activity logs for accurate, current records.
- Conducted daily store walk-throughs to identify potential security risks.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
- Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
- Developed strong rapport with customers and created positive impression of business.
Store Services Assistant
Woolworths Supermarket
02.2019 - 11.2020
- Operated POS system to process payments and provide receipts.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Front End Supervisor
Woolworths Supermarket
07.2010 - 02.2019
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in 14 checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Store Services Assistant
Woolworths Supermarket
08.2008 - 07.2010
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Performed key tasks to promote inviting grocery store appearance.
- Orchestrated performance-oriented environment by closely supporting team members.
Education
Hairdressing
TAFE Queensland
Brisbane, QLD12.1994
Skills
- Issue and Conflict Resolution
- Assignment Schedules
- Professional Relationships
- Customer Needs Assessments
- Compliance Requirements
- Inventory Merchandising
- Thorough Knowledge of Product
- Customer Service and Assistance
- Promotion Implementation
- Visual Merchandising
Timeline
Assistant Grocery Manager
Woolworths Supermarket
08.2022 - Current
Grocery Team Member
Woolworths Supermarket
01.2021 - 08.2022
Store Services Compliance Officer
Woolworths Supermarket
11.2020 - 01.2021
Store Services Assistant
Woolworths Supermarket
02.2019 - 11.2020
Front End Supervisor
Woolworths Supermarket
07.2010 - 02.2019
Store Services Assistant
Woolworths Supermarket
08.2008 - 07.2010
Hairdressing
TAFE Queensland
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