Melanie McFarlane
Springwood,QLD
Summary
Ability to inspire and motivate others to achieve goals, while meeting strategic objectives and operational demands. Known for personable and compassionate demeanor with detailed oriented work ethic.
Overview
24
24
years of professional experience
Work History
Family Dispute Resolution Practitioner
Family Relationship Centre Upper Mount Gravatt
Upper Mount Gravatt, QLD
07.2012 - Current
- Delivery of mediation services to clients
- Screening and assessment of clients for mediation
- Assisted clients to resolve conflict and improve communication
- supported client to negotiate using a 'Child Focused Lens'
- Provided appropriate referrals to vulnerable clients
- Provided support to linguistically and culturally diverse clients
- Conducted risk assessments where appropriate
Acting Team Leader
Family Relationship Centre
Upper Mount Gravatt, QLD
11.2023 - 01.2024
- Oversee and coordinate daily activities os service delivery staff
- Ensure adherence of organisational polices and procedures
- Delivery of HR functions
- Implantation of Regional Operational plan
- Identifying areas of underperformance requiring improvement
FDRP/ TDRS Coordinator
Telephone Dispute Resolution Service -Relationships Australia QLD
Eight Mile Plains, QLD
07.2009 - 07.2012
- Family Dispute Resolution service delivery by telephone
- Support and Guidance to service delivery staff
Administration Officer
Telephone Dispute Resolution Service -Relationships Australia QLD
Right Mile Plains, QLD
01.2009 - 07.2009
Telephone Information Referral Officer
Relationships Australia QLD
Eight Mile Plains , QLD
11.2008 - 01.2009
Human Resource Manager (Trainee)
KPMG
Auckland , New Zealand
11.1999 - 05.2000
- Management of recruitment and selection process
- Training and development of staff
- Develop and implement HR strategies
- Assessment of training needs
- Ensuring legal compliance with rules and regulations
- Development of employees retention strategies
- facilitate performable reviews
Organisational Psychologist (Trainee)
Ferris Consulting
Auckland , New Zealand
2001 - 2001
career break -relocation to Australia, raising children
Education
Graduate Diploma in Family Dispute Resolution - Family Dispute Resolution
Relationships Australia, SA (RASA)
South Australia07-2009
Post Graduate Diploma in Business -
University of Auckland
Auckland, New Zealand 11-2001
Bachelor of Social Science (First Class Honours)) - Psychology
University of Waikato
10-2000
Post Graduate Diploma in Applied Psychology - Industrial And Organisational Psychology
University of Waikato
Hamilton, New Zealand10-2000
Te Tima Tanga Hou Diploma in Maori -
University of Waikato
Hamilton, New Zealand 10-1993
Skills
- Time Management
- Negotiation
- Strategic thinking
- Communication -Oral and Witten (Advanced)
- Conflict Resolution
- Team Building
- Problem Solving
Referee
Traci Baldwin -Clinical Supervisor
Relationships Australia QLD
TEL: 0402 703 249
tbaldwin@raq.org.au
Telephone
Timeline
Acting Team Leader
Family Relationship Centre
11.2023 - 01.2024
Family Dispute Resolution Practitioner
Family Relationship Centre Upper Mount Gravatt
07.2012 - Current
FDRP/ TDRS Coordinator
Telephone Dispute Resolution Service -Relationships Australia QLD
07.2009 - 07.2012
Administration Officer
Telephone Dispute Resolution Service -Relationships Australia QLD
01.2009 - 07.2009
Telephone Information Referral Officer
Relationships Australia QLD
11.2008 - 01.2009
Human Resource Manager (Trainee)
KPMG
11.1999 - 05.2000
Organisational Psychologist (Trainee)
Ferris Consulting
2001 - 2001
Graduate Diploma in Family Dispute Resolution - Family Dispute Resolution
Relationships Australia, SA (RASA)
Post Graduate Diploma in Business -
University of Auckland
Bachelor of Social Science (First Class Honours)) - Psychology
University of Waikato
Post Graduate Diploma in Applied Psychology - Industrial And Organisational Psychology
University of Waikato
Te Tima Tanga Hou Diploma in Maori -
University of Waikato
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