Melanie McGee

Chronic disease management receptionist

- Managed front desk operations, including patient registrations, appointments, and billing

- Coordinated telehealth setup across various platforms throughout Australia for a busy practice, ensuring efficient scheduling and minimal delays

- Provided exceptional patient care and support, demonstrating a kind and friendly nature

- Worked closely with healthcare professionals to facilitate chronic disease management, including data entry, reporting, and patient education

- Demonstrated loyalty and dedication to the practice, with a strong commitment to delivering high-quality customer service

• Used computer programs and registration systems to schedule patients for routine and complex procedures
• Completed clerical duties and tasks for clinic administration
• Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
• Implemented effective triaging techniques during busy periods, prioritizing urgent cases while maintaining excellent care standards for all patients
• Boosted clinic efficiency by maintaining organized patient records and coordinating with the medical team for timely update.
• Coordinated referrals efficiently by liaising with specialists'' offices and obtaining necessary documentation in a timely manner.
• Enhanced patient experience by implementing efficient appointment scheduling and managing high-volume phone calls.
• Managed front office operations effectively during peak hours, maintaining a professional environment for both staff and patients.
• Developed strong relationships with patients and families, fostering trust and enhancing overall experience at the clinic.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Helped patients complete necessary medical forms and documentation.
• Managed multi-line phone system and pleasantly greeted patients
• Organized paperwork such as charts and reports for office and patient needs.
• Transcribed phone messages and relayed to appropriate personnel.
• Supported office staff and operational requirements with administrative tasks.
• Invoiced patients accurately in line with charging guidelines.
• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
• Performed various administrative tasks by filing, copying and faxing documents.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Greeted visitors and initiated triage processes for clients to streamline patient flow.

Medical Assistant

- Previous experience as a medical assistant, with skills in pre-employment medicals, drug screening, bloods, ECG, spirometry, and clinical sterilization procedures

- Strong communication and organizational skills, with a commitment to providing excellent patient care

- Preparation of involved medical information required for employment in various area's

- Responsible for all billing and supply of all medical information relating to Pre-employment medicals

- Performed clinical sterilization procedures, including cleaning and disinfecting equipment

- Prepared patient files and reports, and maintained accurate records

- Pre-employment medicals and drug screening

- Bloods, ECG, and spirometry

- Clinical sterilization procedures