Melanie McHugh
Stirling North,SA
Summary
Dynamic Store Manager with extensive experience at Woolworths Supermarket, excelling in operational efficiency and team leadership. Proven track record in inventory management and strategic planning, driving sales growth while fostering a customer-centric environment. Committed to community engagement and talent development, ensuring a diverse and inclusive workplace.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Store Manager
Woolworths Supermarket
Port Augusta, SA
03.1994 - Current
- Direct daily operations to maximise store performance and enhance customer satisfaction.
- Oversee inventory management to ensure precise stock availability and reduce shrinkage.
- Direct and mentor team members to elevate service quality and optimize operational efficiency.
- Cultivate an environment dedicated to exceptional customer experiences both in-store and online.
- Design and implement efficient roster and succession planning strategies.
- Execute merchandising strategies to enhance product visibility and drive sales growth.
- Implement robust controls to mitigate risks associated with loss, injury, brand damage, and environmental impact.
- Ensure adherence to all responsibilities within the safety and health management system.
- Evaluate performance of assistant store managers, department managers, and team members against key metrics and operational standards.
- Assist in community engagement by participating in local events. Supported local groups through sponsorship initiatives. Collaborated with community members to foster relationships.
- Assist in recruitment processes by coordinating onboarding activities. Support new hires during induction training to facilitate smooth transitions. Aid teams in understanding company policies and procedures.
- Oversee performance management of team conduct investigations and deliver outcomes.
- Spearheaded store transformation initiatives, fostering a culture of diversity and inclusion.
- Resolve customer complaints promptly and professionally to enhance client satisfaction.
- Supervise employees in a fast-paced environment through proactive communication and constructive feedback.
- Oversee financial management of store operations, including budget planning, expense tracking, and precise record-keeping.
Education
Certificate in Retail - Retail And Business
Skills
Store operations
Team leadership, training and coaching
Inventory management and store merchandising
Cash management
Recruitment and hiring
Goals and performance
Employee scheduling
Documentation and reporting
Operational efficiency and maximising profitability
Loss prevention procedures
Strategic planning
Community involvement
Program implementation
Customer relations
Accomplishments
Awarded Store Manager of the Year in 2024 for South Australia
Awarded an Australian Day Award in 2022 for Inspiring South Australian Women
Certification
First Aid Certificate
Mental Health First Aid Certificate
Certification in Food Safety
Timeline
Store Manager - Woolworths Supermarket
03.1994 - Current
Adelaide Tafe - Certificate in Retail, Retail And Business