Summary
Overview
Work History
Education
Skills
Certificatesandtraining
References
Timeline
Hi, I’m

Melanie Memery

Berwick,Australia
Melanie Memery

Summary

Experienced professional with a strong background in construction related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimising performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organisational success.

Overview

22
years of professional experience

Work History

Grove Group

Contract Administrator
05.2023 - 07.2024

Job overview


  • Managed negotiation and approval of supplier, distributor and state and federal agency agreements.
  • Strengthened documentation traceability, developing organizational systems for contracts, records, reports and agendas.
  • Interpreted contracts and ensured that parties were compliant with their contractual obligations.
  • Collaborated with other departments to ensure that all stakeholders are informed about changes made to existing contracts.
  • Assisted in the development of new contract templates based on company policies and procedures.
  • Created reports and models based on contract requirements to predict profitability and gross margin.
  • Liaised with leadership team to review and approve contract terms and conditions.
  • Maintained contract management systems to ensure accuracy of all contractual data.
  • Reviewed vendor invoices for accuracy prior to payment processing.
  • Provided updates on status of contract processes to upper management and other important personnel.
  • Stayed abreast of relevant industry rules and regulations to keep organization compliant.
  • Reviewed and negotiated contracts for clients, ensuring compliance with applicable laws.
  • Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
  • Advised senior management regarding complex contractual issues.
  • Identified contract changes potentially occurring during agreement's lifecycle.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Identified needs of customers promptly and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Mazzei

Project Manager
06.2022 - 04.2023

Job overview

  • Maintained records of all documents related to each project including specifications, change orders, invoices.
  • Created project status presentations for delivery to customers or project personnel.
  • Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
  • Built and established strong partnerships with teams, vendors and contractors.
  • Focused on project monitoring and management by developing forecasts and tracking expenses.
  • Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
  • Identified project needs by reviewing project objectives and schedules.
  • Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
  • Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
  • Conducted periodic inspections of job sites for quality and progress.
  • Created and implemented processes to ensure successful completion of projects.
  • Advised other departments on best practices related to managing large-scale projects.
  • Implemented effective communication protocols between internal teams working on different aspects of a given project.
  • Coordinated resources across multiple departments and teams as needed for successful completion of projects.
  • Drafted project construction schedule and updated as job progressed.
  • Submitted project deliverables to clients, consistently adhering to quality standards.
  • Negotiated with project stakeholders or suppliers to obtain resources or materials.
  • Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
  • Provided guidance to team members regarding tasks assigned to them.
  • Submitted budget estimates, progress reports and cost tracking reports.
  • Generated and tracked change orders and other contractual modifications affecting budget and schedule.
  • Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
  • Prepared cost estimates for projects of varying sizes.
  • Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
  • Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
  • Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
  • Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
  • Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
  • Facilitated resolution of conflicts between team members when necessary.
  • Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
  • Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
  • Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
  • Managed multiple projects with competing deadlines simultaneously.
  • Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
  • Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
  • Led meetings with internal team members, consultants and contractors.
  • Drafted reports summarizing progress made on projects for review by executive leadership team.
  • Modified project plans when needed to better align with organizational objectives.
  • Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
  • Produced thorough, accurate and timely reports of project activities.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked with cross-functional teams to achieve goals.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Recognized by management for providing exceptional customer service.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Worked effectively in team environments to make the workplace more productive.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed routine maintenance and repair.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Achieved cost-savings by developing functional solutions to problems.

Everyone Homes a division of Metricon
Mt Waverley , VIC

Planning & Permits Team Leader
04.2020 - 06.2022

Job overview

  • Established clear team goals aligned with company objectives, tracking progress regularly.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Allocated resources effectively to ensure project completion within deadlines and budget.
  • Fostered a culture of continuous improvement, encouraging innovation and efficiency.
  • Delegated daily tasks to team members to optimize group productivity.
  • Maintained open lines of communication with senior management, reporting team progress and challenges.
  • Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Organized client meetings to provide project updates.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Ensured compliance with legal and regulatory requirements in all team activities.
  • Motivated team members through recognition programs and performance-based incentives.
  • Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
  • Ensured compliance with all safety regulations in the workplace.
  • Conducted regular performance reviews to assess individual team member progress.
  • Facilitated team meetings to discuss targets, strategies, and address any issues.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Analyzed key performance indicators to identify effective strategies.
  • Maintained positive working relationship with fellow staff and management.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Oversaw training and development programs to enhance team skills and knowledge.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.
  • Established clear expectations for employees, providing guidance when needed.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Implemented strategic plans to enhance team performance and productivity.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Led a team of 6 individuals in achieving quarterly sales targets, exceeding goals.
  • Established understand of interstate guidelines and building regulations (SA, NSW, QLD)
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Coordinated daily operations, ensuring team adherence to company policies and procedures.
  • Managed conflict resolution within the team to maintain a positive work environment.
  • Facilitated training sessions for new employees on company policies and procedures.
  • Championed the adoption of new technologies to improve team productivity and service delivery.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Collaborated with other departments to ensure alignment of goals across teams.
  • Identified needs of customers promptly and efficiently.
  • Monitored team workload to prevent burnout and ensure equitable task distribution.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Worked effectively in team environments to make the workplace more productive.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked with cross-functional teams to achieve goals.

Taylors

Design Guidelines Manager
10.2015 - 04.2020

Job overview

  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Established and monitored KPIs to evaluate performance and identify areas for improvement.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Created and managed budgets for travel, training, and team-building activities.
  • Streamlined communication channels, improving information flow and decision-making speed.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Managed risk by developing and implementing effective risk management strategies.
  • Managed annual budgeting and forecasting, optimizing resource allocation.
  • Analyzed market trends and competitor activity to inform business strategy.
  • Oversaw marketing initiatives, increasing brand awareness and sales.
  • Ensured compliance with regulatory requirements and industry standards.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Recruited and hired qualified candidates to fill open positions.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Coordinated cross-departmental projects to ensure timely and successful completion.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Developed and implemented strategic plans to achieve company objectives.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Provided leadership during times of organizational change or crisis situations.
  • Analyzed business performance data and forecasted business results for upper management.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Assigned work and monitored performance of project personnel.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Implemented process improvements, resultingin an increase in operational efficiency.
  • Conducted performance reviews for team members.
  • Produced thorough, accurate and timely reports of project activities.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Led a team of 5 employees, ensuring high productivity and excellent customer service.
  • Monitored staff performance and addressed issues.
  • Delegated work to staff, setting priorities and goals.
  • Negotiated contracts and agreements with vendors and suppliers to reduce costs.
  • Enhanced team morale and retention through recognition programs and career development opportunities.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Established processes to ensure efficient workflow throughout the organization.
  • Implemented quality control measures to uphold company standards.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Directed recruitment, hiring, and training of new staff members.
  • Ensured compliance with industry regulations and company policies.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Worked effectively in team environments to make the workplace more productive.
  • Worked with cross-functional teams to achieve goals.
  • Updated and maintained databases with current information.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Taylors

Design Guidelines Administrator
05.2013 - 10.2015

Job overview

  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Served as the primary point of contact for external stakeholders, including clients and partners.
  • Answered incoming calls and responded to customer inquiries.
  • Developed spreadsheets to track project progress, budgets and other related data.
  • Responded promptly to customer complaints in a professional manner.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Supported departmental activities by providing clerical assistance.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Monitored emails, sorted mail and distributed correspondence accordingly.
  • Designed forms and templates to streamline workflow processes within organization.
  • Provided general administrative support to staff members.
  • Handled correspondence, including drafting emails, memos, and reports for senior management.
  • Ensured that all paperwork was completed accurately before submission deadlines.
  • Assisted in the development of new administrative systems, procedures and policies.

Metricon Homes

Permit Coordinator
05.2002 - 12.2012

Job overview

  • Customer Service
  • Liaise with Building Surveyors, Councils, Water Boards, Developers to obtain relevant approvals
  • Review architectural drawings against property information, soil reports, feature surveys, contracts of sale, plans of subdivisions, restrictions, section 173 agreements, planning permits, MCP's
  • Review architectural plans against Building Regulations including Rescode
  • Applications to councils and water boards for report and consent, build over easements, town planning, property information
  • Issued protection notices for building works on or close to the boundary and retaining walls
  • Applications for PIC, home warranty insurance
  • Knowledgeable in reading soil reports feature surveys, property information, engineering
  • Provided administrative support to permit coordinators and other personnel.
  • Responded promptly to inquiries from customers regarding permit status or general questions about permitting processes.
  • Collaborated with departmental staff members on projects related to permitting processes.
  • Updated municipal codes and city charter documents.
  • Advised project teams on all relevant aspects of the application process including timelines, costs, materials.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Recognized by management for providing exceptional customer service.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked with cross-functional teams to achieve goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Education

Construction Management

Diploma
11-2022

University Overview

Project Management

Diploma
11-2022

University Overview

Leadership Skills and Management

Diploma
11-2022

University Overview

Building Construction

Diploma
11-2004

University Overview

Business Office Administration

Certificate 4
11-2001

University Overview

12 month traineeship

Skills

  • Leadership
  • Time Management
  • Attention to Detail
  • Delegation
  • Communication
  • Team Collaboration
  • Relationship Building
  • Customer Service
  • Sales Management
  • Portfolio Management
  • Microsoft Applications
  • Business Craft
  • Mavenlink
  • Click Homes
  • Pronto
  • Presentations
  • Contract performance monitoring
  • Confidential records
  • Compliance enforcement
  • Staff training
  • Budget planning
  • Verbal and written communication
  • Relationships and rapport
  • Interpersonal and written communication
  • Telephone etiquette
  • Dispute resolution
  • Professional relationship building
  • Document control

Certificatesandtraining

Certificatesandtraining
  • Certificate 4 in Business Administration
  • Responsible Service of Alcohol - RSA
  • Front Desk Superstar
  • Energy Rater - 5 Stars
  • HIA Contract Knowledge Training
  • Diploma in Building Construction
  • Diploma in Construction Management
  • Diploma in Project Management
  • Diploma in leadership Skills and Management

References

References
  • Ansyl Arendze, Former Operations Manager Everyone Homes, 0412 089 715
  • Nick Hooper, Director Taylor’s 0413 702 956

Timeline

Contract Administrator
Grove Group
05.2023 - 07.2024
Project Manager
Mazzei
06.2022 - 04.2023
Planning & Permits Team Leader
Everyone Homes a division of Metricon
04.2020 - 06.2022
Design Guidelines Manager
Taylors
10.2015 - 04.2020
Design Guidelines Administrator
Taylors
05.2013 - 10.2015
Permit Coordinator
Metricon Homes
05.2002 - 12.2012
Construction Management
Diploma
Project Management
Diploma
Leadership Skills and Management
Diploma
Building Construction
Diploma
Business Office Administration
Certificate 4

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Melanie Memery