Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melanie Morris

Clarkson,WA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I enjoy working in a fast-paced environment and I have a personal drive to excel in all tasks I undertake in a team environment or myself.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Call Centre Customer Service Representative

Synergy
07.2022 - Current
  • Maintained up-to-date knowledge of product and service changes.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers on company systems, form completion, and access to services.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Approved and terminated customer contracts upon request.
  • Educated customers about billing, payment processing and support policies and procedures.

Customer Service Representative

Big W
11.2021 - 06.2022
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Trained new personnel regarding company operations, policies and services.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Responded to customer requests for products, services, and company information.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Business Energy Advisor

Synergy
01.2024 - Current
  • Assisted clients in reducing energy consumption through the implementation of energy-saving practices.
  • Increased customer satisfaction with personalised consultations addressing specific energy needs.
  • Using SIP techniques to ensure customer satisfaction.
  • Refunding payments on account.
  • Enhanced customer satisfaction by addressing and resolving service-related issues promptly.
  • Increased team productivity with effective communication and collaboration strategies.
  • Provided exceptional service to clients, fostering strong relationships and repeat business.

Education

Year 12 -

Melba College
Croydon, VIC
09.2019

Skills

  • Outstanding Customer Service
  • Excellent Customer Service Skills
  • Organization and Time Management
  • Attention to Detail
  • Active Listening
  • Excellent Communication
  • Call Control
  • Inbound and Outbound Calling

Certification

  • Certification III in Fitness
  • First Aid HLTAID009, HLTAID010, HLTAID011
  • AHA Hospitality & Tourism Covid-19 Hygiene’ Certificate

Timeline

Business Energy Advisor

Synergy
01.2024 - Current

Call Centre Customer Service Representative

Synergy
07.2022 - Current

Customer Service Representative

Big W
11.2021 - 06.2022

Year 12 -

Melba College

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Melanie Morris