Melanie Morris
Clarkson,WA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I enjoy working in a fast-paced environment and I have a personal drive to excel in all tasks I undertake in a team environment or myself.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Call Centre Customer Service Representative
Synergy
07.2022 - Current
- Maintained up-to-date knowledge of product and service changes.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers on company systems, form completion, and access to services.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Approved and terminated customer contracts upon request.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
Big W
11.2021 - 06.2022
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Responded to customer requests for products, services, and company information.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Business Energy Advisor
Synergy
01.2024 - Current
- Assisted clients in reducing energy consumption through the implementation of energy-saving practices.
- Increased customer satisfaction with personalised consultations addressing specific energy needs.
- Using SIP techniques to ensure customer satisfaction.
- Refunding payments on account.
- Enhanced customer satisfaction by addressing and resolving service-related issues promptly.
- Increased team productivity with effective communication and collaboration strategies.
- Provided exceptional service to clients, fostering strong relationships and repeat business.
Education
Year 12 -
Melba College
Croydon, VIC09.2019
Skills
- Outstanding Customer Service
- Excellent Customer Service Skills
- Organization and Time Management
- Attention to Detail
- Active Listening
- Excellent Communication
- Call Control
- Inbound and Outbound Calling
Certification
- Certification III in Fitness
- First Aid HLTAID009, HLTAID010, HLTAID011
- AHA Hospitality & Tourism Covid-19 Hygiene’ Certificate
Timeline
Business Energy Advisor
Synergy
01.2024 - Current
Call Centre Customer Service Representative
Synergy
07.2022 - Current
Customer Service Representative
Big W
11.2021 - 06.2022
Year 12 -
Melba College
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