Melanie Moushos

• Maintained strict confidentiality of patient information, adhering to NSW legislations, practice policies and procedures.
• Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
• Assisted healthcare providers with administrative tasks using Best Practice software, enabling them to focus on quality patient care.
• Answered phone calls and messages for 8 physicians daily. Scheduling and billing appointments, and handling patient inquiries.

• Admin and reception duties such as managing high volumes of appointments, scheduling board meetings, and managing many phone inquiries for in house and virtual clients.
• Accounting duties such as processing various types of payments for a high volume of clients, as well as daily processing invoices for our office accountant.
• Handled sensitive client information with discretion, ensuring confidentiality at all times.
• Delivered outstanding customer service by providing unique and tailored experiences.

Achievements

• Able to quickly learn various skills and programs which are relevant for future career endeavours such as Microsoft Excel as well as general accounting skills (Xero).

• Meeting and exceeding nightly sales targets and speed of service targets which were able to be achieved on a regular basis of over 5 years.
• Reporting and collaborating with head office during audit season, managing to maintain a safe and professional work environment according to relevant policies and procedures.
• Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.

Achievements

• My professional foundation in which I was able to gain and master a variety of skills as well as progress from a trainee to management.
• Successfully was able to achieve and maintain the highest ranking Red Rooster store in Australia for deliveries plus highest volume of orders.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

• Production process of mixing and measuring large batches of raw product, assembling product into appropriate moulds and conducting quality control checks.
• Working efficiently in a fast paced team environment of over 50 crew.
• Streamlined operations and transported large volumes of product daily.

Achievements

• During production I was able to hit daily team targets and KPI’s of 1700-2000 units.
• I was working 8 hour days for LUSH as well as attending my 5 hr night shifts at Red Rooster during this period of time.