Lily DIXON
Warrandyte,VIC
Summary
Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Waitress
Loch Wine Bar
01.2023 - Current
- Take orders, serve customers, run food and drinks
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
Event Staff Member
Phillip Island Grand Prix Circuit
01.2021 - Current
- Welcomed guests to events, checked tickets via scanning.
- Used Ticketek System to sell tickets
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Responded to inquiries from attendees and addressed any issues or complaints.
- Implemented event protocols to maintain safety and security of all attendees.
- Greeted guests and welcomed patrons in support of company service policy.
Waitress
Warrandyte Cafe
01.2021 - 01.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink/food orders orders.
Paper Delivery Girl
PMP Delivery
01.2018 - 01.2019
- Distributed papers in various weather conditions.
- Maintained up-to-date records of delivery routes and customer information.
- Assembled and bagged newspapers prior to delivery.
- Planned daily rounds and determined most efficient way to distribute newspapers.
Education
High School Diploma -
Templestowe College
Templestowe Lower, VIC11.2023
Warrandyte Primary School
2017
Skills
- Check Payment Processing
- Table Setting Arrangements
- Food Running
- Table Bussing
- Dining Customer Service
- Accurate Money Handling
- Customer Satisfaction
- Billing and Payment Processing
- Suggestive Selling
- Food and Beverage Orders
- Order Accuracy
- Cash Handling
- Customer Preferences
- Performance Improvement
- Process Payments
- Waiting Tables
- Bus Tables
- Guest Inquiries
- Reading Comprehension
- Customer Inquiries
- Customer Care
- Accuracy and Efficiency
- Ticket Taking
Interests and Hobbies
Cricket, Snowboarding and Marine Biology
Timeline
Waitress
Loch Wine Bar
01.2023 - Current
Waitress
Warrandyte Cafe
01.2021 - 01.2022
Event Staff Member
Phillip Island Grand Prix Circuit
01.2021 - Current
Paper Delivery Girl
PMP Delivery
01.2018 - 01.2019
High School Diploma -
Templestowe College
Warrandyte Primary School
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