Melanie Murphy
Artarmon,NSW
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
27
27
years of professional experience
Work History
Operations Manager
Chief Mechanical Services
06.2012 - Current
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Prepared and maintained production reports and personnel records.
- Coordinated with other departments to align production with customer requirements.
- Collaborated with technical and administrative teams to develop and implement successful corrective plans.
- Managed internal operational standards and productivity targets.
- Determined suitable crew requirements, scheduled employees, and worked with clients production schedules.
- Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
- Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- Enforced health and safety protocols to promote safe working environment.
- Sourced materials to keep up with production goals and meet customer demands.
- Studied department operations to assist with development of new or improved methods of tooling and production processes.
- Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
- Evaluated employee performance and provided feedback and training as needed.
- Created and oversaw production schedules and adjusted as needed to meet deadlines.
- Reviewed maintenance and repair problems to determine appropriate action for resolution.
- Resolved issues quickly to maintain productivity goals.
- Wrote and conducted formal performance reviews for production personnel.
- Estimated labour requirements to support anticipated workload.
- Reviewed work for quality and compliance with company standards and design specifications.
Trades Technician
Chief AFSS Services
08.2020 - Current
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Managed maintenance activities, supervised staff and inspected equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Addressed routine equipment maintenance according to established schedule.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Maintained compliance with regulatory standards and safety requirements.
- Applied critical thinking and research to address complex issues.
- Drafted preventive maintenance schedule to support equipment longevity.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Completed job reports and logs immediately following service calls.
- Tracked and recorded parts and labor costs related to each service call.
- Tested components and systems to evaluate performance and identify concerns.
- Suggested specialized fixtures, test equipment and procedures for failure analysis.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Tested systems, noting issues and completing preventive maintenance.
Regular Giving Coordinator
The Heart Research Institute
11.2012 - 10.2016
- Develop, monitor and manage the annual Face to face Regular Giving program across Australia, New Zealand, United Kingdom and Germany.
- Develop and embed strategies to retain and increase the programs contribution to fundraising targets.
- Develop and implement inspiring and engaging donor journeys for new and current donors.
- Create engaging content for face to face and telephone acquisition teams to ensure strong knowledge of groundbreaking research carried out at The Heart Research Institute.
- Analyse and apply donor insights data to ensure an understanding of donor needs and behaviours.
- Gained extensive knowledge in data entry, analysis and reporting.
- Research and implement best practices to enhance the program.
- Skilled at working independently and collaboratively in a team environment.
Event Production Coordinator
Concept Craft
11.2010 - 10.2012
- Researched and identified new vendors and suppliers to obtain competitive pricing.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Fulfilled contractual obligations for bump in and bump out event coordination.
- Implemented protocols and procedures to effectively manage planning process.
- Scheduled client meetings and maintained office organisational standards.
- Coordinated transportation and parking arrangements for guests and vendors.
- Created detailed timelines and budgets for events to meet all deadlines.
Production Manager
NU Glass & Glazing
01.2006 - 09.2010
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Prepared and maintained production reports and personnel records.
- Coordinated with other departments to align production with customer requirements.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Determined suitable crew requirements, scheduled employees, and worked with human resources to meet changing production schedules.
- Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
- Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
- Managed internal operational standards and productivity targets.
Office Manager
NU Glass & Glazing
08.1999 - 07.2006
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Excellent communication skills, both verbal and written.
- Resolved problems, improved operations and provided exceptional service.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Paid attention to detail while completing assignments.
- Cultivated interpersonal skills by building positive relationships with others.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
Junior Legal Secretary
Moray & Agnew Solicitors
02.1996 - 02.1998
- Transcribed legal documents and phone conversations.
- Created, indexed, and maintained client binders.
- Screened telephone calls and forwarded to appropriate departments.
- Managed check requests, expense reimbursement requests, invoices and accounts payable and receivable information.
Education
No Degree -
Muirfield High School
North Rocks, NSWCertificate III - TAE Training & Education
CBD College
Sydney, NSW2016
Certificate III - Project Management
CBD College
Sydney2013
Skills
- Technician Assistance
- Trades Management
- Booking (Trades)
- Project Management
- Staff Management
- Customer Relationship Management
- Verbal and Written Communication
- Managing Reception
- Invoice Reconciliation
- Budgeting and Cost Control
- Productivity Performance
- Job Assignments
Hobbies
- Health and Fitness is my passion. I believe in the power of movement and the positive effects it has the mind and body.
- Spending time with family. There is nothing more precious than hanging out with my two teens, whether it's playing board games, going to the bleach, brunch or just watching a movie - I cherish every opportunity afforded to me.
- Concerts, Music festivals and travel. I love escaping the norm for adventure. Life is meant to be lived.
Timeline
Trades Technician
Chief AFSS Services
08.2020 - Current
Regular Giving Coordinator
The Heart Research Institute
11.2012 - 10.2016
Operations Manager
Chief Mechanical Services
06.2012 - Current
Event Production Coordinator
Concept Craft
11.2010 - 10.2012
Production Manager
NU Glass & Glazing
01.2006 - 09.2010
Office Manager
NU Glass & Glazing
08.1999 - 07.2006
Junior Legal Secretary
Moray & Agnew Solicitors
02.1996 - 02.1998
No Degree -
Muirfield High School
Certificate III - TAE Training & Education
CBD College
Certificate III - Project Management
CBD College
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