Melanie Nelson
QUINNS ROCKS,WA
Summary
Hardworking and passionate job seeker with strong organisational skills eager to enter into a new career. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 14 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
35
35
years of professional experience
Work History
Owner of Small Business, Gardener/landscaper
Elevate Home & Gardens
2011.09 - 2023.08
- Generating a client base through advertising, leaflet drops and cold calling of approximately 240 regular clients from scratch.
- Established foundational processes for business operations.
- Acting promptly to leads and arranging times to go out and quote with a 90% success rate.
- Organising and picking up products jobs and/or organising delivery.
- Scheduling and logistics of staff and clients.
- Liaising with clients on their gardening needs and budget.
- Employment of staff, training and development of work routines to maximise time and skills and safety.
- Time management.
- Invoicing and debt control.
- On the job consisted of various roles and depended on employees skills otherwise outsourced (paving, fencing, limestone blocks etc) Lawn and garden care: lawn mowing, edging, pruning, hedging, tree lopping, planting and creating new gardens and landscape, mulching and other soft landscapes include artificial lawn, weed control, fertilising
- Clients consisted of: Strata and building companies DVA, NDIS, Carer’s Companies and private clients.
- Managed day-to-day business operations of approximately 40 clients per week.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Developed and maintained strong relationships with clients and agencies, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Trained new gardeners in proper plant care techniques, tool instruction and safety practises, raising overall quality of gardening services provided.Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired, trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
- Planted and cultivated by preparing soil and watering and fertilizing plants for thriving and healthy results.
- Used shears, pruners, and power tools such as hedgers, pole pruners and chainsaws to prune and trim hedges and shrubs.
- Maintained healthy gardens by timely pruning, fertilizing, mulching, and pest control measures.
- Maintained cleanliness and safety of job sites by properly disposing of waste and returning tools and equipment to proper storage locations.
- Enhanced garden aesthetics by implementing creative landscape designs and plant arrangements.
- Kept accurate and up-to-date records of scheduled tasks, tools and material inventory to maintain gardens and track progress.
- Maintained gardening tools and equipment by sharpening and cleaning tools to keep in good working condition.
- Continued learning about plants, gardening techniques and best practices to provide customers with accurate and constructive information.
- Collaborated with clients to develop personalized garden plans, delivering satisfaction through tailored outdoor spaces.
- Coordinated with fellow team members to complete large-scale landscaping projects within tight deadlines.
- Led garden restoration projects, reviving historical garden features while respecting their original design intent.
- Advised clients on seasonal plant selection, ensuring year-round garden interest and variety.
- Implemented water-saving irrigation systems, contributing to conservation efforts while maintaining garden beauty.
- Mitigated pest issues with environmentally friendly solutions, preserving plant health and garden aesthetics.
- Removed debris and waste from outdoor areas.
- Prepared soil for planting and sowing.
- Maintained gardening tools by replacing blades and fluids.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Removed tree stumps, roots and debris for cohesive landscape appearance.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Performed minor equipment maintenance and repairs to keep tools functional for projects.
- Applied fertilizers and pesticides to outdoor areas according to safety standards.
- Resolved client concerns promptly by addressing issues professionally and offering viable solutions.
Owner of Small Business, Cleaning Company
M Nelson Cleaning Company
2007.02 - 2011.09
- Vacate cleans and general cleaning of private homes
- Managing, coordinating and supervising of 2 teams
- Implemented effective scheduling strategies to optimize workflow
- Liaising with clients to cater to their household needs.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
- Demonstrated outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Trained and motivated employees to perform daily business functions.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Practiced work safety actions such as wearing personal protective equipment, handling chemicals safely and working safely in confined spaces.
- Advertised services online, social media and through traditional campaigns to target ideal consumers plus cold calling.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Conducted performance evaluations and provided constructive feedback to employees.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Managed inventory efficiently, ensuring the availability of necessary supplies and minimizing waste.
- Led team in consistently outperforming set targets while also maintaining excellent client feedback and retention rates, establishing the team''s reputation for excellence.
- Developed tailored cleaning plans for clients with unique requirements or specialized facilities.
- Conducted thorough inspections to ensure cleanliness standards were consistently met across all facilities serviced by the team.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Completed schedules, shift reports, and other business documentation.
- Managed laundry sorting, washing, drying, and ironing.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
- Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
- Collaborated effectively with staff members for efficient completion of assigned tasks.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Identified repair needs and major maintenance concerns, and escalated issues to owners or Property Manager.
- 2007 implemented complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
Property Manager – Casual
Realty Report Services WA (RRSWA)
2007.07 - 2007.11
- Conducted periodical and final property inspections, identifying areas for improvement and proactively addressing potential safety hazards in a detailed property condition report and attaching photos to highlight areas that needed maintenance.
- Completed final vacate walk-throughs with tenants to identify required repairs.
- Consistently exceeded performance targets by producing high-quality reports under tight deadlines.
- Effectively communicated complex data in a clear and concise manner, leading to better-informed decision making.
- Edited and proofread technical documents for accuracy and consistency.
Telesales/Data Entry Clerk/Appointment Setter
Hands On Computer Training (HOCTI)
2004.09 - 2005.05
- Cold and warm calls to Corporate Clients for potential sales and also leads for Network and Application training. Approximately 60 - 80 calls within a 5 hour shift.
- Faxing, emailing and writing of follow-ups and also course outlines
- Supported management with timely reports, enabling them to make informed decisions based on accurate data.
- Improved overall office organization by implementing effective filing systems for both physical and digital records.
- Automated repetitive tasks using appropriate software tools, reducing time spent on manual data entry significantly.
- Maintained confidentiality of sensitive information through diligent adherence to company policies and procedures.
- Increased data accuracy by meticulously entering and updating information in the company database.
- Reduced errors in data entry by consistently double-checking inputted information against source documents.
- Completed data entry tasks with accuracy and efficiency.
- Used computer software to store and retrieve data.
- Maintained a high call volume to maximize sales opportunities and meet monthly quotas.
- Assisted in the development of marketing materials for use during outbound calls, increasing brand awareness among potential customers.
- Enhanced personal productivity by setting clear goals, regularly evaluating progress, and adjusting strategies as needed throughout each campaign cycle.
- Built strong customer relationships through effective communication and rapport-building techniques.
- Achieved consistent success in meeting or exceeding daily/weekly/monthly sales targets.
- Developed scripts for various products and services, ensuring consistency in messaging across all telesales efforts.
- Utilized CRM software to track leads, manage customer information, and streamline the sales process.
- Educated customers on product and service benefits, explaining features and answering questions.
- Set up appointments with interested customers according to schedule availability.
Property Manager
Ray White Doubleview
2003.12 - 2005.01
- Oversaw management of 140 properties while providing general service to owners and tenants.
- Handled owner and tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Enabled timely completion of repairs by effectively coordinating with tradesman to source quotes, minimizing tenant downtime while upholding property aesthetics and safety standards, resulting in significant cost savings for owners.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behaviour and implemented corrective action to maintain order in assigned properties.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with legal counsel to resolve tenant disputes.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
- Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
- Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
- Fostered positive relationships with tenants and property owners, leading to high retention rates.
- Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
- Performed routine property inspections to proactively identify maintenance issues. Generated comprehensive reports encompassing detailed observations and visual evidence. Oversaw the review and update of neglected or outdated property condition reports for all 140 properties.
- Maintained meticulous documentation of rental payments and their associated payment dates, in addition to managing banking transactions.
- Communicated effectively with owners, residents, and on-site associates.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Maximized rental income while minimizing expenses through effective planning and control.
- Partnered closely with management team in setting strategic goals for occupancy rates, revenue growth, and overall property enhancement.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Generated leads for sales and rental properties through cold calls and referrals.
- Reduced tenant complaints through proactive inspections and addressing potential issues before escalation.
- Leveraged strong communication skills to resolve conflicts between tenants related to communal spaces or shared responsibilities effectively.
- Prioritized urgent repair requests from tenants, ensuring prompt attention to critical issues affecting habitability or safety.
- Ensured timely completion of maintenance tasks, contributing to high tenant satisfaction rates.
- Scheduled and oversaw maintenance, repair and installation activities.
Customer Care Consultant
B Digital
2002.09 - 2003.12
- Call centre environment
- Customer care in regard to a/c, handset problems, new plans, activations, insurance, disconnections, basically tailoring to the customer's needs, promotion of the value-added services B provides.
- Delivered outstanding support during peak periods, adeptly handling increased call volume without compromising service quality.
- Collaborated with cross-functional teams to identify areas for improvement in customer service processes.
- Managed high-pressure situations calmly and professionally, maintaining strong rapport with clients during difficult interactions.
- Resolved complex customer issues, ensuring a positive and efficient experience.
- Exceeded performance targets consistently while maintaining exceptional levels of customer service quality.
- Demonstrated empathy towards customers'' needs while simultaneously adhering to company policies and guidelines.
- Maintained detailed records of client interactions, ensuring seamless continuity across subsequent communications.
- Provided first-contact resolution whenever possible by utilizing extensive product knowledge and problem-solving skills.
- Participated in regular training sessions to enhance understanding of new products or services offered by the company.
- Navigated multiple computer systems and applications to find information.
- Logged call information and solutions provided into internal database.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Enhanced customer satisfaction by providing personalized recommendations on mobile devices and plans.
- Assisted clients in troubleshooting technical issues, resulting in reduced returns and exchanges.
- Educated customers on device usage, promoting optimal utilization of features and functions.
- Effectively managed time between multiple tasks while maintaining a high level of attention to detail during daily duties.
- Provided exceptional customer service through active listening and problem-solving skills, leading to high customer retention rates.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Recommended complementary purchases to customers, increasing revenue.
Office Manager/Dental Assistant
Subiaco Dental Surgery
1999.03 - 2000.04
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Explained treatment procedures and instructed patients on home care guidelines.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared patient x-rays and images for dentist review.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanour.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Maintained cleanliness and organization of dental office, creating welcoming atmosphere for patients.
- Prepared treatment areas for patient care, ensuring sterile and organized environment.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions.
- Scheduled and confirmed patient appointments.
- Verified patient insurance eligibility and benefits.
- Enhanced productivity by multitasking with phone calls, emails, and walk-in inquiries.
- Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
Rottnest Island Various Roles
Garden Golf
1995.01 - 1999.12
- ROTTNEST ISLAND GARDEN GOLF
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Handled visitor inquiries professionally and courteously, addressing concerns effectively to ensure satisfaction.
- Educated visitors on park rules and regulations, fostering a safe environment for all guests.
- Enhanced visitor experience by providing exceptional customer service and maintaining park cleanliness.
- Increased park safety by regularly inspecting equipment and reporting any issues promptly.
- Maintained good knowledge of park amenities and rules to enthusiastically market facility and services.
- Provided first aid assistance when necessary, ensuring guest welfare during their visit.
- Operated cash registers accurately during busy periods, demonstrating strong attention to detail under pressure.
- Implemented crowd control measures during peak hours, promoting an organized flow of traffic within the park grounds.
- Collaborated with maintenance staff to address repair needs quickly, minimizing downtime of attractions and facilities.
- Conducted sales and recommended products to meet guest needs.
- Facilitated lost-and-found services, reuniting visitors with misplaced belongings efficiently.
- Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
- Delivered information and details of interest about facility to visitors.
- Supervised gameplay and monitored guests' actions to prevent theft.
- ROTTNEST ISLAND BAKERY
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Washed dishes and sanitized prep area at end of each shift.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
- ROTTNEST LODGE - HOUSEKEEPING
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- ROTTNEST LODGE - WAITRESSING
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
- ROTTNEST ISLAND INDIANIC BOUTIQUE & SURF SHOP
- Promoted a positive shopping environment by addressing customer concerns promptly and professionally.
- Increased boutique sales by providing excellent customer service and product knowledge.
- Maintained an organized sales floor to facilitate smooth customer experience and efficient operations.
- Streamlined merchandise display for enhanced visual appeal and faster inventory turnover.
- Boosted overall boutique performance by actively participating in team meetings, sharing insights on best practices, challenges faced, and potential solutions.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Sold and measured wetsuits and surfboards.
Clerk/Maintenance Secretary
Webb and Brown-neaves Builders
1992.04 - 1994.04
- Compilation of construction files, liaison with customers and tradesmen regarding maintenance, filing and Water Authority applications.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Streamlined communication between maintenance teams and management, ensuring timely completion of tasks.
- Served as a liaison between the maintenance department and other offices within the organization to facilitate coordination of efforts during large-scale projects or renovations.
- Updated internal databases regularly with accurate information about completed tasks or pending items needing attention from the maintenance team members themselves or outside contractors/vendors they were working alongside at times too if necessary as we
- Provided exceptional customer service to internal clients by promptly addressing their requests or concerns related to the maintenance department''s activities.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Office Manager/Physio Assistant
Marmion Physiotherapy
1989.01 - 1991.09
- Management of small office for 3 physiotherapists, accounts payable and receivable, accounts to trial balance - Kalamazoo system, audio typing, patients referral letters, filing, preparation of rooms, debt control, banking, assistance with physiotherapist, appointment making.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by regularly reconciling accounts payable/receivable transactions to ensure balance.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash and credit transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through fax, telephone, or postal mail.
- Performed end of day banking tasks.
- Supported physiotherapists during assessments and evaluations, ensuring comprehensive data collection for effective treatment planning.
- Managed inventory of therapy equipment, ensuring a clean and well-stocked environment for optimal patient care.
- Coordinated appointment schedules with patients and therapists alike, contributing to efficient clinic operations.
- Contributed to increased patient satisfaction by providing compassionate care and maintaining a positive attitude during sessions.
- Assisted in reducing pain levels for patients through therapeutic massage techniques and electrotherapy treatments.
- Utilized modalities such as heat/cold packs or ultrasound machines when appropriate, maximizing therapeutic benefits for each patient session attended.
- Handled administrative duties such as scheduling appointments, maintaining accurate records of patient progress, and ensuring all insurance requirements were met.
- Established rapport quickly so that even those most resistant to physical therapy opened up and engaged in their care with more ease.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Cultivated positive relationships with clients through professional demeanour and excellent interpersonal skills.
- Handled financial transactions by accepting payments in both cash and credit forms.
Education
No Degree - QigongTeacher Training
Qi Fit
Gold Coast, QLD06.2024
Book-keeping
Carine High School
Carine, WA11.2010
Accounting Technology And Bookkeeping
DTS Company
Perth, WA11.2010
Property Management
Central Tafe
Perth, WA02.2003
Massage Therapy
Mt Lawley Tafe
Perth, WA12.2002
TEE
Tuart College (Night School)
Perth, WA12.1999
Office And Secretarial Studies
Carine Tafe
Perth, WA12.1986
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Project Management
- Operations Management
- Project estimating
- Staff Management
- Attention to Detail
- Teamwork and Collaboration
- Scheduling
- Quality Assurance
- Marketing
- Team Oversight
- Staff hiring
- Negotiation
- Product branding
- Customer Service
- Decision-Making
- Goal Setting
- Inventory Tracking and Management
- Schedule Management
- Customer Retention
- Employee Scheduling
- Delegating Work
- Operations Oversight
- Calendar Management
- Logistics
- Process Improvements
- Staff training/development
- Quoting
Skillsummary
MS Office; Intermediate, MS Word; Intermediate, Photoshop; Beginner, WordPerfect; Intermediate, MS DOS; Intermediate, MS Windows; Intermediate, Windows 95; Intermediate, Proficient in Gee Dee systems. Fastbuild., Lawn, garden and property care., Managing employees., Basic tool Maintenance., Operation and safety of small, motored machinery
Careerobjectives - Summary
I am known for being a cheerful hardworking professional with a strong work ethic, client/customer focussed and a will to succeed.
References
- Gary Brown-neaves, 08 92402555, Webb and Brown-neaves Builders
- Tim Colclough, 0410 651 861, Australian Land Holdings Pty/Managing Director
- Wayne Nelson, 0418 917 975, R & J Nelson Builders
- Dr Molly Salleh, 08 9381 1036, Dentist/Owner
- Catherine Tan, 08 9459 5777, Physiotherapist/Owner
Hobbies and Interests
I have a keen interest in all water sports, travel, love the outdoors, remodelling furniture and clothes, theatre, literature and the arts and plant propagation.
Timeline
Owner of Small Business, Gardener/landscaper
Elevate Home & Gardens
2011.09 - 2023.08
Property Manager – Casual
Realty Report Services WA (RRSWA)
2007.07 - 2007.11
Owner of Small Business, Cleaning Company
M Nelson Cleaning Company
2007.02 - 2011.09
Telesales/Data Entry Clerk/Appointment Setter
Hands On Computer Training (HOCTI)
2004.09 - 2005.05
Property Manager
Ray White Doubleview
2003.12 - 2005.01
Customer Care Consultant
B Digital
2002.09 - 2003.12
Office Manager/Dental Assistant
Subiaco Dental Surgery
1999.03 - 2000.04
Rottnest Island Various Roles
Garden Golf
1995.01 - 1999.12
Clerk/Maintenance Secretary
Webb and Brown-neaves Builders
1992.04 - 1994.04
Office Manager/Physio Assistant
Marmion Physiotherapy
1989.01 - 1991.09
No Degree - QigongTeacher Training
Qi Fit
Book-keeping
Carine High School
Accounting Technology And Bookkeeping
DTS Company
Property Management
Central Tafe
Massage Therapy
Mt Lawley Tafe
TEE
Tuart College (Night School)
Office And Secretarial Studies
Carine Tafe
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