Melanie O'Sullivan

Led a team of over 300 multifunctional staff, with lead responsibility for the governance, political and non-political, for an organisation of 7,500 employees. Managed a $20million service budget, responsible for an organisational budget of billions and delivered over $3million in savings.

• Introduced innovative solutions to streamline internal processes which resulted in enhanced overall efficiency.
• Collaborated with cross-functional teams to identify opportunities for process improvement, reducing downtime and increasing productivity.
• Analyzed trends and data to inform decision-making and program development.
• Led a team of service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
• Monitored program performance and outcomes for successful delivery of services.
• Managed budgets and resources, ensuring optimal allocation for maximum impact on service delivery outcomes.

Led the national work of the trust to support people in progressing/accessing their careers in law to make a legal career more accessible.

• Verified compliance of financial policies and accounting procedures against regulations.
• Generated financial and operational reports to assist management with business strategy.

Led a team of 30 lawyers and Information Management service to support the delivery of the outcomes of the organisation.

• Monitored and analysed business performance to identify areas of improvement and make necessary adjustments.
• Defined clear targets and objectives and communicated to other team members.
• Cross-trained existing employees to maximize team agility and performance.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Managed and motivated employees to be productive and engaged in work.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Planned and budgeted accurately to provide business with resources needed to operate smoothly.

Led a team of planning and litigation lawyers, in a high paced demanding environment.

• Maintained professional, organised, and safe environment for employees and clients.
• Cultivated partnerships with external stakeholders to maximize opportunities and extend network reach within the industry sector.
• Accomplished multiple tasks within established timeframes.
• Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
• Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.

As the lead litigator in the team, I dealt with all aspects of litigation, including criminal, civil, commercial, licensing and planning

• Built strong relationships with clients, offering tailored advice and guidance throughout legal proceedings.
• Managed a diverse caseload, resulting in successful legal representation for various client matters.

• Developed strong relationships with clients by maintaining open communication channels and providing timely updates on case progress.
• Enhanced client satisfaction by providing comprehensive legal advice and support in various practice areas.
• Provided legal research and legal technical content to produce products showcasing firm expertise.

• Used document review tools to discover and inspect records.
• Identified critical information within extensive documentation through meticulous attention to detail during document review process.
• Drafted clear and concise correspondence on behalf of attorneys to clients, opposing counsel, and court personnel.

• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
• Managed volunteer programs focused on providing community services to underserved populations.
• Provided leadership in creating new programs tailored to address specific needs identified within the community.
• Conducted ongoing assessments of outreach efforts to identify areas for improvement and implement necessary changes.