Melanie Parke
Mundijong,WA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
CUSTOMER SERVICE AND ADMINISTRATION ASSISTANT
Bullant Security
03.2024 - 06.2024
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Provide estimates and quotes. • Input job requests and work orders. • Administer customer portals. • Handling enquiries, complaints in a timely matter for customer satisfaction • Handling daily queries for costs of specific lock/key/access control products • Effective problem resolution with product issues and incorrect orders • Scheduling and coordination of mobile and production work. • Managing technician daily schedules and making sure they’re on an organized run for the day. • Support and provide relief to other roles within the customer service team. • All general administrative functions and duties. • Management Reporting.
RECEPTION & ADMINISTRATION ASSISTANT
Pacific Industrial Company
11.2022 - 05.2023
- Operating busy switch board to many departments with over 60 employees at the head office
- Greeting clients, customers, reps etc
- Controlling board room calendar
- Sorting of mail and posting documents and organizing couriers
- Working closely with the purchasing, accounts, payroll and administrative teams to assist in tasks daily.
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
MEDICAL RECEPTIONIST & 2IC
Nova Medical Centre
08.2019 - 11.2022
- Full-time at the Manning Practice while also doing relief at the Stirling Practice
- Managing a highly skilled team of professionals including nurses, doctors, receptionists & administrators
- First point of contact for all patients
- Answering all manner of enquiries from a very busy switchboard to a frantic-paced medical practice with nine doctors, pediatricians, psychologists & specialists.
- Answered phone calls and messages for 8 physician's GP medical facility, scheduling appointments, and handling patient inquiries.
SITE & ACCOMODATION ADMINISTRATION
Sodexo
11.2021 - 04.2022
- Working 2n1 Roster on 12hour days at Rio Tinto Argyle Diamond Mine site. • Data entry, creating, formatting & editing documents. • Creating/producing daily reports as well as reports on request. • Creating daily emergency evacuations report for site security. • Working as site admin between all contractors working on site handling requests, assisting with enquiries, greeting visitors. • Managing switchboard and emails. • Booking and organizing site accommodation for all personnel permanent, temporary and emergency requests. • Maintaining all housekeeping schedules and maintenance of rooms/buildings and organizing work orders for breakdowns of equipment within rooms/buildings. • High level of competency with all MS programs & INX In-flight. • Booking flights, organizing inductions for new staff coming onto site, checking all necessary paperwork was on file and
Education
Certificate -
Australian Institute of Fitness
Perth WASkills
- Office Administration
- Administrative Support
- Data Entry
- Word Processing
- Scheduling
- Confidential Document Control
- Customer Relations
- Professional and mature
- Dedicated Team Player
- Critical Thinking
- Complex Problem-Solving
- Data Management
Introduction
Having been employed since the age of 12 within the racing industry as a track work rider training and developing thoroughbreds, I am a hard-working, polite, dedicated achiever with a consistent employment history, I have a wide varied skill set and the ability to adapt easily and efficiently.
Personal Information
Date of Birth: 12/26/1994
References
On request.
Timeline
CUSTOMER SERVICE AND ADMINISTRATION ASSISTANT
Bullant Security
03.2024 - 06.2024
RECEPTION & ADMINISTRATION ASSISTANT
Pacific Industrial Company
11.2022 - 05.2023
SITE & ACCOMODATION ADMINISTRATION
Sodexo
11.2021 - 04.2022
MEDICAL RECEPTIONIST & 2IC
Nova Medical Centre
08.2019 - 11.2022
Certificate -
Australian Institute of Fitness
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